Our group of 20 sailed on Sail Croatia’s Elegance Cruise aboard Katarina in late September/early October & had a wonderful experience overall. Katarina is a beautiful luxury vessel. The food & drinks were excellent, while the captain, crew & Sail Croatia guide were incredibly welcoming & accommodating. The onboard experience exceeded expectations. Our disappointment was specifically with the late-season stop in Vela Luka. We spent an entire afternoon & evening there, but much of the town had already closed for the season. Restaurants & businesses were shut, taxis & boats were unavailable & we couldn’t arrange transportation to nearby beaches. With our travel dates known well in advance, these seasonal limitations should have been considered. Our group of 20 would have gladly welcomed a different stop or extra time in Dubrovnik. Excellent vessel, food, crew & service—just disappointing itinerary planning for the time of year.
- Anonymous, 06/10/2026 02:14, Travelled with Friend/s
Thank you for your wonderful comments about Katarina and our onboard team! We're delighted to hear that the vessel, food and drinks exceeded expectations, and that our Captain, crew and Sail Croatia Representative made your experience so enjoyable. We're sorry that you found Vela Luka quieter than anticipated. Vela Luka is a scheduled destination on our Elegance itinerary, and while the seasonal operation of local businesses and transport providers is outside of our control, there were a number of options available during the stop, including a wine tasting excursion, Vela Spila and arrangements for guests interested in visiting nearby Proizd. The Captain's Dinner was also held onboard that evening. We appreciate your feedback regarding the late-season experience and have shared this with our Operations Team. We're very pleased that you and your group otherwise had such a wonderful experience aboard Katarina, and we hope to welcome you back in the future!
We recently traveled on a Sail Croatia Elegance Cruise aboard the luxury vessel Katarina from Split to Dubrovnik in late September/early October. The onboard experience exceeded our expectations. The food was exceptional—fresh, delicious & high quality. The drinks, boat, staff, captain, crew & our Sail Croatia guide were phenomenal & went above & beyond. Our only disappointment was Sail Croatia’s back-office itinerary planning. We spent an afternoon & evening in Vela Luka, only to find the town essentially closed for the season. Restaurants & businesses were closed, there was little to do & no taxis or boats were available to reach nearby beaches. For a luxury cruise, seasonal closures should be considered when planning late-season itineraries. Another stop or extra time in Dubrovnik would have been a much better option. Katarina & the onboard experience were exceptional. We only wish the itinerary had matched the same high standard.
- Anonymous, 06/10/2026 02:12, Travelled with Friend/s
Thank you for your lovely comments about Katarina and our onboard team! We're delighted to hear that the food, vessel, Captain, crew and your Sail Croatia Representative exceeded your expectations. We're sorry that you found Vela Luka quieter than anticipated. Vela Luka is a scheduled part of our Elegance itinerary and, while local businesses and services operate independently and may vary throughout the season, a number of options were available during the stop, including a wine tasting excursion, visiting Vela Spila and arrangements for guests wishing to visit nearby Proizd. The Captain's Dinner was also held onboard that evening. We really appreciate your feedback regarding the late-season itinerary and have shared your comments with our Operations Team for consideration. Most importantly, we're so pleased that you had such an exceptional experience aboard Katarina, and we hope to welcome you back to Croatia in the future!
- fine but the food could have been better with healthier choices
- Anonymous, 05/10/2026 12:32, Travelled with Friend/s
Gorgeous boat, however there must be a better system for the toilets. They constantly smelt even when we arrived. A pair of tongs in the kitchen would be helpful. The head sail had not been checked and was requiring fixing by our crew. Other than that the Adriatic Sea was beautiful.
- Anonymous, 01/10/2026 11:44, Travelled with Friend/s
Thank you for sharing your review 3 star following your bareboat Yacht Charter aboard the catamaran Skyfall. We’re pleased you enjoyed the beautiful Adriatic and the catamaran overall. We’re sorry to hear about the issues with the toilets and headsail and have shared these comments, along with your suggestion regarding the kitchen equipment, with our team for review. Thank you again for your valuable feedback.
Croatia was beautiful. Adriatic wonderful to swim in. The week’s scheduling was very regimented. The ports we visited had very strict docking times to enter. Caused us to have some awkward pauses or short swims. Wish our guides had taken time on land ion each to show us around a bit. They made lots of suggestions on what’s app .. but that seemed cold. We could have biked more. Last bike was cut very short because guides did not know roadways closed for clearing and cleaning. They should have found an alternative route. Food was fabulous on board. Crew was very professional and helpful. Ship was much more elegant and updated than I expected. Optional farm lunch tour was dissspointing. No interaction with the farm family .. no tour of farm. Just here’s your food. Heard wine tasting was also very disappointing. Don’t offer and push these options if they are not top notch.. . overall this was ok experience. In Croatia. You can do better.. it was Very touristy . . Make more personal..
- M, 28/09/2026 10:03, Travelled with Friend/s
Thank you for your 3 star review. We’re delighted you enjoyed beautiful Croatia, swimming in the Adriatic, the fabulous food onboard, and particularly the professionalism of our crew and quality of the ship. We appreciate your comments regarding the scheduling and would have liked the overall experience to have felt more personal. Port timings and local conditions can sometimes impact the planned cycling and daily schedule, but we understand the disappointment when this results in shorter activities. Your feedback regarding the guidance ashore and optional excursions is also valuable, as we want these experiences to genuinely enhance our guests’ time in Croatia. Thank you for sharing your experience and we hope to have you onboard again in the near future.
The crew and guides for sale Croatia were fantastic. Cal and Sasha, our bike guides, were helpful and fun. The biking was the highlight of the trip. The bikes were high quality. the captain clearly had the safety of the passengers as his top priority. In contrast, simple conveniences were not available. The bathrooms did not contain soap in the shower. Clean towels were only provided once during the week. And storage space and electrical sockets were sparse in the cabin. Also bike bags for carrying personal items like rain jackets… we’re not provided. For the final 24 hours - hot water was not available on the boat. Many extra fees were required during the tour eg bikes through a national forest required additional euros. The food on the boat was average - most of the meats were overcoooked.
- Anonymous, 25/09/2026 09:18, Travelled with Friend/s
Holiday was fantastic. The crew was absolutely 5 star and so amazing as well as our guides. Special shout out to Borna, Andrej, and Jelena! They are stellar. Biking through the islands was trip-of-a-lifetime incredible with amazing vistas and exposure to culture we could not have experienced otherwise. The only disappointment was we paid for a premium ship and due to some issue with our ship Sail Croatia had to contract a smaller ship with less comforts and it was too small for the number of passengers.
- Shari, 25/09/2026 06:41, Travelled with Friend/s
Thank you for your feedback, and we’re pleased to hear that everything else about your experience was positive. Due to a last-minute operational change, the vessel originally allocated to your departure did need to be changed, and we apologise for any disappointment or confusion this caused. However, your booking was for our Premier ship category, and the replacement vessel was also a Premier ship, meaning there was no downgrade in the category booked. Thank you again for travelling with us and for your understanding regarding the last-minute vessel change.
The staff, food, and itinerary were wonderful, and Croatia is a beautiful country. We were, however highly disappointed by the size and quality of the lower cabin. We are a couple in our 60’s and we were shocked to be assigned the smallest of rooms with a bunk bed. Nowhere online were photos of this room available or advertised. If we had known the room would be so small, musty smelling, and damp we never would have booked a lower cabin. In fact, we were the first of 22 friends to book and this was the room assigned to us!! We were also quite frustrated by not being told the name of our ship until two days before boarding. It felt like bait and switch being assigned the Mali Luka when it didn’t look anything like the ships advertised on the Sail Croatia website. We absolutely feel that the size and condition of the cabin did not warrant the price we paid, Customers should know exactly what they are paying for!
- Lynn, 24/09/2026 22:48, Travelled with Friend/s
Thank you for taking the time to share your feedback. We’re delighted to hear that you found the staff, food and itinerary wonderful and that you enjoyed beautiful Croatia. We are sorry that your cabin did not meet your expectations; however, we would like to clarify that your booking was for our Premier ship category, and Mali Luka is a Premier ship within this category. Our Premier ships offer a comfortable style of small-ship cruising rather than a luxury experience, and bookings are made by ship category rather than a specific vessel. This is why the individual ship is confirmed closer to departure. We also outline in our FAQs prior to booking that cabins across our Premier ship fleet vary in size and configuration and may feature twin beds, a double bed or a bunk-bed style arrangement. While we always endeavour to accommodate guest preferences, a particular cabin layout cannot be guaranteed within this category. For guests looking for a higher standard of accommodation and amenities, or who would prefer to select their specific ship and cabin type when booking, we also offer our Luxury Cycle product. We appreciate your feedback and are pleased that, despite your disappointment with the cabin, the staff, food and itinerary were highlights of your experience.
Generally we had a very good time but the food & behaviour of some of the crew detracted from the overall effect. From a positive point of view both of the tour leaders, Tasi & Toni, were excellent. They worked hard to produce a great experience, were both welcoming & knowledgeable. Each hike was fun, with lots of sights & information. For the price of the trip the food was not up to standard. Breakfasts were good but both lunches & dinners were poor, mostly constituted by overcooked meat, sauce & tinned vegetables. It could and should have been much better. The crew were generally OK, but one in particular shouted at the passengers a number of times in an unnecessary manner. A briefing at the beginning of the cruise as to what areas on the deck to avoid would have helped here too. The first swim off the back of the boat was fantastic & should have been repeated rather than staying at the dock & having to search out local beaches. Other passengers were also great fun & company
- Steve, 16/09/2026 15:14, Travelled with Friend/s
5 stars for the flexibility of the tour (great balance of bike, swimming, city walks and sailing time). Low-quality ship with humongous humidity in cabins. For was just ordinary, with little flavour and no variety. Wine policy (buying entire bottles instead of wine by the glass) is ridiculous. Alcool prices are exorbitant on the ship. Example: house is sells 45 euros for 750ml. Tommy sells same brand for 7,95 euro… Despite poor quality of the ship and meal offering, I had a great vacation!
- Liza, 16/09/2026 14:28, Travelled with Friend/s
Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great vacation and particularly appreciate your 5-star rating for the flexibility of the tour, including the balance of cycling, swimming, exploring and sailing. We’re sorry that some aspects of the ship did not meet your expectations. You travelled on our Premier ship category, which is designed to provide a more comfortable small-ship experience, rather than a luxury product. For guests looking for a higher standard of ship, amenities and overall comfort, we also offer our Luxury Cycle product. We also appreciate your comments regarding the meals and onboard drinks offering and pricing, which we will share with the relevant team for review. Thank you again for travelling with us. We’re pleased that, despite these areas of feedback, you ultimately had a great holiday and enjoyed the overall Cycle Croatia experience.
Average at best. The food was well below average and we could not dock at a port until the afternoon. If you like sitting on a ship with nothing to do but play on your phone and take a swim off the back, then it’s perfect. Otherwise do something else.
- Anonymous, 15/09/2026 12:09, Travelled with Friend/s
Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of the experience, particularly the food, did not meet your expectations. We would, however, like to clarify that the schedule you experienced reflects the way our small-ship cruises are designed to operate. Ships generally depart in the morning, with time spent cruising and enjoying swim stops along the route, before arriving at the next destination in the early afternoon. The ship then remains in port overnight, giving guests the afternoon and evening to explore the town, enjoy activities and have dinner ashore at their own pace. We appreciate that this style of cruising may not suit everyone, but for many guests the combination of cruising, swim stops and extended time ashore is an important part of the experience. Thank you again for travelling with us and for sharing your feedback.
We booked this sailing trip for the first week of September, paying £779, and overall I’d say it was a good trip for the price — but there are definitely some things I wish I’d known before booking. Arrival & accommodation We arrived and were greeted by a lovely host who showed us to our rooms below deck. This is probably the biggest thing I would flag for anyone booking. The rooms are very small, and the pictures online don’t really give you an idea of just how small they are. We were sharing a room with bunk beds, and there was no overhead space, so you couldn’t actually sit upright in the bed. We had read online that there was space underneath the beds for luggage, so we travelled with a suitcase expecting it to fit underneath. Unfortunately, there wasn’t enough space. I spoke to the staff and initially felt that it was a bit of a “this is what it is” situation, but our tour host was very accommodating and offered us another room to use for our luggage. We were extremely grateful for this. In the end, I actually just stayed in the other room, which made more sense, and this wasn’t a problem. The rooms are also very dated and could definitely do with some TLC. The beds weren’t particularly comfortable either, and I wouldn’t describe the accommodation as luxurious in any way. That said, we managed and spent very little time in the room because we were out enjoying the destinations. Another issue was towels. The packing list we received said towels would be provided and that we didn’t need to bring our own. Once onboard, we discovered that standard ships apparently don’t provide them, according to the website. This was conflicting information and obviously too late to resolve once we were already there. Again, the host was very accommodating and provided us with bath towels, which we really appreciated. The sailing & destinations After lunch and the initial briefing, we headed off to explore our first destination. The recommendations from the host about where to go, what to see and where to eat were really helpful. The actual sailing experience was fantastic. The swim stops were a real highlight, and stopping at different places gave us plenty of opportunities to explore and experience as much as possible. We had enough time in each destination to do our own thing, which we really enjoyed. One thing to be aware of is that the engine is noisy. On our first morning, it woke me at around 6am. I went looking for a coffee, only to discover that coffee wasn’t available until breakfast at 8:30am. Again, the staff were very kind and made me one, but it’s worth knowing if you’re an early riser! We didn’t take part in the group dinners or organised activities because we preferred to explore independently and partying wasn’t really our priority. This wasn’t an issue at all. The host was very accommodating and happy to give us recommendations and information about each destination. One of the original stops was changed because of personal circumstances affecting the captain. The replacement destination was lovely, but it’s worth knowing that the itinerary isn’t necessarily set in stone, so don’t get too attached to the places shown when booking. Food The food was another positive. I wouldn’t say the food we received looked quite like the pictures on the website, but it was still really enjoyable and delicious. Breakfast had a good variety — cereals, yoghurt, fruit, meats, cheeses and eggs prepared differently each day. Lunch was three courses and could include things like crisps and dips, wraps, a really tasty carbonara, followed by cake, ice cream or another baked dessert. There was plenty of choice and we were never left hungry. The staff The staff were lovely throughout the trip — friendly, chatty, helpful and very accommodating. Nothing seemed too much trouble when we had questions or needed something. Our particular trip was relatively quiet, with around 15 people onboard, and we were told previous trips had been much livelier. Personally, I think we were lucky with the smaller group. The boat can apparently sleep up to 32 people, but I honestly can’t imagine 32 people being particularly comfortable in the available space. With 15, it felt like enough. The tipping experience The one thing that really left a sour taste for me was the tipping at the end of the trip. We were reminded several times throughout the holiday about tipping, including through the WhatsApp group, and were told that envelopes would be available for tips for the tour guide and boat staff. The suggested amounts were also mentioned. The day before leaving, we had to settle our bar bill between 2–3pm, as well as pay the €40 tax that had to be added. When I went into the dining area to pay, there were two very visible tip boxes showing how much money was being put into them. While I was paying my bar bill, the lady then pointed out the tip boxes and asked about the tips directly. For me, this felt quite pressured and awkward, particularly with several members of staff also in the dining room at the time. I completely understand that tipping is an important part of the industry and that staff work hard, but having it repeatedly mentioned throughout the trip and then being asked directly, with the tip boxes in front of you, made me feel uncomfortable. I came away feeling a little disappointed that this was how the trip ended. I would much rather have felt that tipping was completely voluntary and left to the individual’s discretion without the repeated reminders and direct approach. Overall Giving this trip a star rating is actually quite difficult because the different parts of the experience vary so much. The boat itself would be around 3/5 — it is very dated, the cabins are extremely small and it definitely needs some renovation. The staff were 4/5 — genuinely lovely, helpful and accommodating. The food was 4/5 — good variety and enjoyable meals. But the destinations and sailing experience were the real reason this trip was worth it. Being able to sail between different places, swim in beautiful spots and have plenty of time to explore made the holiday. For £779 in the first week of September, I think overall we got good value for money. You definitely get what you pay for, though, and I would recommend going into it knowing that this is not a luxury sailing experience. The boat is basic and dated, the cabins are tiny, and there are a few things where the information provided before booking could be clearer. If you’re looking for a more affordable sailing adventure, are happy to compromise on accommodation and want to prioritise seeing different places, then I think it’s a great option. Just go prepared for the small cabins, bring your expectations down regarding the boat, and enjoy the destinations — because that’s where this trip really shines.
