Thank you for your feedback. We’re delighted to hear you found the crew great and the ship clean, well maintained and thoughtfully laid out. We’re sorry you were disappointed to miss the Blue Cave and Mljet, particularly as these were destinations you were looking forward to. While itinerary changes can occasionally be necessary due to weather, sea conditions and local operating circumstances, we appreciate that alternative stops may not always feel comparable to those originally planned. Unfortunately, other caves along the route are not necessarily suitable or accessible for our vessels or able to be substituted at short notice. We appreciate your feedback and are sorry these changes impacted your overall experience.

Thank you for taking the time to share your feedback. We’re delighted to hear that you found our crew and guides amazing, enjoyed the cycling and felt it was a great overall experience. We would like to clarify that you travelled on our Premier ship category, which offers a comfortable style of small-ship cruising rather than a luxury product. For guests looking for a higher standard of ship, accommodation and amenities, we offer our Luxury Cycle product. Our Cycle Croatia cruises welcome adults of all ages, including couples and solo travellers, and we regularly welcome guests over 50. Naturally, expectations around accommodation and comfort can vary, which is why we offer different ship categories to suit different preferences and budgets. We appreciate your comments regarding the ship and food and will share these with the relevant team. Thank you again for travelling with us and for your wonderful feedback about the cycling, guides and crew.

Thank you for your feedback, and we’re pleased to hear that everything else about your experience was positive. Due to a last-minute operational change, the vessel originally allocated to your departure did need to be changed, and we apologise for any disappointment or confusion this caused. However, your booking was for our Premier ship category, and the replacement vessel was also a Premier ship, meaning there was no downgrade in the category booked. We would also like to clarify that our Premier ships offer a comfortable style of small-ship cruising, rather than an upgraded or luxury ship experience. For guests looking for a higher standard of ship, accommodation and amenities, this is offered through our Luxury Cycle product. Thank you again for travelling with us and for your understanding regarding the last-minute vessel change.

Thank you for sharing your review! We’re so pleased to hear that Simon was able to make such a lasting impression and help make your trip unforgettable - we’ll be sure to pass your wonderful comments on to him. We’re sorry to hear the cleanliness onboard didn’t meet your expectations. While air-conditioning is not an advertised inclusion on our Standard ships and is instead a feature of our Premier ship category, we appreciate your feedback, particularly as this vessel happened to have air-conditioning available onboard. We’ll certainly take your comments on board and pass them on to the crew and relevant team. Thank you again for your feedback, and we hope to welcome you back for another adventure with us in the future!

Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed the cycling, found the food tasty, and that Miranda made such a positive impact on your trip. Regarding the bedding configuration, whilst we're unable to guarantee specific bed types on our Cycle Croatia cruises due to the varying layouts of our vessels, we absolutely welcome guests to let us know if they have a preferred bedding configuration. We do our best to accommodate these requests wherever possible; however, as ship allocations are finalised closer to departure and each vessel has its own unique cabin configuration, we are unable to guarantee them. This information is outlined on our website and within our booking information prior to travel. For guests seeking guaranteed bedding configurations, our Luxury Cycle cruises offer this option. We also appreciate your suggestions regarding the orange juice, wine selection, and the amount of time spent in some of the destinations. Thank you again for your valuable feedback, and we hope to welcome you back to Croatia in the future.

Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the cycling, found the guides and crew to be great, and were able to take in the spectacular views throughout your journey. We also appreciate your honest comments regarding the cabin, dining, and onboard drinks. Guest feedback is invaluable in helping us identify areas where we can improve, and we will be sharing your observations with our operations and catering teams for review. While we're pleased that much of the food met your tastes, we're sorry that certain meals and aspects of the cabin experience fell short. We do note that meal ratings from other guests on your departure averaged 4.57 out of 5; however, we fully appreciate that dining experiences and personal tastes can vary from guest to guest, and we respect your individual perspective. Thank you again for travelling with us. We truly value your feedback and hope to have the opportunity to welcome you onboard another adventure in the future.

Hi Tiffany, Thank you for taking the time to share your detailed review. We're pleased to hear that you enjoyed the itinerary and found the crew aboard your ship to be friendly and hardworking. We'll be sure to pass your kind words on to them. Mali Ante is a highly rated ship within our fleet, so we are sorry to hear that certain aspects of your onboard experience did not meet your expectations on this occasion. We offer a variety of vessels within our Explorer Cruise range to cater to different travel styles and budgets, allowing guests to select the ship that best suits their preferences. We have a thorough process in place for communicating and resolving issues during the cruise. Having reviewed our internal records, I can see that the concerns outlined in your review were not raised with the onboard representative during your trip. Had we been made aware of these issues at the time, our team would have done their best to investigate and address them while you were onboard to ensure you were satisfied with the outcome. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. We appreciate you bringing these matters to our attention and thank you again for sharing your experience with us.

Hi there, Thank you for your 3-Star review and for taking the time to leave your feedback. It is great to hear that you enjoyed the company of your fellow travellers and that Ilona was a very good hike leader. We will be sure to pass on your comments to Ilona. We are also pleased to hear that the food onboard was good. As per our website our guests enjoy a 3 course lunch daily which received a high score of 4.67 out of 5 from your particular departure. We could't agree more that the hikes are worth doing. Our Hike cruises certainly do allow you to completely immerse yourself in the beautiful nature of this country and year after year these type of holidays are becoming more and more popular. We are however sorry to hear that you didn't enjoy certain aspects of the ship and thank you for your feedback received during the week and after the cruise. We understand you tried to book our Luxury Hike cruise which unfortunately was sold out - and this somewhat left you disappointed with your Premier ship experience. We would like to highlight that the feedback collected from our guests at the end of the cruise resulted in an outstanding overall score for the ship of 4.79 out of 5. Thank you for sharing your comments regarding the noise in port. It is correct that all the ships - as with any tour operator in Croatia - are moored up in the harbours at night. As is the case with any type of cruise and group travel, one must expect a certain degree of noise - whether from onboard social activity, natural sounds and mechanics of being on a ship as well as the surrounding people from other ships. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. Thank you once again for travelling with us.

Thank you for taking the time to share your feedback. We're delighted to hear that you had a lovely time overall and that the guides, bikes, scenery, and the experience with your fellow travellers helped make it so memorable. We're sorry to hear that the food and onboard service did not fully meet your expectations. We appreciate your comments regarding both the meal quality and your interactions with the crew, and we have already shared this feedback with our team for review and improvements. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We're also pleased that you found the e-bikes to be of a high standard and were able to enjoy the stunning Croatian coastline. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for your feedback and for joining us - we’re really glad to hear you had a fantastic time onboard and enjoyed the route, crew, and food. The €40 local payment per person is payable onboard all Sail Croatia cruises. This fee covers port charges and tourist taxes throughout the week. We do communicate this in advance via our FAQs, your Online Account, all payment receipts that are emailed to you, and pre-departure information, but we appreciate your feedback. Thank you also for your comments regarding tipping and passport storage - we value this insight and will pass it on to our operations team for review.

Thank you for taking the time to review your cruise with us! We are delighted to hear you had a great week on board and enjoyed the daily swim stops, food and socialising with new people, whilst exploring the islands together. It is very important to us to set the right expectations for our guests, so we do list additional costs on both our website and the Pre-Departure Information that is emailed to our guests one week prior to your cruise. Regarding your comment re the clubs, we do completely agree with you and as with any nightclub in any country, it is very important to remain vigilant and the more awareness guests have, the better. We appreciate you as a valued guest of ours and appreciate your feedback, thank you for this and for a fantastic week in Croatia.

Hello Rupert, thank you for taking the time to review your cruise with us this season. We are pleased to hear that you found your cabin comfortable and clean, enjoyed the beautiful presentation of the ship, and that both Nikos and Ivanka made such a positive impression during your cruise. We will be sure to pass on your kind words to them. Guest feedback is very important to us, so we do appreciate you sharing your experience with us. You can find a helpful blog on Tipping on the website and further information is also included in the Pre-Departure Information sent to you prior to departure. We do also note on the Elegance page and Excursions page which activities are included, free or charge or at an additional cost. If ever in doubt, we encourage guests to always reach out to their on board Sail Croatia Representative. Thank you for joining us this season and exploring beautiful Croatia.