- Anonymous, 11/09/2026 09:59, Travelled with Friend/s
Thank you for taking the time to share such detailed feedback. We’re delighted to hear how much you enjoyed the sailing experience and destinations, and particularly appreciate your 4 star ratings for both our staff and the food onboard. We also appreciate your 3 star rating and feedback regarding the ship itself. As you mentioned, this is not a luxury sailing experience; your booking was on one of our Standard category ships, which is the most budget-friendly option within our Navigator cruises and offers more basic accommodation and amenities. Showering towels are not included within this category, as outlined in our Pre-Departure Information. For guests looking for a higher level of comfort, we offer ship categories with higher-quality amenities and additional inclusions, at a higher price point - such as the Ensuite and Premier ships. We’re pleased that overall you felt the trip represented good value for money and that the destinations and sailing experience were the real highlights of your week. Thank you again for travelling with us!
Hi, just wanted to say that whilst the holiday destinations were excellent and the boat and crew generally upto the job, the food on board was way below the standard I would expect for a trip of this nature. This was a generally held opinion of the guests onboard to the extent that it spoilt an otherwise agreeable experience. Thanks.
- Grayham, 09/09/2026 08:27, Travelled with Friend/s
Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the destinations visited and that you were generally happy with the ship and crew throughout your trip. We are, however, sorry to hear that the food onboard did not meet your expectations and that this impacted your experience. The onboard food was reviewed, and we have since received some excellent feedback from guests travelling aboard Esperanza, particularly regarding the food, which we have been pleased to see. Thank you again for travelling with us and for taking the time to share your experience.
The cleanliness and aircon on the boat was a big let down but my experience was single handedly saved by our guide Simon who made the trip unforgettable.
- Anonymous, 02/09/2026 15:17, Travelled Solo
Thank you for sharing your review! We’re so pleased to hear that Simon was able to make such a lasting impression and help make your trip unforgettable - we’ll be sure to pass your wonderful comments on to him. We’re sorry to hear the cleanliness onboard didn’t meet your expectations. While air-conditioning is not an advertised inclusion on our Standard ships and is instead a feature of our Premier ship category, we appreciate your feedback, particularly as this vessel happened to have air-conditioning available onboard. We’ll certainly take your comments on board and pass them on to the crew and relevant team. Thank you again for your feedback, and we hope to welcome you back for another adventure with us in the future!
Average The biat was not like advertised and had many issues My too bunk was not working so we had to share a double bed, the bathroom had lots of plumbing issues including smell coming from taps and brown water leaks in bedrooms. We didnt even get to go to hvar wich was one of the main stops and instead didnt dock and anchored in the ocean for the whole day and no one was allowed to get off and no solution was made.
- Anonymous, 22/07/2026 10:24, Travelled with Friend/s
Thank you for taking the time to review us and share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our internal reports, we were unable to find any record of concerns regarding a leak or any plumbing issues in your cabin. As outlined in our pre-departure information, we have a clear onboard reporting process to ensure that any issues can be addressed as quickly as possible. Unfortunately, as these concerns were not reported to your Onboard Representative during the trip, our team was not given the opportunity to investigate or resolve them while you were onboard. Our Captains work hard to provide the best possible experience based on weather and port conditions and at times, the itinerary and port locations may need to change during the week as advertised. Upon checking with our Operations team, we were pleased that even though due to port availability you were docked in Stari Grad, a bus transfer to Hvar Town was organised giving everyone free time to explore Hvar Town. We do appreciate you taking the time to provide your feedback, as it helps us continue to review and improve our services.
Varying (hour by hour) ship schedule made it difficult to fully plan/enjoy. Schedule was blamed on docking constraints which were not immediately apparent unless line was saving on fees. Lack of opportunities to swim off ship was also disappointing. Coffee/tea should’ve been available free during all waking hours. More pillows desperately needed. Staff was appropriate.
- Anonymous, 06/07/2026 08:31, Travelled with Friend/s
Thank you for taking the time to share your feedback. We're pleased to hear that you found our crew to be appropriate, and we appreciate your comments on the overall experience. As our vessels operate within busy working harbours, daily schedules can vary depending on port availability, harbour authority requirements, and operational considerations. While this can occasionally impact time in port or swimming opportunities, these decisions are made to ensure the smooth and safe operation of each cruise. We also appreciate your suggestions regarding the availability of complimentary tea and coffee, additional pillows, and swimming stops. Guest feedback such as yours is valuable, and we'll be sure to share your comments with the relevant teams as we continue to review and enhance our onboard experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you on board again in the future.
Not for those that want relaxation and quiet strolling mixed with biking. Not enough time to swim and stroll between biking or even during biking times. No fluff, that’s for sure.
- Anonymous, 29/06/2026 15:14, Travelled with Friend/s
The actual holiday was wonderful however the downside was overprice wine and beer with small portions and not very good wine Having to pay bar bill in cash was inconvenient and bad
- Dave Holden, 15/06/2026 14:17, Travelled with Friend/s
I enjoyed the cruise itinerary and the ship was very nice. Unfortunately other cruise attendees were obnoxious and inconsiderate. the ship staff seemed to favor the needs of these individuals, making the overall experience unpleasant at times. I chose an Elegance cruise expecting a different environment. Even other cruise ships were complaining about our “party ship”
- Anonymous, 02/06/2026 17:55, Travelled with Friend/s
I'm sorry I cannot give a 5 star review. The great things about the ship was the chef, the crew and the facilities. All great - clean, organized, well run. My disappointment was in the lack of excursions on the islands between Dubrovnik and Split. I thought that we should have some kind of introduction to each island and short walking tour each time we docked. Everyday was a swim day and because the water was too cold to swim I had hoped that an adjustment would be made to the schedule for an alternate activity. Perhaps dock earlier to give us some time off the boat. There was too much sitting around time. From breakfast, through lunch there was nothing to do if you did not swim (& no one did). We did not disembark til 2 pm. Our tour dir. did her job perfunctorily and made arrangements as requested, She was not as visible or involved with our group. Although she said she has been doing this for 4 years she came off as unsure and inexperienced.
- Anonymous, 13/05/2026 17:48, Travelled with Friend/s
It was a great week, great people and lots of fun! Many additional costs in the week for excursions, dinners etc that makes the trip cost a lot more than you realise. The trip leader was great but sometimes felt a little salesy and not genuinely caring. He offhanded a lot of organisation to participants who had to initiate activities to bring people together. Sometimes noone knew what was going on because plans weren't communicated. Would have liked more collabs with other boats at parties; the crowd was mainly our boat and other people at the club were a bit odd, especially some older Croatian men. At the Cave Club, people were getting preyed on and this club already had a known reputation for dodgy stuff, but noone informed us until it happened. Food was quite good. Each island had much to offer and explore, and the people on the boat were a lot of fun. Overall, a solid week and a unique experience - daily swims, lots of laughs, making friends - but may not do again in hindsight.
- Anonymous, 01/10/2025 12:02, Travelled Solo
Thank you for taking the time to review your cruise with us! We are delighted to hear you had a great week on board and enjoyed the daily swim stops, food and socialising with new people, whilst exploring the islands together. It is very important to us to set the right expectations for our guests, so we do list additional costs on both our website and the Pre-Departure Information that is emailed to our guests one week prior to your cruise. Regarding your comment re the clubs, we do completely agree with you and as with any nightclub in any country, it is very important to remain vigilant and the more awareness guests have, the better. We appreciate you as a valued guest of ours and appreciate your feedback, thank you for this and for a fantastic week in Croatia.
36F and definitely felt too old for the Navigator Cruise (everyone else was 30 or less which I think is the correct age to enjoy the experience). I also felt the cabins were very basic - again I'm probably too old, but it was more basic than the backpacker cruise I'd taken in Australia the previous year and due to the marketing I was expecting something a little more comfortable so it felt like a let down. It was also dissapointing to only be given Instant Coffee at breakfast. It would have also been nice to have information regarding the expected amount of the tips given prior to booking given they were >10% of the cost of the tour. On the upside, the Tour Manager was amazing and went out of his way to make sure I had a good trip. The crew was super kind and the ship was always clean. I'd give the Tour Manager and Crew 6/5 if I could! I wouldn't hesitate to recommend the trip to someone younger but for me personally, the experience was just OK.
- Anonymous, 12/09/2025 05:26, Travelled Solo
Hi there, thank you for your review. We’re really pleased to hear that you found the Tour Manager and crew exceptional, and that the ship was always clean and well cared for – we’ll be sure to pass your kind words on. As per our website, Navigator Cruises are our most popular party cruises for independent, like-minded travellers between the ages of 18 and 39. The product is available on 3 types of ships - Premier, Ensuite and Standard. I can see you were accommodated in one of our Standard cabins. Standard ships are a great option if you want excellent value for money and don't mind compact cabins or shared showers and toilets. For a more varied age demographic and a wider range of experiences, we would suggest our Explorer Cruise, which typically appeals to those aged 20's - 60's, however is open to all ages over 15+ and offers a variety of ship types to suit different budgets and comfort preferences - all Explorer ships include ensuite and air-conditioning. Tipping is always optional, with guidance provided in your pre-departure document, as we aim to be fully transparent about costs. Despite your personal disappointment, we’re pleased to hear you would still recommend the trip and hope to welcome you on one of cruises in the future!
- Anonymous, 05/08/2025 02:31, Travelled with Friend/s
Make travel from boat to club/port/city centre etc included in the overall fair, or inform customer of these costs, pre-departure. Give a selection of restaurants for the customers to vote on to eat together. The restaurants chosen for use were very expensive were there were cheaper options available. Have the BBQ dinner included in the price paid for the week, not as an additional expense.
- Ethan, 23/07/2025 15:25, Travelled with Friend/s
Dear Ethan, Thank you for taking the time to review your cruise with us this summer - we are so pleased to have you on board! Yes, your onboard Representative will certainly make recommendations on where to eat your evening meals. Guests are given the freedom to dine at the suggested locations or choose somewhere else if they prefer. Additional costs are detailed in the Pre-Departure Information sent to guests one week prior to departure. It is important to us that we set the right expectations for travellers, ensuring they can budget appropriately. Please rest assured that guest feedback is very important to us, and the suggestion on the BBQ will be passed on to the relevant teams so that we can make improvements where necessary. Thank you for a fantastic week in Croaita!
Actual boat was a lot of fun but ended up with a 50 euro fine on the way out of Croatia because my stay on the boat wasn’t declared in the different places
- Riana Coshott, 08/07/2025 08:50, Travelled Solo
Thank you very much for your 3 star review! It is wonderful to hear you had fun onboard one of our cruises. Upon checking with our Operations Team, we learnt that indeed there was a technical issue onboard and the registration sadly didn't go through. We do truly apologise for the inconvenience and we have promptly arranged the refund for the cost of the fine. We do appreciate your understanding and hope to have the opportunity to welcome you again.
While the crew onboard the Tuna boat were fantastic and did everything they could to make us feel welcome, I was quite disappointed with the overall experience—especially considering the price paid. The boat itself was very underwhelming and didn’t match the standard shown in promotional material or the experiences shared by friends who attended previous years. Their boats were far nicer, with better amenities and meals included. In contrast, we were asked to pay €30 for a BBQ dinner and made to feel bad for opting out. Room arrangements were also poorly communicated. We were told one friend would be in a separate room, which was fine, but only found out the day before that she’d be on a completely different level of the boat—far from us. To make things worse, the route was changed without explanation, and one night we even docked out at sea. This significantly impacted the overall enjoyment of the trip. Given the cost and the inconsistencies, I unfortunately wouldn’t recommend to frie
- Kaitlen , 02/07/2025 06:42, Travelled with Friend/s
Thank you for taking the time to review us and for sharing your experience with us! We truly appreciate your feedback. We're so pleased to hear that the crew made you feel welcome and went above and beyond throughout your trip. They work hard to create a positive atmosphere onboard, and your kind words will mean a lot to them. We’re sorry to hear that the overall experience fell short of your expectations. You were accommodated onboard one of our Ensuite ships, which offer comfortable accommodation with private ensuite facilities as advertised. We do offer higher category ships operating on our Navigator cruises such as Premier ships for guests seeking upgraded facilities, however these are accordingly priced at a higher point. On some of the ships the Above Deck cabins are located on 2 levels, i.e. on the main deck and on a top deck. We highlight this information on our website under FAQ's titled ""What is the difference between Above Deck and Lower Deck cabins?. We do understand how disappointing it can be when friends are accommodated on separate levels and we are sad it wasn't possible to accommodate you on the same level in this instance. In terms of any itinerary changes and overnight mooring, our Captains work hard to provide the best possible experience based on weather and port conditions. In light of this, the itinerary and port locations may need to change during the week. We present this information clearly on our website and our Booking Terms so our travellers are well informed prior to travel. We are grateful you travelled with us and have taken the time to share your thoughts. While we are disappointed that you wouldn't recommend us, however we hope you will come visit with us again at another opportunity!
1) Smaller group! With that many riders (32) the faster riders, some of whom would have ridden even faster if allowed, spent way too much time waiting for the slower riders. This was the case on the uphills, the downhills, and the level rides. People ride at different speeds, regardless of terrain or type of bike. 2) Longer, full-day rides. One day was only 10 km, which is ridiculous.
- Anonymous, 27/05/2025 05:58, Travelled with Friend/s
Thank you for taking the time to provide us with your review and share your feedback following your recent Cycle Cruise with us. We're always grateful to hear from our guests, as it helps us continuously improve the experience we offer. We're sorry to hear that the group size and varying riding speeds impacted your enjoyment. Our Cycle Cruises are designed as guided group experiences, and as such, we aim to accommodate a wide range of cycling abilities. To manage this, each ride is led by two experienced guides—one at the front and one at the back—ensuring no one is left behind and that the group remains safe and supported throughout the journey. We appreciate your comments regarding the distance of some rides. Please note that all daily itineraries, including ride durations and distances, are made available in advance of booking. This allows guests to choose the trip that best matches their expectations and ability. Some days do feature shorter rides for safety, logistical, or scenic reasons, and all routes are carefully risk assessed to suit the group setting. While we understand that some guests may prefer longer or more individually tailored rides, our Cycle Cruises are intentionally designed as shared adventures—focused on group camaraderie, support, and exploration at a pace suitable for a diverse range of participants. That said, we do value your input and will take your feedback into consideration as we continue to refine our itineraries and offerings. We thank you again and we hope to welcome you again in the future on another journey!
The ship was in great shape and the Captain very skilled. the crew worked hard to make our week a fun/safe time and they succeeded. However, meals are a big part of our annual boat and bike trips. Here they failed. The meals were far too heave generally and the BBQ night was substandard with much meat and few veggies...and they were buried under all that meat. The meal was awful. Equally as bad was the captains dinner of steak that was unchewable...oh, the coffee was worse than any I had in the Navy and I didnt thimk that woukd ever be possible...undrinkable sludge..this boat & bike towr tour 7th as a group. It was the also the first to not put out a nice happy hour food spread...only pretzels and biscuits. All in all, I won't recommend this trip .
- Dennis, 21/05/2025 13:13, Travelled with Friend/s
Thank you for taking the time to review us! We’re delighted to hear that you found our Captain very skilled, our crew hardworking, and the ship in a great condition. It’s always rewarding to know our team contributed to a safe and enjoyable experience. We're truly sorry to learn that the food during the Captain's dinner and BBQ did not meet your expectations. We understand how important meals are in shaping the overall travel experience. Your comments regarding the menu containing too much meat and poor quality of coffee are especially valuable, and we’ll be sharing them with our team as we work to refine and expand our offerings to better cater to a wider range of dietary preferences and expectations. While we regret that your experience didn't leave you feeling confident to recommend us based on the meals provided, we appreciate your honesty. Feedback like yours plays a crucial role in helping us to improve, and we hope to have the opportunity to welcome you back in the future with enhancements that reflect your input.
Firstly I would like to point out I have absolutely no issues with the staff whatsoever - they each deserve 5 stars as they were all so welcoming and helpful throughout the trip. Special mention for Marin, the best host we could have asked for arranged some great nights and made sure everyone was included. My main issue was that the week was poor value for money, the food was ok but I have to mention the BBQ night, 25 euro for what can only be described as a car crash. When I was offered it I was expecting a real bbq on the port but no - the meats (poor quality I’ll add) were grilled in the usual kitchen not on any sort of bbq - genuinely left me feeling ripped off. Drinks on the boat are extremely expensive for what they are, poor quality sprits other than real JD, and still charging full price. Excursions are overpriced we did the canyoning and it was not worth 75 euros at all. Any transfers to ports clubs or bars are always charged and EVERYTHING is cash only - disappointing.
- Anonymous, 30/09/2024 10:45, Travelled with Friend/s
Travelled with a group of 12. Overall a great experience,. Although, we all felt rushed when riding , I can appreciate that when on a boat there are things we don’t know that may cause the riding time to be rushed, like having to deal with weather and docking times. These things should be taken in to consideration when choosing routes and times of riding. More time for sightseeing and swimming would have made my experience a lot better. The crew and guides did an amazing job. Would definitely refer friends to Sail Croatia.
- Debbie, 30/09/2024 07:30, Travelled with Friend/s
We did a Sail Croatia hike trip. Sail Croatia knew ahead of time some of the people were unable to hike but were interested in the islands we were visiting to see the towns and the history. I would have expected that the coordinators would have given suggestions for things to do and historical information. If you weren't hiking you received limited attention.
- Greggory, 26/09/2024 03:02, Travelled with Friend/s
More info ahead of time about boarding place and process. Better communication about the agenda, activities etc. Maybe a "white board" with cycling distances, times, degree of difficulty, planned stops etc. Also, more info ahead for non cyclists and which stops we were having dinner on our own. Announcements were not made ahead of time and were difficult to hear with engines running. More time to explore port towns. Especially Brac....no time after the ride to see the port. Food and crew were fantastic. Trip was fantastic and the rides were great
- merci, 13/09/2024 10:25, Travelled with Friend/s
Sail Croatia needs a boat dedicated to solo only travellers. My experience was fun and thoroughly enjoyed it although it was somewhat difficult to socialize with others as they were glued to their friend until roughly day 5 where everyone started to branch out and really connect as a group.
- Anonymous, 11/09/2024 12:41, Travelled Solo
At the end of our trip we were told that they had to hire two extra boats as they had over booked on yacht’s. The boat we were provided with did not have glass doors at the entrance which meant that the aircon did not stay indoors where as in the other non hired boats the air would be trapped in. This meant that it was very hot at night which was very annoying as we had paid extra for the aircon. It was also tricky having the skipper sleep in the lounge room as we couldn’t use that space later for group activities where light was required. Upstairs, there was no light on the deck table on our boat unlike the other boats, so it made playing card games with the group tricky and harder to bond with the others in the group. As soon as we entered the boat there was this smell of sewerage that did not leave the boat the entire trip to the point that the skipper had to buy spray to cover the smell.
- Sarah, 28/08/2024 18:41, Travelled with Friend/s
Dear Sarah, Thank you for sharing your feedback on your recent Flotilla Tour with us. We’d like to confirm that the yachts used during your tour had been in operation throughout the season and were not added at the last minute. It is quite common in Croatia and across the sailing industry for skippers to sleep in the salon area on these types of yacht tours. We also appreciate your suggestions regarding the air conditioning and the need for additional lighting in the cockpit area. Your feedback is invaluable as we continually seek to improve our guests' experience. Thank you once again, and we hope to welcome you aboard for another memorable trip in the future. Kind regards,
It really depends on the group & crew that makes the trip. The bartender on the boat wasn't the most pleasant and the chef was horrible. I knew going on the boat that the food was not going to be the best but it was horrible. Also, I didn't like how we didn't have to much free time and the swim spots were okay, nothing great either. Overall, the trip was okay.
- Jessica, 09/08/2024 14:15, Travelled Solo
Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!
Sail Croatia really let me down with my experience by not mixing the people on our boat. Out of 30 people there were 29 women (13 of which were one big group that were not very interested in socialising outside of their group) the one male was a partner of the only couple on the boat. I believe variety in people would have most definitely improved everyone's experience. While our tour manager was absolutely lovely and kind I was disappointed with their lack of knowledge of Croatia in general. Unfortunately their inexperience showed when they struggled to comand respect and order when addressing the group. This showed when organising activities or even getting people excited meet up to learn about our beautiful scenic stops. The crew onboard were so lovely and accommodating. The food was great. After stopping at a few ports and seeing the variety in types of Sail Croatia Boats I was also disappointed that when booking I was not given options to upgrade to a boat with better facilities.
- Caris, 03/08/2024 08:31, Travelled Solo
Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,
I would’ve liked more opportunity on land to explore the islands, especially when we were docked at a port that was not in the town. Or the opportunity to get a water taxi in to explore i.e. Stari Grad.
- Anonymous, 05/07/2024 01:00, Travelled with Friend/s
Thank you for taking the time to review your recent Sail Croatia Navigator cruise. We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We understand that having more opportunities to explore the beautiful islands is important to you. Our team is always striving to enhance our itineraries, ensuring that our guests have ample time to discover the unique charm and beauty of each destination. We value your input and hope to welcome you back on board soon. Your insights help us to create unforgettable experiences for all our guests. Thank you once again for your valuable feedback.
Overall we thoroughly enjoyed ourselves sailing through the open water and swimming in the most beautiful spots. The boat was charming and the cabins (and en-suite) were clean and spacious enough. We went on numerous excursions (top 3 - canyoning, wine tasting and bike ride) but thought most were overpriced (€20-80) and could have gotten cheaper local deals. Additionally, there were a number of unexpected and unavoidable transfers, taxis/buses to pay for (€6-10 each). Meals on board were tasty, except if you were vegetarian (don’t expect any variety). The crew was polite, yet did not engage with us. The owner, Marjan warmly welcomed us on his ship, made the best pina-coladas & was a sniper at beer pong. Our rep Luiis was the friendliest and funniest guide who made sure we enjoyed ourselves every step of the way. He excels at relating to people and trying to meet guest expectations. Would sail with Marijan and Luiis again, but not convinced of the benefit of the Sail Croatia brand.
- Michaela, 19/06/2024 17:04, Travelled with Friend/s
Hi Michael,a, thank you for your detailed feedback and for sharing your positive experiences on our trip. We're delighted that you enjoyed sailing around the Adriatic, swimming, the excursions, and the hospitality of Marjan and Luiis. Our Navigator cruises are aimed at those aged 18-39 years, so there will be travellers onboard within this age range. We aim to ensure a good mix on all our ships, athough it depends on who has booked any given date, taking into consideration solo travellers, genders, groups, and couples. Details about excursions are found on our website and the inclusions and further information are provided in our pre-departure materials. Our Sales Team is always available to answer any questions you may have to help with budgeting purposes. We thank you for your comments and we hope that you were able to enjoy your time overall.
A number of the excursions were cancelled and there was no replacements or suggestions to do. This was very disappointing as we specifically booked the trip for the excursions. The limited excursions that were offered were very disappointing.
- Kate, 17/06/2024 11:26, Travelled with Friend/s
Hi Kate, Thank you for sharing your feedback with us and for providing 5-star ratings for the crew and boat in general, it is appreciated. The excursions offered are through 3rd party providers and changes can occur at any time. We understand that excursions are a significant part of the experience, and we regret any inconvenience caused by their cancellation. It's great to see from your feedback you were able to enjoy other aspects of the cruise.
I had friends who previously did sail Croatia and told me about all these amazing parties and events . When I got on board and asked my host about these she informed me that the Cave Party in Makasaka wasn’t open and wouldn’t be happening (this was one of the reasons I booked with this company) there was no communication from the company prior to our trip to inform us of this. Even though they knew it wasn’t open as it was start of season. There also was no theme night on board the ship which we were under the impression there would be since it is quite commonly posted on social media amongst participants. We didn’t know anything that was happening until the day of which was stressful and made taking money out become a daily task. I do not like the fact that everything had to be in cash and there was all these extra hidden charges on excursions that were not explained before we left! Overall pretty disappointed in the sail Croatia company. Enjoyed my time but wasn’t as much fun.
- Chloe, 13/06/2024 08:15, Travelled with Friend/s
Hi Chloe, Thank you for taking the time to share your feedback and we appreciate your 5-star rating for the Rep, Boat in General, Meals served and Crew. We are pleased to hear you enjoyed your time on the cruise. We are disheartened to hear of your disappointment regarding the Cave Party and theme night. As the themed parties are through external providers, we do not have control over their operating times or schedules as these can change at any time. We understand that dealing with daily cash requirements can be frustrating, and we will strive to provide clear communication and transparency in these areas by highlighting additional costs on our website and in our pre-departure information.Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for future travelers. We appreciate your understanding and are glad to hear that you still enjoyed your time despite any issues experienced.
Great group of people and some awesome experiences. Not all of them were running as it wasn't peak season and we weren't notified about this until the day of. In a whole it was a good time but communication could have been improved
- Victoria, 04/06/2024 09:12, Travelled with Friend/s
Rooms could be updated with fresh paint and new beds. Bedding and towels need replacing. The bike tour guide should have more small bike tools that riders could use to adjust to their own bike to suit size rather than waiting for guide to do. I felt lunch was too big as it was dinner style. most people preferred lighter food for lunch.
- Shirley, 27/09/2023 19:30, Travelled with Friend/s
Hi Shirley! Thank you for your 3-star review. It's great to see from the feedback you provided, that you enjoyed other aspects of the cruise and would recommend us, that's wonderful, thank you! There is a mid-weekly cleaning service where towels and bedding are changed, and rubbish is removed. If guests are in need of further towels, these can be provided upon request. Prior to your cruise, we request height details and each bicycle is adjusted and tailored to match your height. In regards to the bike tools, our guides will have these available if needed and they can be requested for personal use. As for the meals, we understand that strenuous cycling each day requires proper nourishment, due to this we offer hearty 3-course lunches to fuel you for your cycling adventures. In saying this, we appreciate your comments and suggestions, and these will be shared with the relevant team for continual improvements.
Booked based on Explorer being best suited for couples, young professionals and 'young at heart' travellers. Didn’t expect at 44, to be the second youngest guest, with the majority being 70s. The boat was fine, the bedroom smelled a bit damp and there were broken fixtures in the bathroom. The crew were great, and very friendly. Disappointed the sundeck bar / bbq area wasn’t used. Also, the ‘€25 bbq’ which was cooked in the oven was a poor offering, and unsurprisingly didn’t go ahead. All in all, I had a great time, but had I have been much younger, would’ve been disappointed with so many older guests.
- Jonathon , 18/09/2023 09:23, Travelled with Friend/s
Hi Jonathon, Thank you for your feedback. It's great to know that the crew were friendly and welcoming, however we are disappointed to hear the ages onboard were misaligned with your expectations. Our Explorer cruises are designed to offer a diverse and inclusive experience for travelers of all ages over 15 years. Whilst we do attract a wide range of guests, including young professionals and the 'young at heart' travellers, age demographics can vary from one cruise to another. We aim to create a welcoming atmosphere for everyone, and we're glad to hear you had a great time onboard. We'll take note of your comments regarding room conditions and food offerings to further enhance our services, and we appreciate your feedback provided for the onboard meals, rating us 4-5 out of 5 stars, thank you. We hope you'll consider cruising with us again in the future.
I felt like it was almost expected of us to drink every single night, which led to many of us feeling sick and terrible by the end of the week and not actually enjoying the beautiful places we stopped at. I wish there were more non-drinking activities so we could’ve gotten to know everyone better. Sometimes it felt like you couldn’t participate unless you were drinking. Our boat was also definitely one of the cheapest models. If I had a little more detail about what exactly each boat entailed I probably would’ve booked the next level up. That being said, the crew was fantastic and our guide was great.
- Julia, 13/09/2023 07:21, Travelled Solo
Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.
The food at lunch should be lighter and healthier.; not pasta and risotto. Sandwiches, salads, roasted vegetables, wraps, would be better. We don’t need dessert. Coffee needs to be out during the morning for longer that one hour. Keep coffee out until 11:00 AM. Happy Hour from 6-7. Drinks at bar poor quality. Quality of cabin was not great. I wasn’t expecting much, but the handle was off my drawer in the bathroom & bed and pillow VERY uncomfortable. I DID enjoy my trip as there was more to enjoy than these things and had a great time. Thank you.
- Sarah, 11/09/2023 03:17, Travelled Solo
Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.