Hi Charlene, Thank you for your detailed feedback and for highlighting the many positives – we’re pleased to know you enjoyed the swim stops, food, guidance from Mario, and the quality of the bikes, which we’re glad to hear impressed you enough to consider purchasing for yourself. We also appreciate your suggestions regarding a written itinerary, intercom, and cycle breaks, which have been passed on to our Operations Team. We are disheartened to read your comments about one of the Guides, as he has consistently received high praise throughout the season. We’re glad the issues with the light and safe were addressed during your stay, and we will share your note about clearer instructions with our team. Your comments are valuable as we continue striving to enhance our guests’ experience.

Hi Alison - Thank you for your feedback, and we hope you enjoyed the beauty of Croatia and discovering its lovely islands. Our chefs always aim to provide a variety of meals using fresh, local produce, even within the limitations of a small ship’s galley. Your comments regarding meals, table service, tea and coffee availability, communication with kitchen staff, and deck chairs have been passed on to our Operations Team for review - we appreciate your input. Please note there are designated smoking areas on board, usually located towards the back of the boat. Looking through our internal records, we understand there was some confusion over breakfast timings, which was quickly addressed with your Rep. We value your comments as they help us continue to review and refine our service as we strive to maintain the high standards.

Hi Linda, thank you for your feedback. It's great to hear that you found the staff friendly and helpful! We regret to learn that some aspects didn't meet your expectations. While your Above Deck cabin was located near the engine room, as with all small ship cruises, some engine noise can be experienced – many guests find this a minor part of the authentic sailing experience. We appreciate your feedback and suggestions regarding cookies, salads, beach towels, water toys, and laundry services. Our crew are happy to accommodate where possible and assist in extra towels, more salad and providing recommendations on laundromats. Your comments will be passed on to our team as we continually look for ways to enhance the guest experience. We hope to welcome you back on board for another enjoyable cruise soon!

Thank you for your review and for taking the time to share your feedback. We’re sorry to hear that certain aspects of your trip didn’t meet your expectations, and we appreciate the opportunity to respond to your concerns. Regarding transfers, we do offer complimentary Elegance transfers to and from the local airport only, as per our contracted service. We understand the convenience of a hotel-to-port transfer, but this is not included in the Elegance package as advertised - this information can be found under FAQ's. We’re sorry to hear you experienced difficulties with the hot water. According to our internal report, the crew did investigate your concerns and found the issue to be related to the operation of the shower control. The knob needed to be turned fully to the left and given some time to activate the hot water. The Captain also explained that the water is heated while the engine is running, and this was communicated to you. After these clarifications, it was confirmed that hot water was available throughout. With regard to towels, each guest is provided with one beach towel for the week, however plenty of showering towels are provided and if you found yourself needing more towels for showering, you simply needed to speak to the crew and your Onboard Representative for additional towels or other needs — they are always happy to assist. Concerning Wi-Fi, we do provide complimentary access on board; however, as outlined in our materials, connection quality can vary due to signal coverage along the coast and limitations inherent to sailing. Thank you for your further thoughts on food and beverages onboard which have been passed on to operations team together with your entire constructive feedback which is very welcome. Thank you again for traveling with us and we do hope to see you again!

Thank you for taking the time to provide us with a review of our services! We're sorry to hear that some aspects of your experience did not meet your expectations. We take all feedback seriously, and upon reviewing our internal reports, we found no records of issues concerning the lighting, safe, or shower facilities in your cabin. We have a rigorous process in place for reporting and resolving any onboard concerns, which is outlined in your pre-departure information. Following this process ensures that no issue goes unaddressed and gives our crew the best opportunity to resolve matters promptly during the cruise. While we have received excellent feedback throughout the season for your ship, we appreciate all insights and will take your comments into consideration to ensure we maintain a high standard for all our guests. In terms of ride structure, we understand your concern about group pacing. Safety is a top priority for us, which is why we always provide two experienced guides for each ride — one at the front and one at the back — to manage different riding speeds and support the group throughout the route. We also appreciate your suggestion about offering separate ride options for different levels and will certainly take this into consideration for future departures.Your idea to include more swim stops at secluded bays is also well noted. We agree that these moments can be some of the most memorable, and we’ll explore how we can better incorporate them where timing and logistics allow. Thank you again for your feedback — it plays a key role in helping us enhance the experience for future guests.

Hi there, thank you for your review. We’re really pleased to hear that you found the Tour Manager and crew exceptional, and that the ship was always clean and well cared for – we’ll be sure to pass your kind words on. As per our website, Navigator Cruises are our most popular party cruises for independent, like-minded travellers between the ages of 18 and 39. The product is available on 3 types of ships - Premier, Ensuite and Standard. I can see you were accommodated in one of our Standard cabins. Standard ships are a great option if you want excellent value for money and don't mind compact cabins or shared showers and toilets. For a more varied age demographic and a wider range of experiences, we would suggest our Explorer Cruise, which typically appeals to those aged 20's - 60's, however is open to all ages over 15+ and offers a variety of ship types to suit different budgets and comfort preferences - all Explorer ships include ensuite and air-conditioning. Tipping is always optional, with guidance provided in your pre-departure document, as we aim to be fully transparent about costs. Despite your personal disappointment, we’re pleased to hear you would still recommend the trip and hope to welcome you on one of cruises in the future!

Hi Peter, Thank you for your review. We’re glad to hear you enjoyed the destinations and food, and we appreciate your kind words about the captain and chef. However, we regret to hear about your experience with some of our staff and the tour representative. This is not the level of service we strive to provide. For this week, guest ratings were generally high, with most scoring 4 and 5 stars for the crew, so I’m sorry to hear your experience was not the same. We expect all our customers to have the same experience throughout the season and your comments have been passed on to our management team, and we’ll address this with the crew to ensure improvements are made. Thank you.

Hi Alison, thank you for taking the time to review your cruise with us this season. I'm very pleased to read that overall you enjoyed your time in Croatia with us and that your Representative Vin made a positive impression! It is a shame to hear that you have come across hidden costs on your cruise, as we aim to set the right expectations for our guests. Guests can find what to budget for in their Pre-Departure Information as well as the FAQ section of our website - and inclusions are readily available on our product pages online. We understand changes to the itinerary can be frustrating, however these changes are made at the Captains discretion and usually down to safety reasons. We do hope you left with good memories of Croatia and we truly value you taking the time to provide us with your feedback, Alison!

Thank you very much for your 3 star review! It is wonderful to hear you had fun onboard one of our cruises. Upon checking with our Operations Team, we learnt that indeed there was a technical issue onboard and the registration sadly didn't go through. We do truly apologise for the inconvenience and we have promptly arranged the refund for the cost of the fine. We do appreciate your understanding and hope to have the opportunity to welcome you again.

Hi Tom, thank you for your 3-star review. We also appreciate your detailed positive feedback and we’re so pleased you enjoyed the cruise and would recommend us. Guests are always welcome to disembark once the boat docks at the final destination, should they prefer to end their trip earlier. Your comments about the pannier, charging instructions, and multi-plug adapters are appreciated and have been passed to our Operations Team for review. While our guides provide information at the daily briefing based on the cycle schedule, some activities, such as onshore excursions or optional tours, may be subject to change or availability. We regret that the expectations around the military tour and Dubrovnik excursion options were not met - we appreciate your comments. Thank you again for your review.

Hi there, thank you for sharing your feedback regarding your recent experience with us. I’m glad to hear that you found some aspects of the cruise enjoyable - this is wonderful to hear. Our Explorer cruises are designed to blend socialising, sightseeing and relaxation on board. You will find in your Pre-Departure Information, more details on Tipping In Croatia. Tipping is not compulsory in Croatia, however, it is customary, and if you are happy with the service onboard, tips are very much appreciated. Your comments will be passed onto our team in Croatia and we appreciate your insights as they help us improve our services. We want to thank you for joining us this season in Croatia!