Had a good time on sail and enjoyed my time sailing through Croatia. Had a great group on board and an amazing sail crew on the boat. However, we got unlucky with wind and rain while sailing which limited swimming and excursions. Also got unlucky with a tour guide who showed little interest in making it a good time on the boat. He had no sense of fun and poor organisation and communication of daily activities. In my time travelling through Europe being on several short and long tours, he was the most disappointing tour guide I’ve ever had. Overall, I was very thankful to have a great group of other travellers on board who were keen to have fun and make best of an average situation.
- Courtney , 06/09/2023 11:01, Travelled with Friend/s
Hi Courtney, thank you for taking the time to share your experience with us. We are pleased to know you enjoyed your time in Croatia with your fellow travellers and amazing crew. The safety and well-being of our customers is important to us, and we understand that weather-related itinerary changes are made at times, which can result in limited swimming time - we do hope you were able to enjoy some of the amazing local beaches during the week. We are disheartened to read your comments regarding your Rep as we pride ourselves on having the best local and experienced Reps that provide helpful information and recommendations to enhance your journey, and we are pleased your rep was rated 4.4 out of 5 stars for your week. We thank you for all your comments and we hope that you will consider giving us another opportunity to provide you with a more enjoyable cruise experience in the future.
Boat was fantastic Route and swim stops great Food was excessive at lunch time. Would have preferred a lite lunch with more fresh salads and sandwich type options. Breakfast were good, but coffee service could have been better. I got food poisoning from the captains dinner and missed a day of the trip. Staff made no apology or did not check on my health. That was disappointing and really didn’t end my trip well. I also think six nights would have been better and we should have finished when we arrived in Dubrovnik. Thanks
- Marisa, 05/09/2023 12:10, Travelled with Friend/s
Hi Marisa,Thank you for your review. It's great to hear you enjoyed the boat, route and swim stops. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Thank you for your comments on the breakfasts you enjoyed, and we appreciate your comments regarding the coffee. Our chefs and kitchen staff follow strict food hygiene and cleanliness protocols to ensure the safety and quality of the meals we serve on board. Upon checking our internal reports we can confirm that there have been no reported cases among our passengers or crew during the period of your cruise. From our reports I can see that our Waiter offered help, and our Rep checked in with you when you were feeling unwell and offered medical assistance however, we didn't receive a response. From the feedback you provided at the end of your cruise, we're pleased you enjoyed other aspects of the cruise and would recommend us to others. Thank you.
We felt the boat needed maintenance. The bathroom sink leaked and the shower sprayed water everywhere but on your body. Apart from that it was amazing. thank you
- Arlene, 05/09/2023 06:27, Travelled with Friend/s
Hi Arlene, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you had an amazing time on board, this is wonderful! I will be sure to pass your comments regarding maintenance on to the Operations Manager as I can see from our internal reporting system these were not raised whilst you were on board, so thank you for bringing this to our attention now so that the crew can fix these issues immediately. Many thanks for a fantastic week on board!
A great combination of fun and relaxation. Our vessel was captains by Danny who did an amazing job each day and made the trip that much better. The beautiful beach stops, hanging out with other boats, we’re my favourite. The things that require improvements to me are: Boat had no cooling - on :32 degree days and 26 degree nights there was no way to escape the heat. The boat needs a few upgrades, such as fans in rooms or an air conditioner , the speaker system wasn’t working properly. Then there was the few little things that made it disappointing, such as the sail only was put up once. The activities weren’t something we were made aware of until the last day.. €85 to go on a zip line.. and then all other activities like the punch party - just a cup of juice on the side of the road. The cave party - just a bar in a cave White and blue night - didn’t happen? Other than that, it was great and would recommend it to everyone :)
- Sean, 21/08/2023 03:26, Travelled with Friend/s
Hi there Sean, thank you for your review and for taking the time to provide your feedback on your Flotilla Tour with us this summer, it was a pleasure to have you join us. We are so happy to read you had a wonderful time and you would recommend the tour, this is fantastic! I will be sure to pass your kind words onto Danny. Feedback is important to us, so we do appreciate this from you and it will be passed onto the relevant teams. I believe some inclusions, like the Blue & White Party you may have read on the Navigator Cruise page as this is not an inclusion on the Flotilla Tour. Thanks again for a great week on board.
Loves the boat and the crew and our host, Ivanna, was amazing, however food overall, cabin service change over, and upfrontness about our cabin, specifically, could be much improved. Pleasantly surprised at breakfast as more options than we were expecting, however, lunch service was very hit or miss. More vegetables at each meal, ability to know what the meal was ahead of time, in order to decide if we wanted to partake, as well as more snack options available through swim stops. Advised to not bring food on board but ledt hungry with no options until port. Enjoyed captains dinner but wished it had been during a different port that had limited dining. Stari Grad had great options we wanted to enjoy but due to planned dinner, missed, while other ports, such as Pomena, had very limited options. As for cabin, size, privacy, ensuite bathroom, and bed were great, but dealt with such heavy fumes with no way to air out and then had terrible pipe issue that could be proactively managed.
- Britney, 14/08/2023 10:01, Travelled with Friend/s
Hi Britney, thank you for your review. We greatly appreciate your positive feedback about the boat, cabin, crew, and Ivanna, our wonderful host. We're glad to hear you enjoyed your daily breakfasts, and upon checking our internal records, I can see that the fumes issue was resolved promptly after following our resolution process - thank you for following this process. We are also pleased to acknowledge your valuable feedback on our food service, Captain's Dinner and cabin experience. Your suggestions about meal options, and snack availability are noted, and we'll consider these for future improvements. The location of the Captain's dinner can vary as there are a number of factors that contribute to the location however, you will always be updated by your Onboard Representative once the location is confirmed. Your insights are important to us, and we're committed to enhancing your overall experience. We hope to welcome you back aboard in the future, providing you with an even more enjoyable journey.
We though sail Croatia was good value for money but later found better boats for way cheaper. Disappointed in the service, cleanliness and food . Room floor was not washed once, luckily small and washed ourself. , The shower not cleaned once. Had to ask to change the linen, when we were informed that it will be changed on the Wednesday. It was eventually done on Thursday. Food quality of an old age home. Asked for double bed slept on two single beds. Later found that owner of ship children work on the boat. Thats maybe why! Stops on islands was however amazing and Boris / tour operator working for the boat was very helpful and assisting us with places to visit and Restaurants suggestions on the islands. The boat was way more expensive that a big cruise liner and does not justify the cost of this small boat travelling. When we got of the boat there was no farewell greeting by the staff or someone helping with the luggage. 😪😢.
- Pierre, 08/08/2023 15:47, Travelled with Friend/s
Hi Pierre, thank you so much for taking the time to review your cruise with us this summer in Croatia. I am quite disappointed to read your review, especially as I can see guests from your week on board provided both positive reviews and feedback of their experience. In saying this, we do appreciate you taking the time to provide us with your feedback and this will be passed on to our Operations Manager in Split, thank you for your points raised.
Im just curious where my $1700AUD actually went. I understand maintenance, docking, wages etc of the ship is probably more than I anticipate. But the rooms were tiny, no space for luggage. Food was atrocious, i didnt bother eating it half the time. It would Not have Been Hard to offer a shower towel, or spare linen. I slept in my own sweat, salt and dirt for 7 days. We also had to pay for all transfers (water taxi, buses etc) even when I saw they were affiliated with Sail Croatia. Don’t get me wrong, I had an amazing week that I will never forget - but it’s the other customers on the boat that have made the trip memorable, not the company Sail Croatia itself. If all 30 people on that boat paid $1700AUD, that is over $50,000 AUD, which you are making every week. And for what? We still had to tip all the staff on the boat After as well because they rely on Tips. Like I said, the people on this trip made it worth it, not the company. Thanks for a fun week, lots to be improved on though
- Erica, 07/08/2023 09:51, Travelled with Friend/s
Hi Erica, thank you for taking the time to review your cruise with us this summer. It is wonderful to read you had an amazing week on board and made some friends for life! I am quite disappointed to see some points did not live up to your expectations. Inclusions and any additional costs can be found on the Navigator cruise page, your pre-departure information and the FAQs section on the website to allow guests to budget ahead of time. You joined us on board a Standard ship which is our most budget-friendly option for a Navigator cruise and it is the cheapest price in the market. Our Standard ships offer shared bathroom facilities, so showering towels are not provided. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. Our higher category ships such as the Premier and VIP Navigator ships provide more space onboard, ensuite bathrooms and AC, so we highly recommend checking this prior to booking your cabin to avoid disappointment. Thank you again for joining is in Croatia Erica and we would love to welcome you on board again soon.
First I want to say the crew was amazing, very helpful and friendly. Also the food was epic. Unfortunately on my ship our rep left after 1 day and we were stranded, the new rep came on and bless her soul she was lovely but not suited to a party boat. The boat I was on as well had one big group of friends who didn't really want to mingle that much with everyone else or actually party much which was annoying. My roommate was also very sick and she got me sick, so I'm angry about that because it's ruined my trip. All the food places we went to were hella expensive and meh, also the clubs were over hyped and too expensive. The drinks on the boat were annoyingly over priced and so we just didn't want to pay those prices to drink a lot. I was recommended this by a friend but unfortunately I will be telling people not to waste their money especially if traveling solo. It was the worst part of my trip so far.
- Kirstie, 05/08/2023 11:40, Travelled Solo
Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.
The Yacht we chose was the cheapest available on the website. Common sense dictates that you are going to receive a lesser quality product. It was also a really hot week with temperatures constantly over 30 degrees. This was outside Sail Croatia's control. The issues were... #1 It is sold as a 7 night charter. Despite what we were told about possible early departure on day one we did not get off the dock until 6pm day one due to the boat not being ready. So day one does not exist. Then, you are expected back by 6pm on day 6 but you don't actually have to be off the boat by 8.30am day 7. In reality it is a 7 night 5 day charter. Disappointing. All charter boats should have bedroom fans. Sleep was impossible in the cabins as it was too hot at night.. 'We bought a fan at a marina. Various other things were disappointing but i only have 200 characters left. Nice people to deal with. Average product. Boat sold as 7 nights which leads you to believe at least 6 1/2 days, not 5 days as it was.
- Simon, 25/07/2023 06:14, Travelled with Friend/s
Hi Simon, thank you for taking the time to write your review and provide us with your feedback. We do understand it is very hot in Croatia during the summer, especially during your sail. To help with the summer heat and offer more comfort, we do have in our offer yachts equipped with air-conditioning for travellers who prefer this option. Sea Legend, your chosen yacht as advertised doesn't come with air-conditioning. Check in and check out times are readily available on our website under FAQ's. We advise that early check-in may sometimes become available on the day of check-in if the yacht doesn't need to have any repairs or require additional cleaning from the previous charter. Sadly, early check-in wasn't available on your week. Check-out is at 8:30am on the day of check-out so we ask guests to return the night before to prevent delays with the check-out. Rigorous safety checks, repairs and cleaning must be completed before the yacht is ready for the next guests. This information is clearly outlined in our Booking Terms which must be read and accepted prior to booking. We thank you again for your time, your feedback and for travelling with us.
The people and staff on boat made my experience one of the best weeks of my life the activity’s were so much fun and the islands and towns we went into were beautiful even the group dinners were amazing but the only let down was the rooms on boat I’m not sure if all rooms were like that but to even class it as a room was ridiculous me and my sister could barely walk into our room before hitting the bunk beds, the so called “on suite” we paid extra for was a shower head over the toilet, it was so gross, the pipe works in the bathroom smelt so bad we tried to create airflow by opening the door but then the aircon we paid 50 euro for would turn off as soon as the door opened we had no space to open our suit cases let alone go climb onto the top bunk. After talking to people on board learning what we paid for a room like that I’m so disappointed. this is sail Croatias fault for false advertising you show the big white boat with so much space but that’s not what we got
- Jade, 17/07/2023 07:46, Travelled with Friend/s
Thank you for sharing your feedback about your recent cruise experience. We appreciate your positive comments about the activities, destinations, and group dinners. It's also great to see from your feedback rating that your overall experience was 5-stars and that you would also recommend us to others. However, we are disheartened to read of your disappointment caused by the room you were assigned. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information on the amenities to ensure that our advertising accurately represents the accommodations provided. Your feedback is important to us so thank you for all your input.
The ship, crew, tour leader, food etc. was simply awesome. Can’t fault the destinations and sight seeing either. Absolutely stunning. However the booking system needs serious improvement. Large groups are placed on the boat which inherently makes it hard for solo guests to socialise as these groups are generally not as interested to meet new people. It makes solo guests feel awkward and like a ‘spare wheel’. It was clear our tour manager could see this occurring. It would be far better if solo guests or small groups be placed together, and Sail Croatia would have known these groups were on the ship with me. Pretty disappointed I wasn’t given the option to even downgrade vessel, if that meant I could be with more ‘like-minded’ travellers or guests. I’m going to find it difficult to recommend to others who are solo travelling as well….Coupled to this when placed in a room with a complete stranger, give each guest a key. If either guest wants to do different activities, makes things awk.
- Thomas , 17/07/2023 05:19, Travelled Solo
Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!
Ricardo our sail Croatia rep was an absolute legend and you never would have known it was his first week of he had not told us. I was on the tuna boat and in regards to the food, shocking. Staff were so concerned with making money from the bar but could not fork out the money to cook us proper edible food. I was sick almost everyday from the food. In regards to our skipper, never for his name, however he was one of the rudest men I have ever met. Did not appreciate his tone or attitude at all throughout the trip and I know a lot of the people on our boat felt the same. For someone who was being paid for his services he was extremely unwilling to help and spoke down on us. I hope that future people on this boat do not have to deal with the behaviour that we did from this man.
- Bronte , 13/07/2023 20:41, Travelled with Friend/s
Thank you for your review - we are pleased to hear your onboard Rep was legendary, especially as this was his first week. It's also great to see from feedback provided, you both enjoyed every other aspect of the cruise, rating them all 5 stars and would recommend us! We are however disappointed to read your comments about the food. Our chefs aim to provide a selection of meals using fresh, local produce. We understand that at times this is not to everyone's taste, so we will highlight this to the appropriate department and we thank you for bringing this to our attention. In regards to the Captain, I have been advised that the levels of service were no different this week than previously - we have taken your comments onboard and appreciate them. Thank you for choosing to travel with Sail Croatia.
Quite a few things. The boat was disappointing. It looked nothing like the pictures and when we met people from another navigator boat who paid the same price we found out their boat was as advertised where as ours was not. Our boat was the oldest and was falling apart, the day that it rained, water was leaking through lights. Very concerning. Drinks were more expensive than advertised We also missed out on half of the excursions due to unscheduled changes in the itinerary and missed staying at two locations. We were only made aware this would happen because of weather but this was not the case here. The changes were very sudden and not well communicated and as a result we missed half of the excursions. Quite disappointing. We also found that on some excursions we were charged more than if you booked directly with the company. When we are already paying so much it was very disappointing to find out. The swimming, food and Croatia was beautiful, just unfortunate about the rest.