Hi Miki, Thank you for your review. We're pleased to hear you enjoyed your Sail Croatia cruise overall, especially your fantastic Tour Manager, crew, and the facilities onboard, which exceeded your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. We’re sorry to hear the food wasn’t to your liking. We’ve reviewed feedback from your specific cruise and found the average food rating was 4.3/5 from fellow guests, though we understand experiences can vary and appreciate your input. Your comments regarding the music onboard have been shared with our operations team for review. Hvar is well known for its nightlife, beaches and waterfront restaurants, and offers well-known spots like Hula Hula Bar and Nautica Bar (famous for their flaming Jäger trains), along with a range of other vibrant nightlife options just a short walk from the port. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Thanks again for taking the time to share your feedback.

Hi Larry, thank you for your review and for your kind words about our guides and crew – we’re delighted you enjoyed the overall experience. We regret to read about your booking experience. As outlined in our FAQs, cabin types vary by ship and are based on 2 people sharing – with configurations including twin beds, bunk beds, or one double bed. Whilst preferences can be requested at booking, we cannot guarantee specific layouts due to each ship’s unique cabin setup and limited availability. Final cabin allocations are confirmed a week before departure. We appreciate your understanding and hope to have the opportunity to welcome you again.

Thank you for taking the time to provide us with your review of our services! We truly value all feedback as it helps us to continuously improve and ensure the best possible service for our guests. We are pleased you enjoyed the food and found your cabin comfortable. That is so great to read! Upon checking our internal reports, there were no reports of issues regarding running water in the toilet. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. We thank you for your comments regarding the service challenges — particularly the language barrier and lack of drink service. Please be reassured that your feedback had been passed on to our relevant teams. We also appreciate your comments about the cruise schedule and understand your preference for evening travel. However as advertised, our cruises are small ship cruises and not a big cruise liner that travel during the night. We would recommend our travellers to do extensive research prior to booking in order to have a good understanding of the product. We are a UK-based company with Sales Teams in London (UK) and Australia and we are there to provide support with any questions that arise during the booking process. Thank you once again for reviewing us and for taking the time to provide your feedback.

Hi Marion, thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found our guides exemplary - their passion and professionalism are something we’re proud of. Regarding your concern about the group size, we understand that safety is a top priority, and it is for us also. That’s why we always ensure there are two experienced guides on each ride – one leading at the front and one supporting at the back – to manage the group effectively and maintain safety throughout the journey. We appreciate your suggestions about complimentary refreshments and branded water bottles. These are great ideas, and we’re always looking for ways to enhance our guests’ experience, so your input has been noted for future planning. Thank you again for riding with us – we value your insights and hope to welcome you back on another tour soon.

Hi Dennis, Thank you for your recent review. We understand that everyone's travel preferences are different, and we’re always working to strike the right balance between time at sea and time at each destination. For guests who want to see what to expect day by day, our full itinerary and daily activity breakdown are available on our website. We also appreciate your feedback about the coffee. We're always looking at ways to better our onboard experience, this will be passed on for further improvements. Thanks again for traveling with us, and we hope to welcome you aboard again in the future!

Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.

Hi there - Thank you for your review! We’re glad to hear you enjoyed the cabin, especially the shower, and that you found our bicycling concept to be excellent. It's also great to know that our staff made a positive impression on you. We appreciate your thoughts on the meal structure and quality and regret your disappointment. Our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard, the 3 courses work best and produce less food waste than lunch bufftets. We are sorry that due to the unusually poor weather conditions, some swim stops were not possible.Your insights are invaluable to us, and we hope to enhance your experience in the future. Thank you once again for your review!

Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.

Thank you very much for taking the time to provide us with your detailed feedback. We are happy to hear that you really enjoyed the week overall and appreciated the efforts of our crew and guides. This September has been unusually challenging weather-wise, and our team worked hard to adapt routes to ensure we could still deliver a great cycling experience. We are sorry that due to the unusually poor weather conditions, swim stops were not possible and that at times, you felt the schedule was rushed. Regarding food provided onboard, our chefs aim to provide a variety of meals using fresh, local produce, and we have found with the small kitchen space onboard the 3 courses work best and produce less food waste than lunch buffets. We generally receive high ratings for our onboard meals - with a score of 4.64 out of 5 throughout the entire 2024 season on our Premier Ships. We do however appreciate all of your feedback which has been passed on to the relevant teams so we can continue to improve our services. Thank you again, and we hope to welcome you onboard again in the future.

Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.

Thank you for taking the time to share your thoughts about your recent trip with us. We are thrilled to hear that the experience exceeded your expectations in several areas, particularly the outstanding efforts of our crew. They take great pride in providing the best possible service, and it’s wonderful to know they were able to make your trip enjoyable, even in challenging weather conditions. We sincerely appreciate your feedback regarding the food. While we strive to offer a generous selection, we do take your feedback onboard regarding incorporating seasonal fruits such as figs and grapes. Great suggestion! We regret the inconvenience caused by the coffee machine and the absence of cappuccinos during your trip. We do understand how important quality coffee is to many of our guests. Your insights are invaluable to us as we constantly work to enhance the overall experience, and we hope to welcome you back in the future. Thank you again for choosing us, and for your thoughtful feedback.

Dear Cymraes, Thank you for your feedback. We’re glad to hear that you appreciated the professionalism of our captain and crew, as well as their efforts with the bikes. Our Cycle Cruises are designed to accommodate all levels of cyclists, from beginners to advanced. By providing two guides - one at the front and one at the back - we aim to ensure everyone can cycle at their own pace. We're sorry to hear that you felt there weren’t enough opportunities to stop for photos. We will share this with the relevant department for review, and we appreciate your input on this. Mljet National Park is spectacular and definitely worth the visit. We advise on our website that the entrance fee is at an additional cost and payable locally. We’re disappointed to hear about the issues with the meals, as this is not reflective of the experience we aim to provide. We hope to welcome you back, with better weather, to experience another Cycle adventure.

Thank you for sharing your feedback regarding your recent Sail Croatia Cycle Cruise. We truly appreciate the time you've taken to provide your thoughts, as it helps us to understand where we can make improvements and enhance the experience for our guests. At the time of your booking, we only had Lower Deck cabins available which is what you booked. Our availability does change quickly based on any cancellations and new bookings that we receive, so we always encourage our travellers to check back with us in case of an opening. It is also possible to upgrade whilst on the cruise when there is availability. You simply needed to liaise with your onboard representative who would have been happy to facilitate this for you. We apologize for the mix-up regarding the genders of your travelling party. We will ensure that our team is more attentive to such details to avoid similar situations. This however had no bearing regarding the bed type in your cabin as any particular bedding needs to be requested to us as a preference. I have checked our correspondence with yourself and I was unable to locate any double bed preference advised to our sales team. We appreciate your feedback on the food selection. Our aim is to provide meals that cater to a wide range of tastes and dietary needs, but we understand that in summer, guests may prefer lighter options. We do appreciate your suggestions for more group activities, particularly in the evenings, and the idea of a group dinner on the final night is fantastic. We have certainly passed all your comments to our relevant teams as these insights and suggestions will help us improve, and we look forward to the opportunity to welcome you back on board in the future.

Dear Levi, Thank you for your review about your recent Explorer Cruise, Levi. We're sorry to hear that your experience didn't fully meet your expectations, and we truly value the time you took to share your thoughts. I can see we have received high feedback scores from your fellow travellers onboard, so we're sad to see that your experience fell short. The excursions are subject to minimum numbers and are organised by local supplierse in Croatia - we're sorry to hear that you were unable to take part in some of these. With regards to the logisitcs and the itinerary, it is not possible to reserve timeslots in port in Croatia, so our Captains try their best to arrive ahead of other ships to get the best placement for our guests, and also to ensure there is the perfect balance of time spent both on and off of the ship. Thank you for your feedback regarding the swim stops. We certainly do take food preferences and dietary requests onboard - we do ask our customers to let us know in advance if you have preferences and these are passed onto the Chef onboard. After looking into our communication with you, unfortunately we did not receive any preferences with regards to seafood or special requests. Lastly, your comments about the staff have been noted, and we’ll use your feedback to ensure better service across the board. We hope to welcome you in the future. Kind Regards

Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!

Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,

Hi Elaine. Thank you for your 3-star review on our Cycle cruise - we are pleased to hear that you were satisfied with your cabin and the boat overall, and that you found our crew and Cycle guides to be friendly and helpful. We appreciate your suggestions for improvements and will certainly consider them as we strive to enhance our guest experience. Your ideas, such as providing an early coffee option, ensuring hot breakfast foods, offering lighter entrees, serving a glass of wine with the Captain's Dinner, providing name tags, and including the day of the week, are all valuable insights. Thank you once again for your constructive feedback. We hope to welcome you back on board for another memorable cruise in the future.

Hi Harry, thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed your biking experience and that it exceeded your expectations! It’s wonderful to know that our crew and your guide contributed positively to your trip. We appreciate your kind words and your willingness to recommend us. Your feedback is invaluable as it helps us improve our services continuously. We are sorry to hear that the quality of the food did not meet your expectations. We take all feedback seriously and will be addressing this with our team to ensure that we can enhance our culinary offerings for future trips. Thank you once again for your feedback and for choosing our Cycle Croatia cruise. We hope to have the pleasure of welcoming you on another adventure soon.

Hi Daniel, Thank you for your 3-star review. We are pleased to hear you enjoyed the delicious meals onboard and our helpful crew - your comments are appreciated and we are very pleased to see the overall rating for your week onboard was 4.6 out of 5 stars. We are disheartened to hear you were disappointed with some aspects of the cruise. Our captain's work in line with the itinerary, ensuring all guests enjoy the entire experience; onboard at sea vs Cycling through the various islands, whilst ensuring the boat is docked in to each port in a timely manner. We appreciate your comments on the cabin, air-conditioning and cash payments. Sailing times can vary and your helpful Onboard Rep will advise every day of the departure times to set expectations. Thank you again for your valued comments and suggestions.

Hi Ryan, thank you for taking the time to leave a review. We are pleased to hear you had a good time. We also appreciate your suggestions which we have already passed onto our Operations team for their review. We are a little disappointed to read your comment regarding the crew as from the feedback we can see that they received an impressive score of 4.94/5. Thank you again for your feedback and we hope to welcome you again in the future.

Hi there, thank you for taking the time to review our services and provide us with your further feedback. We are very pleased to hear you have enjoyed the swim stops, destinations that you have visited and that your representative was a very good organiser. We thank you for these kind comments. We also appreciate your comments regarding the food and atmosphere onboard during the rugby game. We are disappointed to hear that you found the food provided was not of the expected high standard. We will be sure to pass these comments to our operations team so improvements can be made. Any big sporting event be it football or rugby brings some excitement all around - we are sorry to hear this was not managed to your liking. Smoking is only permitted at outdoor, designated areas and if one notices anything different, we welcome reporting this to the Onboard Representative. Thank you for joining us and for your feedback.

Hi there! Thank you for your 3-star review. We appreciate all your comments and are really pleased to hear you enjoyed the meals served and the detailed daily speeches, thank you. The safety and wellbeing of all our guests is paramount, and due to bad weather the boat spent the first night in Dubrovnik. This was also communicated by your Onboard Rep. We understand during your week there were extreme weather conditions which is very unfortunate. Upon checking our internal reports, we can confirm that all rooms were allocated before lunch and guests were advised that rooms will be ready by 12:30pm. This was communicated by the Onboard Rep. Please note that the cruise starts at 1pm and the Onboard Rep was onboard to assist. On our Sail Croatia App, which is highlighted in your pre-departure information, it provides map links and location details, which comes in handy during your cruise. This is a great tool to use whilst in Croatia and has many resources. We appreciate your suggestions and welcome all your comments, thank you. We hope you enjoyed your time in Croatia and we thank you for choosing to travel with us this season.

Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!

Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.

Hi John, thank you for taking the time to write your review, we appreciate it. We are saddened to hear that this was not the experience you had envisioned. Our Explorer fleet's selection and booking process is customer-driven, allowing you to prioritise your first-choice ship, provided it's available. In the event that your preferred option is unavailable, we'll promptly offer a diverse range of ships that cater to every budget and luxury preference. You can find images and details of these ships on our website for your reference. We are pleased to see from the feedback you provided that you enjoyed other aspects of the cruise, and the issues you mentioned didn't detract from your overall enjoyment. Thank you again for your review and for joining us this season.

Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.

Hi Leanne, Thank you for taking the time to review your experience with us this season. We are pleased to read you formed some special connections with your fellow travellers and I am sure these will last a lifetime, how wonderful to read. Please rest assured we do appreciate your feedback and I will be sure to pass your comments on to the relevant teams. Many thanks for joining us this season.

Dear Felicity, thank you for your review and for joining us this summer in Croatia. We are so pleased to read you had a wonderful time with us on board. I'm sorry to hear this, so I did investigate this further for you and can see the issue was resolved swiftly by the crew that same day, which is great. I understand your Rep Boris explained, at times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. We are sorry about this and wish to thank you for joining us for a fantastic week on board!

Dear Serge, thank you for taking the time to review your cruise with us this season, it was a pleasure to have you join us. I am disappointed to read your review as I can see we received positive feedback from other guests during your cruise with us. Feedback is very important to us at Sail Croatia, as it enables us to make improvements to our services where necessary. Please rest assured, your feedback is well received and will be passed over to the Operations Manager in Split so that this can be communicated with the right Team. Thank you for a fantastic week on board exploring Croatia with us and we look forward to welcoming you back in the future.

Hi John, thank you for taking the time to review your Navigator cruise with us this summer. We are so pleased to read you had an amazing experience on your cruise and I will be sure to pass your comments and kind words onto the team, thanks so much for this! I've looked into the points you have raised further and can confirm inclusions on the Navigator cruise are as per our website. The wrist bands inclusions are the same as 2019 including entry to Revelin before midnight (if no DJ is playing or special event is taking place), a welcome shot in Dos Locos and free entry to Club Deep before 11pm. The entry fee for Mljet National Park is at an additional cost, this is noted on the website to enable guests to budget correctly before their sail. Thanks again for an amazing week on board John and we look forward to having you join us again in the future!

Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.

Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.

Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!

Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!

Hi Janet, Thank you for your review and for taking the time to provide us with your further feedback. We are pleased to read you thought your cruise itinerary was brilliant and you enjoyed the islands that you visited. Your suggestions for improvements to our pre-departure documents are very much welcome and have been passed on to our Marketing team. Thank you for your comments on sailing times, breakfast time and your accommodation onboard. It is great that these didn't detract from your experience onboard and you have truly enjoyed yourselves. Wonderful to hear your representative Ioana took good care of you and that the meals prepared by the outstanding chef were to your liking. Thank you again and do come back soon!

Hi there, thank you for taking the time to write your review Arlene. After reviewing customer feedback, it's great to see you enjoyed some aspects of your cruise; Captain's Dinner, cabin, boat in general and the onboard crew, to name a few. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. We hope to welcome you back to show the improvements made.

Hi Amanda - thank you for your review. We are sorry to hear you were disappointed with some aspects of your cruise, especially as a valued past client. Having a look through our internal reports, the majority of guests on your ship provided five-star feedback for the cruise and the exceptional service provided by our onboard Rep. We are disappointed to learn that your experience did not align with the rest of the group's positive feedback. We are sorry about the misinformation regarding the bar tab payment and this will be followed up via our Operations Team. In regards to the City Walks, our reps are no longer allowed to do this as this is all monitored by local authorities. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!

Thank you for sharing your feedback Chris. It is disappointing to hear you were unsatisfied with some aspects of the cruise, and we would like to provide clarification. While we were eventually able to drop you off at your hotel, we understand the importance of a smooth and efficient transfer process. There were many flight delays that day, which may have contributed to this. With regards to the illness experienced, our tour manager initially attributed it to possible effects of the weather conditions experienced previously, and upon checking our internal records, there are no reports of bugs from previous weeks. We regret that breakfast was not available at the specified time on the day of your departure. We will address this issue with our team to avoid such delays in the future - thank you for bringing this to our attention. We hope these issues didn't detract from your overall experience. Thank you.

Hi there and thank you for your review. Across all our boats we offer both Lower Deck and Above Deck cabins. Above Deck cabins are generally at the same level as the salon area and Lower Deck cabins are beneath the hull of the boat, (above water level) which can be much quieter and cooler, so we recommend these cabins if you are wanting to avoid noise from surrounding areas. Our boats must adhere to the strict midnight curfew whereby all boats must turn off the music and respect the night peace. I'm unable to comment on the noise from other companies boats. Thank you.

Hi Christine, thank you for your 3 star review. We will ensure that your kind words on Stjepan and the Bar Manager are passed on. It is a shame to hear that we did not meet your expectations when it comes to the food. Guest feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for providing us with this feedback and for joining us in Croatia this season.

Hi Doug, Thank you for your review and for taking the time to provide us with your feedback on your Explorer cruise with us this season. We are so happy to read you found the team on board nice and very pleasant, this is wonderful to read. Please be assured your feedback is well received and very important to us at Sail Croatia as it is only with such feedback we can improve our experience for guests, where possible. Your comments and suggestions have been passed onto each of the relevant departments and we are very grateful for this. Space on board and in our kitchen is very limited, so we do try our best to provide a selection of meals to suit everyone and catering to dietary requirements, however this can be difficult with such a small amount of space. We wish to thank you for joining us this season!

Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.

Thank you for your review Stephanie. We are pleased to hear Dino was helpful and available at all times and we will be sure to share your comments with him and Sime. We encourage guests to request more supplies if they run out, and our crew will be more than happy to replenish this. The onboard crew work tirelessly to provide outstanding customer service and we are disappointed to hear that there was some slow meal service at times, thank you for letting us know. We hope you managed to book some of the amazing excursions on offer during your week with us! In regards to the customer service levels provided, we are very disappointed to read this as we pride ourselves on providing an unbeatable customer service experience. Our records show that you did indeed have a request for a front cabin which was correctly noted by our Sales staff. We are aware that unfortunately this request was not met immediately at check-in however our Operations team reacted swiftly and were indeed able to accommodate your request of a front cabin soon after check-in on the first day. You initially decided to stay in your allocated cabin but we were pleased to learn that you decided to relocate during the cruise. Again, we thank you for all your comments.

Hi Daniela, thank you for your review. We appreciate your comments regarding Dino and Sime and we will be sure to pass your lovely comments on to them. It's great to know you enjoyed your room onboard the boat, we agree, they are spacious and light. In regards to the food, we have passed your comments on to the Chef via our Operations Manager and we appreciate you highlighting this to us so we can look to improve this aspect of our cruise. Thank you.

Thank you for your review Craig. We offer a range of cruises departing on various days during the week. On all our boats, we have a strict midnight curfew - music is turned off and those that wish to continue into the evening / early morning, are encouraged to do so in the towns so that those onboard can get some rest. We are unable to enforce this on other company boats however, we do wish that night peace is respected at all times. We appreciate all your comments, thank you.

Hi Ian - Thank you for your review. We hope you enjoyed your time in Croatia. We appreciate all your comments. We don't include paddleboards or canoes I'm afraid, however at times past guests may leave their water toys onboard for others to enjoy, or these can be purchased at local markets to enjoy at swim stops. Mooring in to each harbour is reliant on port authorities and when given the go ahead, at times there may be a delay. Our chef aims to provide fresh meals using local produce each day from their small gulleys, and we can of course cater to any dietary requirements you may have. Thank you again.

Thank you for your review - we are pleased that you enjoyed your time in Croatia and we hope that the issues onboard didn't detract from your overall experience.

Thank you for your 3 star review Claire, we appreciate all your comments here and we will take these onboard. In regards to the meals served, our chefs aim to provide delicious meals using fresh,local produce. They prepare all the meals out of their small gulley's and we understand that this may not be to everyone's taste. Your comments will be passed on, thank you. Onboard your ship there is a daily cabin cleaning servie and mid-week linen change. We are sorry to hear of the noise you experienced - we have a rigorous process in place for any issues that may arise and this gives us the opportunity to resolve any issues if we are made aware. I have checked our internal reports but cannot see that this was raised with our onboard Representative. Furthermore, upon checking our feedback for your week onboard, we have received 4-5 stars. The bar bills are settled at the end of the week in cash, this is mentioned on our website, in your pre-departure and explained in the Welcome Speech. Guests are welcome to request a daily receipt for their records. Tipping is optional and we have passed your comments on to our Operations Team - thank you for letting us know. There are no card facilities onboard. Airport transfers are provided pre/post cruise, on the last day we can provide this from the harbour to the airport only on the last day of the cruise. We do hope that you enjoyed your time in Croatia Claire and again, we appreciate your constructive comments.

Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.

Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.

Hi Brooke, Thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers. I'm sorry to hear you didn't find the staff onboard to be helpful. I have checked the feedback for your Onboard Representative, and the average rating was 4 stars. All our ships get to enjoy socialising onboard and also the opportunity to enjoy the nightlife in each destination. Thank you for your comments on Brody, we are pleased to hear he was helpful and simply amazing. We will be sure to pass on your kind comments to him. Reviews are based on your personal experience, and we would like these to be as honest as possible, true to your experience so we thank you for sharing this with us. We have taken your comments onboard for future improvements. Thank you.

Hi Elise, thank you for your review! We are really pleased to hear you had an amazing trip with Kiko, thank you. Breakfasts onboard aren't included as our guests have the flexibility to budget for all meals whilst onboard and generally, the group will chip in to purchase groceries for the week. We're really happy to hear you enjoyed the excursions offered. Sails will be raised if winds allow and if the skipper can do so in a safe manner. We aim to get a good balance between land vs sea, so that guests can enjoy sailing on the Adriatic as well as enjoying time at each destination, so getting the balance just right to suit everyone, is what we aim for. We understand that guests were advised that the last night onboard could be enjoyed either onboard or in Split town - we do hope you got to enjoy your evening in Split, as there is so much to see and do. We thank you again for your review and hope to have you join us in the near future.

Thank you for your feedback - we understand that you had booked Alfa Mario and due to an operational change since your original booking with us in 2020 allowing you to then join us on Queen Jelena in 2022. That's correct, we did offer either a full refund or alternative solution. We offer a daily cabin cleaning service and provide a mid-week thorough cleaning service and linen change. We thank you for your recommendation of having someone take drinks orders on the top deck - we will pass this on to our Operations Manager. Floating devices are not included on our cruises however, some past guests may leave their floaties onboard. Floaties can also be bought at local markets. We do hope you enjoyed your time overall and we thank you for joining us this year after a 2 year wait due to Covid.

Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.

Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.

Hi Mike, Thank you for your review. We have our Sail Croatia check-in stand near the Marina for all guests upon arrival, and you are generally greeted by a Sail Croatia representative. I have checked our internal records, and cannot see that this was raised with our Operations Team so I am unable to comment on how you were greeted by a non-Sail Croatia staff member. I am however pleased to hear that the Manager was helpful throughout your journey, as no incidents were raised with us for the duration of your week in Croatia. We do hope that any issues that may have arisen did not detract from your overall enjoyment, especially as you have travelled with us in the past and had a wonderful experience. We do hope that you will join us again in the future Mike.

Hi Rey - thank you for your review. We appreciate you taking the time to review your cruise. Upon checking our reports, I can see that a mid-week cabin service was complete, including bedding and towel change on your boat - I could not see any issues being raised by yourself to your Onboard Representative. If this was missed for any reason, we would hope that guests would highlight this to their Onboard Representative. We understand that there was an incident onboard and our Rep, Captain and crew were on-hand to assist where possible. All swim stops are monitored and a member of staff is always on watch to ensure the safety of guests. Our Captain will chose the best secluded bays, these are in a variety of exclusive locations for your enjoyment. Thank you again for your review.