- Aysha, 05/07/2023 14:28, Travelled with Friend/s
Hi Aysha, Thank you for your review. I'm pleased to hear you enjoyed the swimming, food and Croatia as a whole. Upon checking the feedback you submitted, we are pleased to know you would recommend us! However, we are disheartened to hear of your disappointment with some aspects. The boat you were on is advertised on our website and is in the main video for Standard ships. Furthermore, we follow strict Health and Safety procedures and each ship is inspected by the Registry of Shipping and certified each year before the start of the season. Upon checking our internal reports, I couldn't find anything relating to leaks - had we been made aware, this would have been resolved immediately. The drinks prices are estimated only, and up to date prices are available onboard. Our internal reports confirm that all guests were made aware of the slight itinerary change, and the boat had visited all destinations outlined on the itinerary, however Mljet was replaced with Korcula due to port restrictions. Like most travel operators, we include our markup in the overall package to provide a convenient and seamless experience for our guests. We hope that these issues didn't detract from your overall enjoyment.
I enjoyed my time but was it worth the amount of money I spent? No way, could’ve had a much better time spending less money doing something different. Obvious attempts to make extra profits left a sour taste. Drink prices on board were similar to a bar and lot’s of people found discrepancies between what they were charged and what they ordered. Nearly everyone just drank offshore towards the end of the cruise. The BBQ dinner was the most obvious sign of taking our cash. Charging us 25 Euro’s for a BBQ and offering no other alternative for dinner since we were out of port was shocking. Was just very average food so reckon it cost about 10 euro’s per person. Some other compulsory charges like the tourist tax should’ve just been included in the initial price anyway, if we 100% have to pay it then why exclude it from the initial price?
- Anonymous, 05/07/2023 07:57, Travelled Solo
Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!
Much of the trip was fantastic but there are some changes that could improve the experience The food could be better and diners should be told what they are having beforehand. The captain never came to the captains dinner, and although he maneuvered the boat with great skill, he did not interact with passengers at all, even when there were difficulties. Many people had rooms and bathrooms that reeked of sewage. The bar prices were fair, but one of the bartender was completely unskilled and clearly unhappy with his job. The pours were so small we often had to go back or complain. Vishko was very friendly and interacted with the passengers well. The excursions were fun and well timed. The greatest fun was meeting and socializing with others from around the globe. They made the trip fantastic.
- Catherine , 20/06/2023 21:35, Travelled with Friend/s
Hi Catherine, thank you for your review and for taking the time to provide us with further feedback on your cruise. We are so pleased that your cruise was fantastic, we were happy to have you join us for the week in Croatia. I will be sure to pass your kind words and comments onto Vishko, thank you for this. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!
Had 6 days of rain so more could have been done to organise activities suitable for wet weather instead of them all being cancelled and left stuck on the boat
- Sophia, 19/06/2023 07:27, Travelled with Friend/s
Thank you for your review. We appreciate your understanding that we have no control over the weather conditions, but we do acknowledge the impact it had on the activities during your trip. We value your feedback, and I will promptly forward your comments to our operations team.
I had really high expectations going into this trip, as everyone who I’d spoken to around me who’d been on it had said it is one of the best things they have ever done. The first few days were good we didn’t see heaps and didn’t go out to many places as our guides recommendations weren’t great. Then once we got to Dubrovnik it went down hill. Our guide go angry at us for going out to the same club as them, he was miss treating his trainee. Speaking unprofessional and inappropriately to all members of the sail boat, he apologised for his behaviour but then had to apologise a second time in Dubrovnik again for acting in a similar way. I was extremely upset that I had played close to $2000 aud and the person who is meant to be making this trip amazing has not only apologised twice because of his poor behaviour but also given poor recommendations and service. He didn’t even say goodbye on out last day.
- Anon , 14/06/2023 08:27, Travelled with Friend/s
Thank you for your review. We appreciate you taking the time to provide us with information about your experience with us. We pride ourselves on having the best local, knowledgeable and helpful reprentatives and as you had high expectations, we are sorry to hear that our guide did not display the customer service experience that we are proud to maintain. Your feedback regarding your Onboard Representative will be investigated further in light of your review, and I would like to reassure you that our Operations Manager has this to hand. Whilst we are unable to advise on outcomes here, if any further support and training is required to ensure such experiences do not occur, this will be actioned immediately. Again, we thank you for your review and we do hope that you enjoyed all other aspects of your cruise with us.
Compared to recent cruises in the region, the food quality and choice offered was poor and repetitive. Bar closed too early in the evening. Pillows in the room were substandard and uncomfortable. Often had bad drain smell in cabin. The Tour Guide, Stjephan, was outstanding and the rest of the crew very good.
- Brian, 13/06/2023 06:23, Travelled with Friend/s
Hi Brian, thank you for your review and for joining us in Croatia this season. I am sorry to hear we did not meet your expectations on this occasion. Please be assured that your feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for this and also for your kind words on Stjepan, I will be sure to pass this along to him. Thank you!
The food on our boat was horrible. There was very little provided for breakfast (usually just bread with butter) and the included lunch was always extremely disappointing (usually soup with bread and some kind of boiled meat). We were all very hungry and there were no snacks provided during the day- we couldn’t bring our own snacks on board and we didn’t dock until the afternoon so there was no option to get off the boat to buy food. The rest of the tour was amazing and I would definitely do it again.
- Anonymous, 06/06/2023 07:46, Travelled Solo
Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.
We travelled as 4 singles and all had our own room. One of the room had a disgusting sewerage smell the entire trip. They do not have a maintenance person on the boat. The BBQ meal at €25 was disappointing. The dining room has plastic tables and chairs and is set up like a school event rather than a cruise. Unlike other boats that we could see, you are not allowed to eat outside.
- Therese, 29/05/2023 02:55, Travelled with Friend/s
Hi Therese, Thank you for taking the time to provide us with your feedback. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Your points raised regarding BBQ and decor have been noted and this will be communicated with the relevant teams so we can make improvements where possible. Your feedback is very important to us, so we appreciate this and wish to thank you.
I would not sail when places on the islands are not open. Or at least tell your customers that most shops and tourist places are not open yet and let them decide to sail or not. Staff on you ship need to understand English and also speak it. Also the bartenders should know how to make all types of drinks that are available
- Kaz, 21/05/2023 06:25, Travelled with Friend/s
Hi Kaz, thank you for joining us this season and also for your review. Feedback is important to us and we appreciate that you have taken the time to write to us with your recommendations. There are many benefits to travelling to Croatia outside of peak season, including cheaper cruise and flight prices, as well as fewer crowds of tourists. I will be sure to pass your comments and suggestions onto the correct teams so that we can make improvements where possible, thank you for bringing this to our attention and for sharing your experience with us.
I would like to suggest that you don’t start your cruise season while the islands are still closed and not much open. The bar staff should also understand how to make drinks if have them on the list of drinks. May yea and coffee should be free all day ( not a big cost to you )We had a good cruise besides these minor things.
- Martin, 20/05/2023 13:00, Travelled with Friend/s
Hi Martin, thank you for taking the time to review your Elegance cruise with us this season. Your feedback is very important to us, so we appreciate that you have taken the time to write to us with your suggestions. There are many benefits to travelling to Croatia outside of peak season in April and May, including cheaper cruise and flight prices, as well as fewer crowds of tourists - this is usually down to personal preference. I will be sure to pass your comments regarding drinks onto the relevant team, thank you for bringing this to our attention and we are pleased that you had a good time. Thank you!
nothing, staff and experience was amazing i just got sick whilst on the boat so couldn’t enjoy the experience like the others.
- charlotte , 17/05/2023 12:44, Travelled with Friend/s
Hi Charlotte, thank you for your review! We are so pleased to read that staff and the experience itself were amazing. We are so sorry to hear you were unwell and do hope that you can come with us again to enjoy to the full experience.
The food on the cruise was terrible. The boat was ok. The crew was awesome but the horrible food turned this from a perfect experience to one where having to eat on board was the low point of each day.
- Anonymous, 05/10/2022 03:26, Travelled with Friend/s
Thank you for your review. We appreciate your 4 star feedback rating for the boat overall and 5 stars for the crew, thank you. We have high expectations for all our meals served onboard, and our chefs aim to provide guests with lovely meals. We are sorry to hear you did not find the meals enjoyable and we will take your comments onboard for future improvements. We appreciate you taking the time to post your review. Thank you.
Panniers on the bikes Cleaner rooms More food options
- David , 26/09/2022 05:55, Travelled with Friend/s
Thank you for your comments here David, these will all be taken onboard and we hope you enjoyed all other aspects of your cruise.
We travelled on the New Ship Roko. It was beautiful, Croatia was beautiful but this was not what I would consider an Elegance Cruise. We were expecting exceptional service. It was mediocre. The staff was informative but not polite, smiling or happy. They were robotic, dismissive, aloof, going through the motions. The captain never smiled, greeted people, not even a courteous wave when walking past you. He did his job, nothing else. The food at breakfast was good, nice variety but ran out of fresh fruit every day. Lunch was a sub par version of English cooking. We were expecting Authentic Croatian cuisine. I only ate 50 % off them. They ran out of fresh lettuce every day. The rooms were straightened up each day with fresh towels. They were not cleaned. Every day there was dust/hair etc on the bathroom floor. I would clean up every morning after the cabin maid left. This is what I would expect from a Navigator, or Explorer Cruise. I didn't consider it an Elegance Cruise at all!
- Anonymous, 21/09/2022 11:13, Travelled with Friend/s
Thank you so much for your review. We are so pleased to hear you enjoyed your time onboard Roko and found it beautiful, much like the country. We are sorry to hear you did not receive our high levels of customer service that is expected from all members of staff - we thank you for making us aware. We do have a process in place for any issues that may arise onboard and if we are made aware at the time, we can quickly resolve these matters. I have checked our reports and cannot see that any issues were raised with the Onboard Rep. Thank you for your comments regarding the meals served, it's great to hear that you found breakfasts enjoyable. Upon request the chef will of course provide you with more servings and is always open to suggestions. We offer daily cabin cleaning and a mid-week thorough cleaning service with linen and towel change. If our crew members were made aware of the dust/hair, this would have been resolved immediately to ensure this does not happen again. We thank you for voicing your concerns here, and we do hope that you were able to enjoy all other aspects of the cruise.
The bathrooms were smelly and cabins small , food was ok . Bar staff were great and crew very nice
- Paula, 19/09/2022 07:04, Travelled with Friend/s
Thank you for your review - we are pleased to hear that the bar staff and crew were great. We thank you for your groups 3 and 4 star reviews. However we are sorry to hear of the issues experienced onboard. We would have been able to resolve these issues for you immediately if we were made aware at the time. We thank you for bringing this to our attention and this will be passed on to the Operations Team.
The ship staff and quality of service is not what we experienced on our period 2 trips with sail croatia. 1. Rooms, bed comforters were just placed on beds. There were never completely done up with pillows, 2 of the days we’re not even done, mirror was dirty for the week. 2. Bar service was poor, common drinks were never made properly. Previous trips with sail croatia, a glass of wine was served with lunch. 3. We received a nice bottle of champagne since it was out 3 rd trip. We don’t drink champagne so we asked them to deliver it to a newlywed couple on the boat. It was never done. We asked what happened to the bottle, it was then delivered 4 days later. 4. Food quantity and quality was poor, always ran out of fruit for breakfast and salad for lunch. When asked if they had any more salad they said it was all gone, 5. Final Bill, They added a $200 kuna ($30Us) charge to reprogram the key that never worked. After arguing with them they reversed it.
- Stan, 16/09/2022 08:47, Travelled with Friend/s
Thank you for your review Stan, we value your feedback as a 3rd time devoted Sail Croatia guest. On our Elegance cruises we offer daily cabin service with mid-weekly linen change. If you ever need any additional cleaning, the crew are always more than accommodating. I have checked our internal reports and can't see that this was raised with any of our crew members or Onboard Representative to get this resolved for you. In regards to the meals, the chef is more than happy to provide more servings upon request. We are pleased to hear that the key was resolved and that the bottle of champagne was gifted to the newly wedded couple. We appreciate all your comments here Stan and we hope that these issues didn't detract from your overall enjoyment onboard. Thank you.
This is our 3rd time travelling with Sail Croatia and yet again we had the most fantastic time, however, we did notice a few things that we feel needed to be addressed. 1) The cleanliness of the ship overall was not good and the 'sun' deck was not cleaned in the whole week we were on board (I spilt a coke and the stained remained all week). The bar deck was the same and sometimes the tables were still covered in the empty glasses from the night before. 2) The route was changed with no apparent reason and therefore I spent the first day changing booked trips. 3) The captains night was the 1st night (usually the 2nd to last) and most passengers were tired and retired before the entertainment finished). 4) Smoking was allowed pretty much anywhere on outside decks and although I am a smoker, this was not welcomed by most of the passengers. 5) The cushion covers on the sun loungers were not cleaned in time and we therefore spent the first day and half without cushions. run out!
- Heidi, 16/09/2022 08:16, Travelled with Friend/s
Hi Heidi - Thank you for your review. We are pleased to hear you had a fantastic time with us, however we are disappointed that as a valued 3rd time returning customer of ours, you found there was a difference in standards. In regards to the cleanliness onboard, the crew are always on hand to assist wherever possible and if they are made aware, any spills will be cleaned up immediately. The ship goes through a thorough cleaning regime prior to your sail and during the week we complete daily cabin cleaning services plus a mid-weekly thorough clean throughout the cabin including linen change. We will pass your comments regarding the glasses on tables to the captain via our Operations Team. I can see from our internal records that there was a slight change in itinerary due to strong winds and for the safety of guests, the captain decided to change this slightly. This can happen as explained in your pre-departure information. The original itinerary was as follows: Dubrovnik, Mljet, Hvar, Stari Grad, Split, Makarska, Korcula, Dubrovnik. The adjusted itinerary was as follows: Mljet, Makarska,Split, Stari Grad, Hvar , Korcula, Dubrovnik. I understand the Onboard Rep had communicated this to all guests, so they were made aware.Smoking onboard is permitted in open areas of the ship. I understand that the cushion covers were being prepared and were not ready until the 2nd day of the cruise, this was explained to all guests onboard also. We do thank you for all your comments here Heidi, and we appreciate you taking the time to share your review with us. We hope to have you back with us again in the near future.
The boat was great and loved Croatia, however the problem was with the organisation and poor communication from staff. There were two trainee guides on board as well and they all clashed with each other. We were promised parties in the middle of the sea with a barbecue when in reality we had an early curfew and this didn’t go ahead at all. Early June was off season for most of the clubs so itinerary was not accurate at all. Swim stops were not communicated so I missed some of them. Croatian staff on board (bartender, captain, cook) were great though.
- Issy, 01/09/2022 07:03, Travelled Solo
Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.
1. The Dalmation coast is superb and made the trip worthwhile. The friendly crew and spectacular destinations made up for a lot of daily flaws. 2. Food is 2 out of 5 at best. There were times were we ate mediocre food on the boat while docked at a port with great restaurants. 3. Too many stops for swimming off the boat when there's a beautiful beach in sight, just out of reach. Also, when there was a beach stop, it was usually around 45 minutes - what good is that? 4. When cycled right past many points of spectacular scenery that would have been nice to soak in and maybe take a picture or two. When we did stop, it was usually a baren intersection or a town that wasn't as nice a town we sped thru. 5. The bathrooms below deck smelled of sewage. I know the crew must have know this as there were air fresheners in the bathrooms to mask the smell. 6. The trip really ends a day early, on Friday afternoon when the boat arrives in Split and the crew starts closing up.