Hi Magi - thank you for taking the time to review our cruise. We are pleased that you enjoyed your quieter cabin and hope that you enjoyed your time overall. However we are disappointed to read that your children's cabin experienced noise issues. We have a rigorous process in place for any issues that arise, and the first step is to discuss with your Onboard Representative, if no action is taken then you are welcome to escalate to the Operations Manager and/or Managing Director. Having checked our internal reports, I cannot see that the noise issues were raised with our Onboard Representative. If they were raised, we would have found an immediate solution to ensure that everyone is happy onboard. We are disappointed we were not given the opportunity to rectify this issue whilst you were onboard. Thank you again for your review and we hope to have you join us in the future.

Hi Annette, thank you for your review. Thank you for also reaching out to us via email. We’re glad that you raised your concerns with the bloggers onboard your ship and requested not to be a part of any content they created. We expect all customers to respect one another onboard our cruises and take into consideration any requests by fellow travellers not to be filmed or photographed when documenting their holiday experience. We hope that action was taken by the guests in question to ensure that no footage of yourself or John was published on social media. Our Onboard Representatives are available on each ship to support guests throughout the week, and mitigate any situations that may arise. If you weren’t satisfied with the action taken by your fellow traveller, we would have hoped you would communicate this with the Onboard Representative so that we could have resolved this issue. I’ve spoken with our Marketing Manager, and all internal photographers and videographers who board our ships to capture content do so in a GDPR compliant manner. Unfortunately Sail Croatia cannot be held responsible for content that is created by guests onboard in a public setting. The issues you have raised with us have been actioned by being reviewed internally as well as with the ICO and ABTA. The learning is that there was no GDPR breach and our feedback system indicates no issues were raised onboard. I am sorry this was not brought to our attention when you were onboard, so we were unable to resolve the issue immediately. We hope that you enjoyed your time regardless and we thank you for your review.

Hi there Chris, thank you for your review. We hope you enjoyed your time in Croatia and got to immerse yourself in the country and culture. We are disappointed to read your comments regarding the Tour Guide, as we pride ourselves on having the best, local, friendly and knowledgeable Tour Guides onboard all our ships. Upon checking our feedback for this week, your rep received mostly 5 star reviews with 1x 4 star review. The boat you were on was Ensuite which doesn't include air-conditioning. It is at the Captain's discretion whether this is turned on, we are pleased he included this free of charge. We encourage our guests to provide us with their honest review and tipping is completely at guests discretion. ,We are disappointed to learn that you felt pressured to provide this - your comments will be passed on to the Operations Manager. Thank you again for all your comments, we hope this didn't detract from your overall experience in Croatia.

Hi Joanne, Thank you for your review - this is much appreciated. We're glad to hear that Ioana went above and beyond to provide you with all the information needed onboard the cruise, we will certainly pass your comments on to her. Prior to our guests arrival we complete a thorough cleanse of each cabin and we organise a mid-week bedding/linen change and thorough cabin clean, daily cabin cleaning service and have added the inclusion of beach and bath towels onboard. We appreciate your suggestions of side plates at dinner, and water on the tables, which will be passed on to the Captain. I have had a look through the feedback provided by all guests, mainly regarding the breakfasts and can see that most of the ratings received were 4-5 stars. We understand that meals may not be to everyone's tastes, however encourage requesting alternative options from the chef. We can also provide the option of a cooked breakfast daily which is priced at 40EUR for the week. Thank you again for all your comments and suggestions. We hope that you enjoyed your time with us overall and that the issues mentioned didn't detract from your overall enjoyment in Croatia.

Hi Sharon, thank you for your review. We are pleased to hear you enjoyed the cruise and cycling aspect, and we hope you enjoyed Croatia as a whole. Port taxes, entrances into the Mljet National Park are at an additional cost and are highlighted on the itinerary, and also the port taxes are mentioned on your invoice. Sorry if this was not made clear. At maximum capacity, we have 2 cycle guides. However, as this departure date was not at full capacity, we had 1x guide scheduled. We do hope that this didn't detract from your overall enjoyment on the cruise Sharon. Thank you.

Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!

Hi Peter, thank you for taking the time to provide us with your feedback. I am sorry to read you were unhappy with some aspects of the cruise. It's a shame to read you were not pleased with the meals served on board. I understand you brought this to your Representatives attention during lunch on the second day of your cruise. Your Representative advised that if you were unhappy during your first lunch on board we could have asked the chef to prepare you an alternative meal. Once your Representative was made aware you were unhappy with the meals served it is noted that you and your wife went on to enjoy the cruise and the meals were better for the remainder of your week on board with us. I'll be sure to pass your comments onto our Operations Manager in Split to make him aware of the issues raised in your review regarding the coffee and breakfast being packed away before 9am. Thank you for your feedback regarding this. It is only with such feedback we can improve our services, so thank you for bringing this to our attention. I do hope the issues raised did not deter you from enjoying your time in Croatia. It is wonderful to read that you enjoyed your time with your fellow travellers. Thank you for joining us this season.

Hi there Bob, Thank you for your review. We appreciate your comments and we have taken your suggestion onboard, thank you. We hope that you were able to enjoy the cruise onboard Tuna with its amazing crew and your fellow travellers. Thanks again!

Hi Karen-Anne, Thank you for your review - it is appreciated. We are sorry to hear that the breakfasts became repetitive, this is certainly invaluable information that will be passed on to our Operations Team for quality purposes, thank you. We really like the suggestion of having deck chair covers and I have forwarded this on to the relevant team for future improvements. Additional towels can be provided upon request. The cabins are cleaned mid-week and not daily, I'm sorry if this was not clearly communicated. At times, there may be delays in to port, especially into the more busier locations such as Hvar. However, this will always be communicated to guests with alternative options provided. We will be looking into this further and we thank you for highlighting this to us. We hope that these issues didn't detract from your overall enjoyment in Croatia and again, we thank you for taking the time to review us!

Hi John, Thank you for your review. We appreciate your 4-star feedback rating for the food, and we appreciate your comments to improve the breakfasts which will be passed on to the Operations team. We hope you enjoyed all other aspects of the cruise and we thank you for rating the ship and crew 5-stars. Thank you.

Thank you for joining us!

Dear Lyn, Thank you for your review. We hope you enjoyed your time in Croatia and we thank you for your comments. Implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard thus reducing plastic waste. Tea and coffee is available during salon opening times. Looking at the feedback provided for your week, the average rating for this was 4 stars. We appreciate your suggestions regarding moving the facilities elsewhere, and we will certainly pass these wonderful suggestions on to our Operations Team, thank you. All our ships aim to get in to port as early as possible generally any time from midday onwards, however this is heavily reliant on port authorities and scheduling of all ships into the same port. Ports such as Hvar are more congested due to the popularity of this island, in saying this, our representative will always keep guests updated if there are any unforeseen delays. Thank you again for taking the time to submit your review, this is appreciated. Kind regards,

Hi there and thanks for your review. It was a pleasure having you and your group join us this season and we are happy to hear your experience onboard was enjoyable, thank you for your 4-5 star feedback rating on your overall experience. We will be sure to pass your comments on to the Tour Leader. We are sorry to hear of your disappointment with the standard and plumbing issues. I have checked our records, and cannot see any reports raised regarding these issues. If we were made aware, these would have been rectified immediately, we thank you for bringing this to our attention to investigate further. Many thanks!

Thank you for your review - we are really pleased to hear that the crew were helpful and friendly. However, we are sorry to hear about the meals served. Our chefs try their very best to cater to a wide range of palettes however, we understand this is not always possible. We thank you for your comments on this.