- Dignan, 30/08/2022 13:26, Travelled with Friend/s
Thank you for taking the time to post your review. We are so pleased to hear that you enjoyed the Dalmatian Coast, friendly crew and the most beautiful destinations along the way. However, we are disappointed to hear you were unhappy with some aspects of the cruise including the food, swim stops and cabin. Our chefs aim to prepare fresh meals using local produce each day out of their small gulleys, we understand that this is not to everyone's taste. Having a look at the feedback rating for the meals served, the average rating is 4 stars. The ships anchor out at secluded bays for each swim stop which means we are unable to moor into beaches as this would require authorisation from port authorities and generally, ships would need to be moored into the approved docks. However, beaches are easily accesible from most islands for you to enjoy once you arrive at your destination. The swim stops are planned out each week, however we hope that you enjoyed some of the islands you passed. Upon request, the Captain may have been able to stop momentarily for pictures. We are sorry to hear you experienced some issues with the smell in your cabin. We have a rigorous process in place for such issues and if raised with the Onboard Representative, this will be resolved immediately. Upon checking our internal records, I cannot see that this was reported to our team onboard. The cruise ends at 8:30am on the Saturday. Thank you again for your review and we do hope that the flaws mentioned did not detract from your overall lovely experience.
The website is extremely hard to navigate. On day 1 of our cruise we were told to get off the boat after the meeting time because it wasn’t ready yet. This kind of disorganisation could have been avoided if you had a later meeting time. The price of excursions and drinks was pretty expensive and the fact that there wasn’t organised shuttles for a lot of stops was quite poor. There was a lot of hidden extras that added up. I definitely should have researched my ship more as it was way too party for me. I liked that breakfast and lunch was included everyday, however we didn’t get a lot of free time at most stops. Whilst I’m glad I did it I wouldn’t be doing another sail again. I think navigator is best suited to under 25 party goers. Also you shouldn’t ask people to review on the last day in front of their tour manager. It’s very awkward and not anonymous.
- Kieran, 22/08/2022 05:50, Travelled Solo
Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.
I’ll start out with the great, our skipper Ivan was fabulous and knowledgeable. He was a competent and hard worker. He was 5 stars. Everyone on our boat was also amazing. The swim stops are incredible and Croatia in general is phenomenal. The boat is 0 stars, the air con of the “premier” doesn’t work well at all, we would wake up sweating. The cabin sizes are extremely tiny, to the point of not being able to fully lay down on the bunks or sit up to enter or exit the beds. There are 2 bathrooms aboard which you must pump to get to work, so basically you want to hold it until you get to a port to use the public restrooms/showers when available. I wouldn’t call the boat a yacht, it’s a sail boat. There should be more transparency in what to expect, including pictures. It’s similar to camping with much smaller sleeping quarters. This is my second time on a sail Croatia cruise, I likely won’t use them again because I felt the cruise and accommodations were misrepresented.
- Anonymous, 01/08/2022 07:33, Travelled with Friend/s
Thank you for your review. We are very pleased to hear you found the swim stops incredible and Croatia as a whole, amazing. Thanks for your comments regarding your skipper - we're pleased to hear he was helpful and knowledgeable - we will ensure your comments are passed on to him to enjoy. I have checked and can see that air-conditioning is included in the communal areas. The cabins are suitable for two people sharing. The pump for the bathroom is quite common onboard yachts. We have images on our website for both Premier and Standard options, which include images of the saloon, sleeping area, decking and kitchen, we also have the cabin plans visible for transparency. I'm really sorry to hear that as a past guest you wouldn't recommend us. We do hope that you do join us again so that we can ensure your trip is our expected 5-star service. Thank you.
More ventilation for the rooms particularly the ones located below deck. Food provided was not great. Placed with a more suitable group of people closer in age and relationship status.
- Andrew, 22/07/2022 10:58, Travelled with Friend/s
Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!
Great experience and people involved! Loved everything that was provided however paid extra to have an ensuite and be on top deck however the heat in my room was unbearable. It was right next to the engine room, the aircon faced away from the bed and didn’t provide any cooling effect. The bathroom was tiny and hot with the shower head facing the toilet. I didn’t sleep in the room at all and slept on the floor down below deck as the air con was much better down there. I would like to be compensated for the extra money I paid for an ensuite as the room was not liveable.
- Kate, 12/07/2022 19:20, Travelled Solo
Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.
With a backdrop as beautiful as Croatia its hard to go wrong. Yet, this wasn't smooth sailing. Maybe it was the fact I had such high expectations from the glowing reviews that Sail Croatia gets, but the tour just felt extremely disorganised. We had a very lacklustre tour manager that did very little to hype up the mood and bring the group together. There was also A LOT of wasted time on the boat. SC markets these gorgeous daily swimspots; reality was not this with spots in random locations overlooking roads and deserted housing. We spent 4-5 hours each day anchored in the one spot rather than seeing the actually towns/islands marketed. The tipping point being the 'Day trip' to Mljet. We anchored near Mljet at 9am and didn't port at the park till close to 2pm, where we were then told to be back at the boat by 4pm. This left about an hour to explore! After completing many organised tours in the past, this definitely has turned me of organised tours in the future!
- Nick, 11/07/2022 06:32, Travelled Solo
Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.
The main thing I would change would be the tour guide. He was a very nice person but brought no energy or people skills to the group. Sometimes when we were asking him stuff it was like trying to draw blood from a stone. His answers were always “I don’t know I’ll ask the captain” lucky our group was very independent and we managed to find our own things to do and entertain ourselves. The aircon on the boat was very poor and j was disappointed at the boat crew handing us the review form on their iPad telling us we need to give them a 5 star review and then leaving an envelope in our rooms for tips. I had higher expectations as I heard a lot of good things and but it’s if I wasn’t b a problem
- Chris , 27/06/2022 01:54, Travelled Solo
Hi there Chris, thank you for your review. We hope you enjoyed your time in Croatia and got to immerse yourself in the country and culture. We are disappointed to read your comments regarding the Tour Guide, as we pride ourselves on having the best, local, friendly and knowledgeable Tour Guides onboard all our ships. Upon checking our feedback for this week, your rep received mostly 5 star reviews with 1x 4 star review. The boat you were on was Ensuite which doesn't include air-conditioning. It is at the Captain's discretion whether this is turned on, we are pleased he included this free of charge. We encourage our guests to provide us with their honest review and tipping is completely at guests discretion. ,We are disappointed to learn that you felt pressured to provide this - your comments will be passed on to the Operations Manager. Thank you again for all your comments, we hope this didn't detract from your overall experience in Croatia.
We paid an extra $200AUD for an air-conditioned yacht on which the air-conditioning never worked. It was so hot i could not sleep. Sleeping in a small boat is already difficult. I've received no contact from sail croatia about the broken air con. Not impressed we paid so much extra for nothing.
- Eloise, 26/06/2022 18:07, Travelled with Friend/s
Hi Eloise, thank you for your review. We are pleased to hear you had an amazing time onboard. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning. We thank you for your positive feedback rating provided after your trip with us, and we hope that you enjoyed your time in Croatia overall.
Website should be a little more clear to set expectations right. Website said breakfast is provided but we didn't get breakfast made for us. Our skipper just bought a box of cereal, some ham and cheese and a loaf of bread for the whole week. We had to make breakfast for her every morning instead. We expected floaties to be provided but the only thing that was provided was a stand up paddling board, so we had to buy floaties in one of the islands. Blankets should be washed after every charter. Skipper should be more knowledgeable on itinerary and at the beginning of the charter we should have an idea of what we are doing each day.
- Lucy, 21/06/2022 13:35, Travelled with Friend/s
Hi Lucy, thanks for your review. That's correct - breakfasts are provided where guests can help themselves to the food onboard. In regards to the breakfasts, we appreciate your comments and this will be passed on to our Operations Manager and Head Skipper. I'm afraid floaties are not included onboard and can be purchased at the local markets. At times past guests may leave theirs onboard. However, there is a Stand Up Paddle board and snorkelling equipment for use. Blankets and linen is changed before every departure. We pride ourselves on providing knowledgeable, friendly and helpful skippers that share their passion for their country and culture, so I'm really sorry to hear that you found that the skipper lacked knowledge. We hope that you enjoyed the trip overall and that the above didn't detract from your overall enjoyment of Croatia as a whole.
A good basic offering from Sail Croatia. We got to see some beautiful islands. Our host, Iona, was fabulous at pulling everything together. For our group, the food and its presentation was an issue. Breakfasts were of poor quality - we gave feedback and for a couple of days it improved slightly. If you have any food intolerances, I believe this would be an issue for them (I am a vegetarian). Simple things like better quality wine on board, water on the table at meal times, side plates for the bread would all help.
- Anonymous, 13/06/2022 07:33, Travelled with Friend/s
Hi there, thank you for your review - we appreciate it. Thank you for your kind comments regarding your host Iona and the beautiful islands - we agree, they are simply stunning! Thank you for your feedback on the meals provided and this will be passed on to the chef. I have also checked the feedback regarding the meals for all other guests onboard the boat, on your departure date, and the ratings provided were all 4-5 stars for breakfast and lunch. We understand that the meals served are not always to each individual taste. We really do appreciate your comments regarding the wine onboard, water on the table at meal times and side plates which will be passed on to our team, thank you.
Skipper made out with his girlfriend in my room, also cave party was closed (sail Croatia company should have checked this) and communication was poor between skippers and guests, on one occasion we were left waiting 3 hours for them only for them to turn up drunk at midnight and say that they “needed some space”. Super unprofessional. The yacht was lovely and kept well by the skippers who were very knowledgeable, and scenery was beautiful. If I were to do again I would use another company
- B, 06/06/2022 13:53, Travelled with Friend/s
Thank you for your review. I have been in contact with our Operations Team and our Head skipper who have been made aware of your review. I can confirm that the skipper had advised everyone, openly, that his girlfriend was not allowed downstairs. After obtaining information, we understand that you had invited the skippers girlfriend downstairs into your room to change and the skipper came downstairs to check if everyone was ok - he did give her a quick kiss and left to go back upstairs however, his girlfriend remained downstairs with you to get ready. We understand that the Cave Party was closed however, an alternative option was offered and accepted by everyone onboard - you all enjoyed an evening of singing and dancing until the early hours, your skipper also paid your bar tab at the venue as you had left the bar without paying. The head skipper has confirmed that daily briefings were given and that you were always located towards the front of the boat at these times. The skipper has a free day during the week, which was in Hvar where guests were given the option to go out and explore or the skipper would book a table at Carpe Diem at midnight for everyone. This was agreed and the table was booked, however when the skipper returned the group no longer wanted to go which put the skipper in an awkward position. We hope that you still enjoyed your time onboard and got to see some lovely places and met some wonderful people. Thank you again for providing us with our review.
Explorer/Excursions: was disappointed by the lack of excursions and exploring on the explorer cruise. On board we did a lot of relaxing and cruising so I anticipated action packed land adventures. This trip fell flat. The 1 to 2 excursion I did I really enjoyed. Hora wine tasting (great local place with the sweetest donkeys) and biking in Mljet Meals: I am a pescatarian (no meat, only seafood). I was served seabream-4-5 lunches in a row. I mentioned to the guide I'd like more variety, the next lunch I again received seabream. After that I mentioned to the head crew member I'd like to eat something other than seabream. Then I finally I had a change to tuna. The next meal seabass. The guide also had dietary restrictions and made a huge fuss in front of our entire table when given something she didn't eat. My final meal aboard was back to seabream with a side of peppers; meanwhile the guide had a overwhelming portion of gnocchi and peppers.
- Melissa, 04/10/2021 17:02, Travelled Solo
Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!
Being the last week of the season the staff were clearly worn down and voiced this. They were very efficient but disconnected from guests. The spa was never hot enough and when asked it was never addressed...the spa needed to be on and hot and ready to go at all times.
- Sue, 22/10/2019 05:16, Travelled with Friend/s
Hi Sue, thank you for your review. We are pleased to hear that you had a wonderful experience overall, enjoying some of the best locations with your fellow travellers. However, we are disappointed to read of your comments about the staff and the spa, your comments will be highlighted to our Operations Team, thank you for making us aware. We do hope that this didn't detract from your overall enjoyment onboard and in Croatia as a whole.
Our guide Anna was enthusiastic; warm and helpful. The the other guests were great fun and the islands were nothing short of wonderful Sail Croatia (Cristal) staff did a good job with the food and cleanliness but were not at all friendly or willing to go the extra mile to make our stay enjoyable. This was very disappointing. They did not know our names, smile or ever say hello, and scowled when we asked for something which may have run out or if the coffee was turned off. And the captain only attended the captain’s dinner for ten minutes and did not even say hello. We loved the cruise but for this reason we would be reluctant to recommend this company for fellow travellers. Our only change for the other details was that we would prefer cold lunches such as salads, ham and bread. And we felt it should have finished when we reached Debrovnik as Anna had finished and gone; and it was not nice staying in the port beyond the bridge.
- Jenn, 30/09/2019 14:17, Travelled with Friend/s
Hi Jen, Thank you for your review. We appreciate all your comments and suggestions. We are pleased to hear that your guide Anna was professional, welcoming and friendly and that the other guests onboard were a wonderful group of people. We are also really pleased to hear that the meals served and cleanliness of the ship were all to a high standard, and we appreciate your suggestion of having cold lunches on some days. However, we are disappointed to read your comments regarding the crew. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise and we are sorry to hear this was not the case. Having a look at the feedback for your week onboard, the crew have been rated 4-5 stars which includes the captain, chef, waiter and sailor. I have passed your comments on to our Operations Manager to highlight with the captain. Thank you again for making us aware and we hope to have you onboard one of our cruises again, to provide you with a 5-star experience!
Food choice - no choice for lunch and, at times, the menu offered was mediocre. Not particularly tasty or appetising.. Tour guide - much of our on - land time was self - directed with a very limited explanation of what to see and how to get there. Wi - fi - virtually non existent unless very late at night or in the early hours of the morning. I have compared our expereince with those travelling with Katerina who, for a very similar price, experienced an amazing choice of food, including 4 dinners,barista coffee and had a tour guide to assist at all locations explaining and taking them to the points of interest. The ship could not be faulted nor the attentiveness of the crew.
- Anonymous, 24/09/2019 17:06, Travelled with Friend/s
Hi there and thank you for your review. We are pleased to hear that the ship was of a high standard and the crew were a welcomed inclusion on your cruise. However, we are sorry to hear of your disappointments with some aspects of your cruise, mainly with the meals. Our chefs aim to provide delicious, home cooked meals using fresh local produce, so we are sorry to hear that the meals served were not to your taste. Having a look at the feedback received for your departure, the average rating for onboard meals was 4-stars. We pride ourselves on providing the best local, informative and friendly Tour guides so it is disappointing to read that you received limited information. Looking at the feedback received for your rep, he had received all 5-star ratings which is great. However, in light of your review we have highlighted your comments to our Operations Manager, thank you. We do hope that you were able to enjoy all other aspects of your cruise with us - fellow travellers, destinations, organised tours and excursions and that these issues didn't detract from your overall experience in Croatia.
For the price paid, bottled water should be provided in cabins. A few of the lunches were very good but-many of them were not good. the first day’s beef was over cooked & tough. The second day’s fish was over cooked & dry. The captain’ s dinner was excellent. In Hvar we were brought in by water taxi & the yacht stayed out until almost 9 o’clock & had to sit around all day waiting to get back on board. Exhausting sitting waiting after dinner to board. No place to sit if you had already left the restaurant. Just sitting around killing time. We had a below deck cabin, which was recommended by the agent because they are quieter. She did not tell us that we had to climb three flights of stairs every time we wanted to go up to the top deck where everyone congregated. We are both 80 & she should have known that when she made the recommendation. Is it something that I would recommend? Yes! Swimming in the Adriatic every day was wonderful & the islands are beautiful.
- Yolanda, 23/09/2019 12:01, Travelled with Friend/s
Thank you for your review. We appreciate all your comments and have taken these onboard for future improvements. We are really happy to hear you enjoyed your time in Croatia, especially seeing the beautiful islands and daily swimming in secluded bays along the Adriatic - it's just bliss isn't it! Implemented in 2017, we removed all included water bottles from our fleet and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard and doing our part for environmental sustainability. Our chefs aim to provide a variety of meals, using fresh local produce - we are sorry that you didn't enjoy all the meals served, however we are pleased that you found the Captain's dinner enjoyable. We aim to get our guests into Hvar as this is one of the most popular destinations and busiest ports, so we hope you enjoyed your meal in this vibrant town. Next time, we would recommend booking an Above Deck cabin for the ease of having your cabin door opening on to the main deck and avoiding those flights of stairs. Thank you again for your review and for choosing to travel with us!
The boat. Outdated, cramped, badly ventilated in the downstairs cabin. Cupboard space inadequate for two people as there was no shelving. Dining room space just coped. Crockery inadequate with just one cup per person and some had chips out. Insufficient glasses for morning juice. Breakfast was a race as there limited yogurts, fruit drinks, poor choice of cereal, very poor coffee, real milk not always available. Main leader was disorganised speaking before all holiday members were there so it became. Chinese’s whispers to find information. Meeting times announced were not kept to by leader and he would start early. Boat left port before announced times. I could go on.
- Colin, 23/09/2019 05:29, Travelled Solo
Hi there and thank you for your review. We are really sorry to hear you were disappointed with your accommodation for the week. Our lovely Tuna crew are highly experienced, completing numerous Cycle cruises over several years and I understand that our crew and representative did everything possible to ensure all guests were comfortable and enjoying their cruise experience so we are disappointed to read your comments here. In regards to breakfasts, additional supplies can of course be provided upon request, also we are sorry to hear that the crockery was not of standard - we will pass this on to our relevant departments, thank you.
I booked Sail Croatia expecting a full on cycling tour. I had hoped to be cycling a fair distance everyday and for most of the day. I was disappointed as the week went on that the cycling seem to lessen rather than increase and by the last day we did a mere 11k. With the longest day being around 40K. To me this is not a cycle holiday. I was also disappointed with the standard of the boat which was very old and tired. My cabin was in the basement and was very tatty and rather grubby. The water would not drain from the floor area around the toilet and the smells which came from the bathroom were revolting. These were fixed quickly whenever pointed out but there was a definite problem with the plumbing. The general state of the boat was similar, there was insufficient seating outside and only deckchairs for 10 holding a boat of 22 so nowhere to relax. As it stands I would not book with Sail Croatia again as I feel the standard of accomodation and cycling rather poor.
- Ellen, 16/09/2019 06:49, Travelled with Friend/s
Hi there and thank you for your review. It was a pleasure having you join our Cycle cruise this season and we hope you enjoyed some aspects of your cruise. However, we are disappointed to read of your disappointment with the cycling and accommodation aspect of your cruise. On our website we display the cycle specifications including the distance, difficulty, max altitude, total ascent/descent and surface levels, this is so that our potential customer's can choose a route that best suits them. Our cycle cruises also offer a balance of relaxation, sightseeing and cycling, and gives our guests the opportunity to see some of the most amazing places. I see that you booked our Ensuite option, I would recommend a Premier cabin in future, as these are much more comfortable offering spacious cabins, ensuite and air-conditioning. We are pleased to hear that the issues were quickly resolved once our representative was made aware, we thank you for following our Resolution Process. We do hope that you join us sometime in the future on a Premier ship and perhaps on one of our more challenging routes, as we are sure you will enjoy yourself! Thanks again.
I have done 4other cycling trips. This was my least favorite for 3 reasons:. The very hot uncomfortable bunk room, the short uneventful cycle trips, and the amount of smoking from the crew. This was the smallest room we have ever stayed in. The person on the top bunk did not get any sleep. We have never been given 1 towel,for a week,trip. The smoking was excessive. Because the room was so uncomfortable, you had no choice but to be on deck.. because the cycling time was so short, there was an excessive amount of time on the boat. Smoke came in our front porthole even though smoking was limited to the back. It made my throat burn. I think only 1 other passenger smoked occasionally. On other trips we left after breakfast, packed a lunch and returned some time before dinner. There were places to visit along the bike route. The guides gave tours of the loactions we passed. We had one rain day with no rain, and they cut our last day in 1/2 due other people messed up travel pl
- Pam , 09/09/2019 09:44, Travelled with Friend/s
Hi there and thank you for your review. We are truly sorry to hear that our Northern route was your least favourite amongst the other cycle trips completed. We offer a range of accommodation styles to suit everyone's requirements and budgets, our Ensuite cabins exclude air-conditioning however, do have a fan for additional comfort. We recommend a Premier ship as these cabins are spacious, include ensuite and air-conditioning, so are perfect for the warmer months. We provide 1x bath towel, however you are welcome to request an additional towel subject to availability. We understand that you were scheduled to join this ship however, as you had friends on another ship, we managed to accommodate your last minute request and moved you from an Ensuite Lower Deck cabin to an Ensuite Above Deck cabin, where you were much more comfortable. On each of our ships there is a designated smoking area which is generally located towards the back of the ship. In saying this, I have highlighted the smoking issue to the Operations Manager to discuss further with the captain. We hope that you enjoyed the meals served, the tours of each location and the bike routes. We hope that overall the issues didn't detract from your overall enjoyment of Croatia. Thank you again!
In all I had a great time on the Split Return - Navigator tour. We chose to go Premier and I was really happy with the boat and accommodation - very clean and spacious. Initially and at times during the week however, I found Sail Croatia staff to be unfriendly and rude. There were times staff burst in on our cabin which I found to be an invasion of privacy. Food was generally okay - would be good to have a menu provided for the week. The onboard BBQ was a highlight though - the food was great!! Should also not that the vast majority of passengers are from Australia (32 of 36 passengers on my boat) - obviously not an issue, just a slight surprise!
- Kate, 19/08/2019 16:34, Travelled with Friend/s
Thank you for your review. We are pleased to hear you enjoyed your time on our Navigator cruise, the accommodation and found the food to be a highlight! However, we are really disappointed to hear that some of the staff were unprofessional at times. This will be passed on to the Operations Manager - thank you for bringing this to our attention. Our cruises are popular with Antipodeans as well as travellers from other parts of the world. Sounds as though your cruise and departure date was well sought after my our Australian travellers😊.
When booking the sail I informed them about our dietary requirements when on the boat the staff had no idea about my dietary requirements. The staff were very helpful and accommodated to me but I think it is very poor communication from the sales staff who we booked through to the staff on the ship.
- Anna, 14/08/2019 10:56, Travelled with Friend/s
Hi there and thank you for your review. We are pleased to hear the crew accommodated your dietary requirements and you were able to enjoy more of the foods you can eat daily. I have checked our records, and can see that your dietary requirements were noted and passed on to the crew via the Sales Team. We are sorry to hear that the crew were not aware of these requirements and we will be looking into this further. Having a look at your feedback for the week, we are really happy to see that you rated us 5 stars for everything and 4 stars for your lunch. We hope that this didn't detract from your overall experience on the cruise. Thank you.
The cabins were dirty
- Angela, 12/08/2019 02:55, Travelled with Friend/s
We thank you for your review. We have a rigorous process in place for any issues that arise which are rectified immediately, if we are made aware. Upon checking our internal records, I cannot find any such reports raised with your representative and I'm sorry to hear about your cabin. Looking at your feedback for the week, we are pleased to know you found the crew great, the boat in general 5* and that you would recommend us to others, thank you!
Get a captain that actually likes young people seeing as it is a cruise for youth and partying. Staff members should be happy and willing to serve us on the boat, not treat it like its a hassle. When major stops are missed, equal opportunities or activities should be planned instead rather than wasting days at the same ports. The trip was disappointing.
- Abby, 05/08/2019 05:38, Travelled with Friend/s
Thank you for your review. The captain and ship have sailed our Navigator cruises for several years, so we are disappointed to read your comments. Having a look through our rigorous reports, I can see that in Korcula the ship experience an electrical failure in the morning and was repaired by midday - this resulting in the ship missing out on Mljet. Your representative had organised a walk through the city in Korcula and as a gesture all guests onboard received a free BBQ. We hope that you enjoyed other aspects of the cruise and we thank you again.
Bathroom smelt awful, couldn’t sleep. Fans, wifi, electricity didn’t work. Food had too much oil and salt Not enough vegetarian options Not enough time at swim spots
- Darren, 31/07/2019 18:31, Travelled with Friend/s
Thank you for your review. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We are sorry to hear of the issues mentioned. We have a very rigorous process in place for handling any such issues that may arise, and we will effectively resolve these immediately if we are made aware of the situation. Upon checking our reports, I cannot find any incident being raised regarding the bathroom, wifi, fans and electricity. In saying this, we will be raising these points to the Operations Manager for future improvements . Having a look at the feedback provided, we thank you for giving us 5-stars for your cabin overall and would recommend us to others, thank you. We hope these issues didn't detract from your overall experience.
We had rooms on the lower deck of the boat. There was constant smells of petrol in these cabins (even worse when it was rough seas because the boat motor was working even harder) ... it actually was a huge health and safe issue with it being so much gas at one point I had to go upstairs to get air because I felt so dizzy. There was not a running air conditioning( or air vents anywhere) that allowed for fresh air to be pumped into these cabins so it was really not a great experience to sleep/ stay on board. This wouldn’t be acceptable in Australia or New Zealand, as of the health and safety risks here but because it is Croatia this slipped by. Really not up to standards.
- Anonymous, 26/07/2019 06:53, Travelled with Friend/s
Hi there and thank you for your review. We have a rigorous process in place for handling any issues that may arise whilst you are on our your cruise. Following this process gives us the opportunity to try and resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Looking through our internal reports, we cannot find any record of your dissatisfaction with your cabin, nor have there been any incidents raised for such issues on your ship this season. As you had booked our Ensuite ship, there is a port hole in your cabin for extra ventilation. Air-conditioning is not included on this particular ship type, however we recommend our Premier ships for this amenity. We are pleased to know that your travel companion found all services on this cruise to be of high standards, with ratings of 4-5 stars. We hope that these issues didn't detract from your overall experience and again, we thank you for all your comments.
Would prefer much more time onshore at less tourist ridden stops. Coffee and tea in the evening should be included free of charge. Better communication about stops and options for making the most of e@ch stop
- Beryl, 23/07/2019 19:20, Travelled with Friend/s
Thank you for your review. We aim to get the balance just right which gives our guests the flexibility of visiting both popular and more quieter destinations, as well as ensuring guests have enough time both on land and at sea, with some of our gorgeous swim stops in secluded bays overlooking the Adriatic. Pots of Tea and coffee is available free of charge during saloon opening hours and generally what happens onboard, is the daily schedule is outlined just after lunch, which includes sightseeing recommendations and important information on departure. We will certainly pass your comments regarding better communication channels to our Operations Manager. Thank you.
Get the boat to go faster so we had more time for swimming or exploring towns More time in Dubrovnik Lose the traditional band at the captains dinner, it's not 1975. Last port Marananga was hopeless. Beaches were crowded and no atmosphere. Go to an island instead Food was okay, wine over priced and not good quality. Consider getting wine from other countries Boat was excellent, rooms were well maintained Cruise manager often had inaccurate and out of date information
- Cliff, 23/07/2019 14:38, Travelled with Friend/s
Thank you for your review. It's nice to hear that you found the boat excellent and the rooms well maintained, however we are sorry to hear your disappointment with some aspects. We try to get the balance just right so that all guests are catered for which involves having enough time at both land and sea and giving guests the opportunity to partake in our amazing swim stops. We find that the traditional band has been a welcomed inclusion for past cruises which our guests enjoy. Upon request, our crew can try and source a particular beverage if this is not available onboard. We aim to provide the best Cruise Managers that are informative and friendly, we appreciate your comments here and this will be passed on to the Operations Manager for improvements. Thank you.
Staff were incredible, but to many issues happened on the boat. Generator was down for days, the chef cut his leg open and was unable to cook. Amongst a lot of other issues.
- Anonymous, 11/07/2019 10:00, Travelled Solo
Hi there and thank you for your review. We are really pleased to hear that the staff were incredible and we are glad to see your 5-star feedback rating on all aspects of the cruise, thank you! We understand that there were a few issues onboard which were immediately resolved by the crew. Thus being the generator being down for 24 hours, and I understand all guests enjoyed a free BBQ onboard for the inconvenience. The chef was unable to cook mid-way through the cruise due to the his injuries however, was still involved in the food preparation. Thank you.
Sail did not exceed my expectations. There were far too many girls on board and it was a mess upon arrival with our towels stained. Our speakers were too quiet with none on the top deck - where everyone sat. The guide Zac did an amazing job with including each guest and ensuring everyone was happy. Not only was he professional and had great knowledge but was also considered a friend among the guests - who went above and beyond to help us create life long memories. The crew did a great job at making the guests feel uncomfortable. It was clear that they didn’t like Zac (as they had openly said to other guests). The bartender said that she wanted to get him kicked off the boat. Alena lied to us about the price of the bell shots compared to other boats, and spread false and inappropriate rumours about fellow guests and Zac around the boat. I’ve never experienced a tour-guide to put as much effort into his job like Zac, who excelled in high pressure situations with a large number of guests
- Jordan , 08/07/2019 11:34, Travelled with Friend/s
Many thanks for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. Thank you for your comments on your Representative Zac, it's wonderful to hear he did such a great job on board with you and your fellow travellers. We do always try our best for an even mix of gender ratio, however this is not always possible due to the nature of bookings we receive. I've passed your comments on regarding the towels and speakers on board Navigator to our Operations Manager, thank you for brining this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thanks for joining us!