Hi there and thank you for your review. We appreciate all your comments and suggestions, and we think that some of these can be implemented. I have passed your comments on to our Operations Team for suggested improvements, thank you. Generally speaking we have a guide and representative, one at the front, the other at the back of the group who are in constant communication and are able to assist wherever possible. We are also trialling new radio equipment, so all going well, we should see these implemented next season. I understand that on your cruise, there was a deviation from the original itinerary due to adverse weather conditions and due to this, you remained in Vis where our crew had organised a visit to the museum and wine tasting excursion, we hope you enjoyed this! Thank you for choosing to travel with Sail Croatia and we hope you enjoyed your time in Croatia overall.

Hi there and thank you for your review. We are really sorry to hear you were disappointed with your accommodation for the week. Our lovely Tuna crew are highly experienced, completing numerous Cycle cruises over several years and I understand that our crew and representative did everything possible to ensure all guests were comfortable and enjoying their cruise experience so we are disappointed to read your comments here. In regards to breakfasts, additional supplies can of course be provided upon request, also we are sorry to hear that the crockery was not of standard - we will pass this on to our relevant departments, thank you.

Thank you for your review! We are really pleased to hear you enjoyed your time overall onboard Cristal with good food, lovely fellow passengers and some fun excursions. We agree with you there, the islands are simply stunning! Boris is a superstar! He is a prime example of a Sail Croatia Representative Extraordinaire! Providing guests with as much information as possible, so that they enjoy a fun, relaxing and friendly environment - we're really happy to hear he was a welcomed inclusion onboard. We are really disappointed to read of the unprofessional experience with some of the crew and also the hot tub heating issues, these have been highlighted to the Operations Manager to investigate further and we thank you for raising these concerns with us. Thank you again and we hope to have you join us again sometime soon!

Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!

Hi there! Thanks very much for your feedback and review of your Elegance cruise with us this season on board Esperanza. We're pleased to read you were happy with your accommodation on board the ship itself and also with the crew. I have passed your comments onto our Operations Manager in Split, thank you for your feedback here, we do really appreciate this. Thank you for joining us this season.

Thank you for your review and a great week on board.

Thank you so much for your review. Thank you for choosing to spend part of your honeymoon with us. We are pleased to hear that your host Mia was very hospitable and attentive during the cruise. It's also nice to know that you enjoyed your accommodation onboard Crystal and found the cabins nice and spacious. The amazing swim stops are just lovely aren't they! We are sorry to read of your disappointment with some aspects which I wish to expand on; our Explorer cruises generally appeal to travellers who feel they fit within our 'young professionals and young at heart' description, however are open to all ages over 15 years as mentioned under our FAQ page. We appreciate you sharing your experience with us and we will be looking into further training for the bar staff and will pass your comments on to the Operations Manager to investigate further, thank you. We hope that these issues didn't detract from gorgeous Croatia as a whole. Thank you.

Thank you for your review. We appreciate your comments and hope that you enjoyed Croatia as a whole. Our chefs aim to provide meals to cater for a variety of tastes and are able to offer more of the foods you can eat daily. In regards to the AC, where there is a need for improvement, our representative is always on hand to ensure that standards are met but they are only able to do so if they are made aware. Thank you again!

Thank you for your review. We are pleased you found the staff excellent and polite, thank you. Our boats generally set sail during the day and arrive at their next destination anytime from midday - depending on the daily schedule with swim stops, the boats will usually arrive into port after lunch. Our chefs aim to provide meals that cater to all tastes, we understand that at times this may not be possible, however we hope you enjoyed some of the delicious Croatian cuisine.

Thank you so much for your review! As excursions operate on minimum numbers, if there is not enough interest for a particular excursion, this will not go ahead which is very unfortunate for those wanting to join. There are a number of excursions available during your week which your Onboard Rep can assist with. Thanks so much, we will pass your comments on to the Tarin crew and Zach!

Hi there and thank you for your review. We are really pleased to hear that the staff were incredible and we are glad to see your 5-star feedback rating on all aspects of the cruise, thank you! We understand that there were a few issues onboard which were immediately resolved by the crew. Thus being the generator being down for 24 hours, and I understand all guests enjoyed a free BBQ onboard for the inconvenience. The chef was unable to cook mid-way through the cruise due to the his injuries however, was still involved in the food preparation. Thank you.

Thank you for your review and your email with additional comments, this is appreciated. We are pleased to hear that the crew and your representative were fantastic with their efforts and were professional at all times. However, we are sorry to hear of your disappointment with some aspects. I have spoken with the representative Boris and he has confirmed that on day 3 of your cruise, chef Mate was unable to continue his role as head chef due to injuries. Given that it was such short notice, the captain was unable to obtain a chef replacement. However, the Captain then stepped in to resume this role with the chef assisting with the food preparation for the remainder of the cruise. I've had a look at the issues regarding the generator onboard and can see that this has been recorded via our internal records. I understand that the generator was down for 24 hours and that all guests received a free BBQ onboard due to this human error made by one of the crew, which has been followed up. We hope that these issues didn't detract from your overall experience, and we thank you again for bringing this to our attention via email, so that we could address them directly with you.

Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.

Hi there and thank you for your review. We are sorry to hear of your disappointment with the cruise type you booked. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. Our Explorer cruise offers a balance between sightseeing, relaxation and socialising. This cruise is for those that feel they fit within the category of 'young professionals and young at heart travellers', however, is open to all ages over 15 years. As specified on our website, typically Explorer cruises will have an age range from mid 20s to mid 60s (as a guide). I do recall the phone call and advising that the average ages onboard were from mid 40's to mid 50's, and confirmed that the travellers onboard were between the ages of 27 - 64 years old. Unfortunately we were fully booked across all of our Navigator Cruises on your departure date and couldn't move your booking. So that you had all available options on surrounding dates, I offered the Navigator Return (South) cruise which would've departed on the Wednesday as this was the closest available departure, however didn't hear back from you. We do hope you got to enjoy some aspects of your cruise and hope to experience Croatia with you once again in the future.

Thank you for your honest review. We're glad the crew were amazing and were a welcomed inclusion on your trip! I see that you booked a cabin on our Standard ship (cost effective, small rooms, no ensuite) - we have descriptions available for each of our Navigator ship categories available on our website, so that you know what you're in for. We are always happy to provide additional information and answer any questions if need be :-). We try to get a good balance of on-shore vs off-shore experiences, so we do appreciate your comments here.

Thank you for your review and all your comments and suggestions. We are pleased to hear you enjoyed the cruise and that the staff were excellent value. Our captain and crew work tirelessly to ensure all cabins are kept to the highest standards, so we are sorry to hear of the issues onboard. We have a rigorous process in place which ensures that no issues is left unresolved if we are made aware. Having had a look through our internal records, I cannot find any such issues being raised with our crew, representative or Operations Manager. Had we been made aware, the issues would have been resolved instantly. In saying this, we are pleased to know that you addressed the ice on the table with Antonio, and that this was addressed immediately, thank you. In regards to supplying bottled water and bottled amenities; shampoo, conditioner, soap, we try to do our part for the environment as there is certainly issues with environmental sustainability in Croatia, particularly in Dalmatia, and its islands. We have seen this rapid growth of tourism both within our own company and our competitors, which encouraged us to start our Green Sail initiative. Implemented in 2017, we removed all included bottled water from our fleet and replaced each ship with water coolers. At the start of every season, we also run our Green Sail Adventure where we organise beach clean ups, eco tours and education on current local issues. We are also currently trialing reusable water bottles onboard, with hopes that these will be available to purchase in 2020. These water bottles are made from biodegradable sugar cane and will help reduce plastic waste in Croatian waters. All your comments and suggestions will be passed on to our Operations Team as we would like to improve our services wherever possible and again, we thank you for all your comments.

Hi there and thank you for your review. We are pleased to hear that the boat crew were very informative and helpful. We understand that you had experienced some adverse weather conditions and we are glad that an alternative solution was offered and that the itinerary was amended slightly to cater to this. We don't include all meals, as we encourage you to try the local cuisine whilst you are out cycling during the day/in port for the evening as it's simply delicious. We will pass on your comments regarding T&C - thank you!

Thank you for taking the time to provide your review. We are pleased to hear you liked the overall look and feel of the ship, the cabins comfortable and the staff to be of great value. We are glad the breakfasts were plentiful and tasty. There is usually a variety of wines available onboard our ships, and if there is a particular wine you would like, the bartender can always try and source this for you. We are happy to hear you found the food presentation very good however, we are sorry to hear you weren't completely satisfied with the meal quality. Our chefs aim to provide a range of meals catering to all tastes, using fresh local produce however we understand that you didn't enjoy some of the meals offered so I have passed your comments to the Operations Manager to discuss further with the onboard chef. Thank you again.

Thank you for your review. We’re so glad to hear that overall you had a wonderful time onboard your Explorer Cruise, and that you were well looked after by the crew and your Tour Manager. We’re sorry to hear that the age range onboard didn’t meet your expectations. Our Explorer Cruises are perfect for travellers that wish to explore, socialise and experience Croatia at its finest, and we often find a mix of couples, young professionals and young at heart travellers onboard. Please keep an eye on the Sail Croatia Facebook page, where all images from the 2018 season will be published.

Thank you so much for taking the time to leave us a review! We are really pleased to hear that you were happy with the ship, your cabin and that staff looked after you. Thank you for your valuable feedback in regards to food portions and protein in your meals. We cater for special dietary requirements and any feedback provided on board is passed on to the chef. The scheduling of each day is well-paced to ensure there is a good balance of relaxation and exploration in each island. The Captain will stop for a swim stop each day in the course of the morning to provide an opportunity for a refreshing swim before you reach your destination in the afternoon. Thank you again for your feedback and we hope to see you again with us sometime soon.

Hi there and thank you for your review! It is great to hear that any reported problems were resolved. Our guides do mention after the group comes back from hiking that if everyone showers at the same time, water might run cold. Thank you for your feedback in regards to washing machine and dryer availability. We will be sure to look into possibility of adding this on board the ship.

Hi there, thank you for providing feedback on your Elegance Dubrovnik to Split Cruise. We are pleased to hear you enjoyed the luxurious cabins and thought the buffet breakfasts and staff were great - thank you. Our Elegance cruises are designed for mature travellers and couples looking for luxury and comfort, they are most popular with those aged 50+ years. These cruises provide an even balance of sightseeing, relaxaing, socialising, local cuisine, culture, Croatian coastlines and destinations, all whilst enjoying a luxury cruise. We provide lovely 3-course lunches daily, with fresh quality local produce for our guests to enjoy. In peak season, docking up can be delayed as traffic in the ports can be very busy, however the Captains strive to get to each destination as early as possible to ensure you have the most time in each port. We are really sorry to hear we were unable to get to port earlier on the day mentioned - we will alway try to find an alternative option such as water taxis if the delay is longer than anticipated. Delays can be due to a number of factors including port authorities, delays with other boats and weather. In regards to the drink prices, they range from £18 - £40 (180 - 380 Kunas) for a bottle of wine. We include 2x500ml water bottles daily. In light of your feedback, from next season we will be introducing water coolers as opposed to water bottles on all our cruises. We hope you still enjoyed Croatia as a whole, and we appreciate your feedback. Your comments regarding different meal options have been passed on to our Operations Manager. Thank you again for your feedback.

Hi there, thank you for taking the time to provide feedback regarding your Hike cruise It is fantastic to hear that you found the crew on-board helpful, the food great and the sights lovely. However, I am sorry to read that you found some miscommunication on-board. In the booking process, the reservations team are on hand to answer any questions you may have, and pre-departure documents are provided on the Online Account prior to your cruise. Upon boarding the ship, your Sail Croatia Representatives carry out a briefing where they cover all aspects of the cruise, from the itinerary to emergency procedures, they are also available during the entire week to assist guests. On some occasions, the itinerary is subject to change - this can be due to weather or restrictions at the ports. Thank you again for your feedback.

Hi there, thank you for your review regarding your Navigator Split to Dubrovnik cruise.It is great to hear that you found the crew friendly, you enjoyed the food on-board and that you had fun on your cruise. In regards to availability of our cruises, our prices don't reflect availability and this is noted under the pricing grid for each cruise. We prefer to speak with our customers and we feel by doing so, adds value to their experience with us, and enables us to assist them in finding the best suited cruise for them. In the case of bad weather, or even the chance of bad weather, the Captain may have to alter the itinerary and will visit a different island and port, to ensure the guests are safe yet still get to experience Croatia. I can assure you this has nothing to do with avoiding port fees as pricing is similar at all ports. At the time of docking, the weather may seem to be perfect however, in the early hours this can change drastically and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. In regards to the swim stops, when possible, the Captain will stop to give guests a chance to swim, however this depends on the weather and the scheduling of the ship. I am sorry that this wasn't communicated clearly to you when on-board. In regards to the drinks prices, these do vary and range from 1.96EUR ($2.60AUD) to 2.60EUR ($3.50AUD). Thank you again for taking the timing to let us know about your experience.

Thanks for your feedback and we hope you enjoyed your Navigator cruise with us. Zip Lining is an available excursion in Omis and we are really sorry to hear you were unable to partake in this excursion. We see that you also enquired about this prior to your cruise and we confirmed this was an option. We are currently investigating further into why you were unable to do this at the time - thank you for your feedback on this. It's great to hear you had a great trip otherwise and we thank you for providing feedback.

Hi there and thanks for your feedback. We are pleased to hear the food on-board was good as well as the optional activities and crew - we will pass your comments on to them. In regards to the Lower Deck cabins, at times the rooms can become hotter during peak months. We advise, when safe, to open your port hole for ventilation whilst you are in your cabin to let air-flow through. As you booked an Ensuite Lower Deck cabin, we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type, (it is included on our Premier and Premier Plus boats). We are sorry to hear about the soaked bed. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues.I have searched our records and cannot see that you had reported this to a member of staff. Had this been reported, we would have rectified the bedding situation immediately. We are happy that you had a good trip overall and thank you for providing feedback.

Thank you for providing feedback on your Explorer Dubrovnik to Split cruise. It's great to know that the crew were great and that you enjoyed the places visited. I'm sorry to hear about your bathroom. We have strict procedures in place for any issues that arise whilst on our cruise and upon checking our reports from last season, I could not find any notification from you to a member of staff regarding this. Had a member of staff been made aware, we would have rectified this immediately. The Wi-Fi onboard is subject to data limits and network coverage whilst at sea, however I have passed your comments onto our Operations Team so they can check if additional upgrades are available. As standard procedure, our crew and/or representative should provide you with arrival and departure times at each destination daily so that you can plan your day - we will investigate what had happened here. Thank you again for your feedback.

Thank you for your feedback on your Elegance cruise. We are pleased you enjoyed your accommodation on-board Romantic Star and found the captain and crew to be wonderful - your comments will be passed on to them. Tea and coffee is available 24/7 for a small fee. In regards to unlimited water, in 2017 we will be installing water coolers on all our boats which reduces the need for plastic bottles and is more environmentally friendly. We understand that food is an important part of your cruise, and I am sorry that you found the food was salty and overcooked. We aim to provide high quality meals using local, fresh produce and we are always looking to improve our services. Your comments regarding the food have been passed onto our Operations Team to look into further. With the itinerary we try and cover as much of Croatia as possible in the time we have, Mljet is a popular destination due to its national parks and I'm sorry that you felt this could have been missed. Sometimes delays can occur when docking at ports due to traffic, weather and scheduling - the Captains try their very best to ensure they dock up as early as they can and our captain and/or representatives are to keep guests updated arrival times. Thank you again for taking the time to review your cruise.

Thank you for your feedback on our Navigator Dubrovnik to Split cruise. It's great to hear you had a good time on this cruise and made some new friends. We always aim to get a good balance on-board all our boats taking into consideration age, gender, nationality, group makeup - friends, solo travellers and couples. However, at times this is not possible as it heavily depends on who has booked what boat. We would like all our guests to socialise with other groups on-board, but it is down to the individual. In saying this, we had several boats on this route which hopefully provided you with a more sociable atmosphere in being able to mingle with travellers from other boats. Thanks again for your feedback.