The tour manager was great (zac) he was friendly, Informative and extremely caring for us and always went to extreme lengths to make sure we were okay by the end of the trip it really felt like we had all formed a special bond with him - it was really upsetting to see the crew on board treat him poorly and act in a racist manner making his job 20x harder. They crew were not welcoming to him and did not treat him as a part of the team which as guests we could see it dampened his mood however he still kept his high spirits to ensure we were having the best time - i really enjoyed my time on the boat but honestly the only let down was the crew - the captain was rude and the bar tender was only out to harm the tour guide (hiding his ipad, his tip jar and telling guest that ringing the bell was the same price on all boats) - the rooms needed to be cleaned lightly and we should of been offered fresh towels
- Olivia H, 08/07/2019 11:30, Travelled with Friend/s
Hi there! Thank you for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. It is great to hear you did have a great time on board and that your Representative Zac was friendly, informative and caring towards you all. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this, thank you for drawing this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thank you!
Zac really made our experience 100 times better. He went above and beyond to give us as much info on the town as possible. He helped the group intergrade very easily with his down to earth, friendly personality. I found many times the crew to be working against Zac, and while he was doing the best job possible they did not seem to be cooperating with him and this made his job a lot harder then it needed to be. Many times I found the crew to be unprofessional, spreading information relating to Zac which was untrue and created an unhealthy environment for guests to interact. The captain was not very interactive with the guests. Our belongings were chucked in the bin before we had even exited the boat without any prior warning. We had a large group of 42 guests but Zac did an amazing job to create such a good atmosphere and resolve any incidents as quickly as they arose. If it wasn’t for Zac our time on the boat would Not be the same and I can’t thank him enough for the memories made :)
- Sophie , 08/07/2019 11:20, Travelled with Friend/s
Thank you for your review of your Navigator cruise with us this season. We're really are so pleased to hear what a wonderful Representative Zac was for you and the other 41 guests on board! I'll be sure to pass your kind words and thanks onto him and also our Operations Manager. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this so that this can be improved for the future. Thank you so much for joining us this season!
I would like to send an email to fully explain my thoughts, however there were a number of events that detracted from my experience. Please note that the crew Bruno, Boris, Hichela, Marko, Karlo and Mate were fantastic in their efforts to solve the issues, and were extremely professional and dedicated to their jobs. When Mate injured his foot, the remainder of the crew were forced to cook, meaning the food quality decreased slightly (not their fault - they’re not chefs) and they couldn’t focus on their primary role. I was disappointed that Sail Croatia did not send a replacement chef or waitress to help. Secondly was a power issue cause by operator error, but again, I saw this as Sail Croatia’s mistake in not correctly training their crews or familiarising them with the ship. I still had a fantastic week (because of the crew and locations) but was disappointed with the lack of support from your company. Our crew were fantastic, but your company could use some improvement.
- Guy, 08/07/2019 09:53, Travelled Solo
Thank you for your review and your email with additional comments, this is appreciated. We are pleased to hear that the crew and your representative were fantastic with their efforts and were professional at all times. However, we are sorry to hear of your disappointment with some aspects. I have spoken with the representative Boris and he has confirmed that on day 3 of your cruise, chef Mate was unable to continue his role as head chef due to injuries. Given that it was such short notice, the captain was unable to obtain a chef replacement. However, the Captain then stepped in to resume this role with the chef assisting with the food preparation for the remainder of the cruise. I've had a look at the issues regarding the generator onboard and can see that this has been recorded via our internal records. I understand that the generator was down for 24 hours and that all guests received a free BBQ onboard due to this human error made by one of the crew, which has been followed up. We hope that these issues didn't detract from your overall experience, and we thank you again for bringing this to our attention via email, so that we could address them directly with you.
Comparing Sail Croatia to 2 other Adriatic cruises on small ships Windstar & Variety at similar cost it would only take a little tweaking to improve “brand” Olimp is a nice new boat with good lower deck cabin size and bathroom. Just 1 hour turnaround between weekly cruises means cleanliness suffers. Acoustics inside dining room had many battling to have a round table conversation and overall food quality competed with onshore Restaurant visits and came second place for most meals unfortunately . Swim stops vs onshore free time compared poorly with Variety cruises program and if I’m being cynical might have something to do with reducing Port Charges and berthing effort same as Windstar. No other cruise at $900/nt fails to put a bottle of water in a cabin with “non potable” sign .Ondeck water cooler ineffective .Toiletries limited to liquid soap pump on wall only . Towels thin scratchy and old . Antonio great - ,issues raised on day 1 Head office ostrich attitude Sad
- Paul , 22/06/2019 13:44, Travelled with Friend/s
I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. We're pleased to hear you liked Olimp and were happy with the size of the Lower Deck cabins and the ensuite also. Looking through our cabin feedback for Olimp from your departure I can see here that we have been rated 5 stars throughout for cleanliness. Your comments have been passed onto our Operations manager so that we can make the necessary improvements for the future. As the ships are small with very limited storage space on board it is not possible to have bottled water on board for the cabins, I'm afraid. We are also working towards eliminating single use plastics on board, implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard. For this reason we also have refillable soap dispensers in the bathrooms rather than single use shampoo and conditioner bottles. We try our best to aim for a good balance of relaxing and exploring and a lot of reviews we receive do say that we often get the balance right. I'm sorry to hear you were not happy with the times spent at swim stops versus ashore. I have passed your comments here onto our Operations Manager. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board.
There is no sound proofing outside the cabin so you can hear people talking in the hallways, doors opening, tables being moved above the cabin, made it very difficult to sleep. Very few people swam so stopping for this made the time with nothing to do too long. Other than the walking tour in Dubrovnik no others, would be more interesting to have more walking tours. I was surprised there were not more food options. No drinking water in the rooms was irritating. Only juice option was some kind of adulterated orange. There was too much time confined to the boat. Having people wandering through from other boats was strange and made me feel a little unsafe. If you pay extra to have the upper cabins, half the time your view is blocked and the room is dark because another ship is docked right next to you. There was a jacuzzi but not enough power to heat it and since the boat was docked right next to another boat people would be staring over at you.
- Anonymous, 28/05/2019 07:30, Travelled with Friend/s
It is wonderful that you enjoyed Croatia and its beautiful scenery and were happy with the service provided by the on board staff. With regards to your comments on cabins not being sound proof, in the Pre-Departure Information we do suggest to bring along a pair of ear plugs so that you won't hear passengers passing outside your cabin or between boats. Your comments have been passed onto our Operations Manager so that we can improve on all of your suggestions for the future, thank you for your comments here. Although there is no drinking water inside your cabin there is a water cooler available for you to use at all times whilst the salon area is open. The tap water on board is not drinkable, I'm afraid. Regarding boats being moored up together, this is standard with most small ship cruises. The ships are smaller than the larger ocean cruise ships and this allows them to visit the smaller more intimate ports not accessible by larger vessels or where sometimes the larger cruise ships have to dock out at sea and use smaller tender boats to get ashore, meaning you would have less time exploring and will need to stick to time schedules. Harbours are therefore a lot smaller with limited space for mooring. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time in Croatia. Thank you!
I suggest more freecycling, Hand out a map and give a time to be back on the boat. It was nice to have a guide, but really not necessary, the islands are small and not much chance of getting too lost. It would be different if the guide was giving tourist/historical information along the way, but that wasn't the case. Lunches would be better had in the villages or a picnic giving Time to explore the villages & countryside. Dinner would be better on the boat, giving time to get to know other passengers over a beer or 2 and would up the bar takings.! I suggest dedicating one smoking zone away from the meals area. (which we did manage to negotiate) but that should be automatic practice. We had an amazing Captain, Vedran, He could get that boat in and out of anywhere and was Always open to sharing information with us if we visited him. Lara did a great job with her briefings before rides. And Tamara, super pleasant, was faultless in the meals and bar area. All in all a fun week.
- Judy, 27/05/2019 13:58, Travelled with Friend/s
Hi there and thank you for your review. We are really please do to hear you found the captain amazing and informative and in regards to Lara and Tamara, we are happy to hear you were well informed prior to your cycle journey each day and well fed and served at the bar - we will pass your comments on to them. Map books are provided and given out at the beginning of the cruise, and we will be following this up for you. You are welcome if there are days where you would prefer to go off on your own and meet the rest of the group at a later stage, you would just need to make your Representative aware. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will advise you of this during the week. We have dedicated smoking areas, towards the back of the boat and we are pleased that this was all sorted for you. We thank you for all your comments and are pleased you had a fun week!
larger cabin without bunkbeds Provide evening meals instead of lunch only
- Colin, 27/05/2019 05:37, Travelled with Friend/s
Hi there and thanks for your review. We hope you enjoyed your time on our cycle cruise. I can see that you booked a cabin on our Ensuite ship which is equipped with a mix of bunk and double beds. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will always advise during the week. Thanks again!
Rides need to be more flexible with maybe dinner not lunch each day to include more cycling and island exploring. I’m gluten free and food was very average. Captain, bar staff and guides were awesome and very friendly. Rooms were average and a little uncomfortable. Overall I had a great cruise but would maybe do different next time. Also I’d preferred an upper room and where told no, put whilst on board others book much later with above cabins...
- Anne Maree, 21/05/2019 13:02, Travelled with Friend/s
Hi there and thank you for your review. It's great to hear the captain, guides and bar staff were very friendly and that overall, you had a great cruise. However, we are sorry to hear that you were disappointed with some aspects of the cruise. Dinner and lunches are organised to fit in and around the daily cycling schedule which can vary from day to day. Our chef aims to prepare more of the foods that you can eat daily, and you are also welcome to bring any special dietary foods onboard the ship. Availability on our ships can change daily, and it's always best to check with us for live availability so amendments can be made. Again thank you for taking the time to send your review.
The boat and crew were fantastic, but unfortunately I was quite disappointed with the age group of travellers on board. There were a large number of older travellers when I was hoping to mix and mingle with travellers around the same age in the 20-40 age group. The trip is marked for couples, young professionals, young at heart. Unfortunately there were too many 'young at heart' and couples on board for my liking. I would recommend doing a Navigator cruise instead with a Premier boat. On the plus side our guide Ivana was amazing and we had a Sail Croatia photographer with us for the week (still waiting for the pictures though which are overdue),
- Anonymous, 18/09/2018 02:02, Travelled Solo
Thank you for your review. We’re so glad to hear that overall you had a wonderful time onboard your Explorer Cruise, and that you were well looked after by the crew and your Tour Manager. We’re sorry to hear that the age range onboard didn’t meet your expectations. Our Explorer Cruises are perfect for travellers that wish to explore, socialise and experience Croatia at its finest, and we often find a mix of couples, young professionals and young at heart travellers onboard. Please keep an eye on the Sail Croatia Facebook page, where all images from the 2018 season will be published.
Wifi needs to work :)
- Yianoula, 09/08/2018 12:50, Travelled with Friend/s
Thank you for taking the time to provide us with your review! WIFI is restricted to mobile network coverage and download limits apply as advertised on our website. We hope to see you with again soon!
Had a great time on board. Great staff great other guests. Cuisine provided was a total let down unfortunately. Everything else happy with.
- Anonymous, 15/05/2018 11:51, Travelled with Friend/s
Thank you for taking the time to write a review. I'm glad you had a great time and enjoyed the company of the other guests and crew on board. Thank you for your valuable feedback in regards to the cuisine, this will be passed onto the crew on board. We hope to see you on another cruise with us in the future.
The boat was not equal genders which effected the vibe. The tour leader could have been a lot better and overall it just wasn't as fun as we expected
- B, 08/08/2017 14:58, Travelled with Friend/s
Hi there and thank you for your review regarding our Navigator cruise. We are sorry to hear the demographics onboard effected the vibe on your boat. We always aim to get a good mix of travellers on all our boats, taking into consideration age, nationality, gender and group makeup - couples, singles and groups of friends. However the makeup of the boat is heavily reliant on who has booked. This particular week we had more females than males book on your cruise across all boat. We do hope that you enjoyed your time in Croatia as a whole. Thanks again.
Absolutely loved Sail Croatia. Would highly recommend the Navigator Cruise for anyone who likes to party and wants to make some new friends! The rooms were spacious and the food was good. 10/10
- Anonymous, 31/07/2017 06:35, Travelled with Friend/s
Croatia is amazing! We did Split to Dubrovnik
- Anonymous, 10/07/2017 06:57, Travelled with Friend/s
Although the cruise was lovely and we explored some fantastic water and towns - for the price we paid 8 couldn't help being a little disappointed. We were not given 1 litre of water per day as promised and instead had to use individual cups from a water dispenser. Fresh towels also should have been provided in order to maintain better hygiene - our boat had an outbreak of gastro. All in all, a fun experience but definitely some room for improvement. Our crew was great as was our leader.
- Caitlyn, 03/07/2017 07:26, Travelled with Friend/s
Thank you for your review. We are really pleased to hear you had a fun experience onboard your cruise visiting some of the most amazing towns and islands, and that your leader and crew were of great value, thank you for your comments here. We thank you for your comments on the water and towels, we no longer provide 1 litre bottles of water, instead we provide unlimited access to a water cooler that is accessible to use during salon opening hours. Upon request, the crew will be more than happy to change your towel for you. We are pleased that overall, you enjoyed your time on the cruise and in Croatia as a whole.
The crew were all excellent, serving breakfast and an evening meal instead of lunch and dinner and having more time at each destination rather than docking at 2pm. Breakfast could be improved by serving fresh juices and fresh fruit salad. But overall it was very enjoyable, the Staff and the hostess were all excellent.
- Shahin, 25/10/2016 16:45, Travelled with Friend/s
Lots of delays while waiting for people to get organised. Believe two small cycling groups would have been better rather than keeping such a big group together. Apart from breakfast, which was great, food was generally of a very poor standard compared to what was being served on other sail and cycle boats. An onboard bbq would have been a nice touch. Tinned soup, stewed meat (not sure what sort most of the time), mashed potatoes and either tinned fruit or very thin slices of cake as dessert not the best end to a very energetic day of cycling. Guides were lovely and our steward was great. The ebikes were an absolute must and made the very steep hills a pleasure to ride on.
- Debra, 20/09/2016 06:37, Travelled with Friend/s
Hi there, thank you for your feedback regarding your Cycle Cruise. It is great to hear you found your guides lovely and steward great. With regards to the food quality on the ship, we aim to be consistent in the meals provided and expect this to be of a high standard. Based on customer feedback, we will be looking at introducing new and exciting menu’s on-board for the 2017 Season. This will include more nutritious and healthy meal options, all made with fresh, local produce. There was a high demand on your departure, so we had added another ship to join this cycle cruise – so the sizes of the groups had increased, and so did the number of guides. From a social perspective, we thought this would be fun for guests to have a larger number of travellers, however based on our experiences this season, we will definitely be looking into changing this for next year and not repeat this, so we thank you for your comment here. We sincerely appreciate the time taken to write your review.
Nice boat/ship and cabin very nice apart from being smelly. You do get used to the smell quickly so no big deal. Wifi is close to useless. Patchy and not available in cabins. No tea/coffee available but you can purchase an average way overpriced wine. Lunches were fantastic. Breakfast service average. Often waiting on food or certain things not available. Wine poor quality. And five times retail price. No towels for swimming. Other less commercially focused tours in the area are much better. SC charge premium fee but they penny pinch. Never again. And cash only for bar tab???? It's 2016.
- Fiorenza, 13/09/2016 06:39, Travelled with Friend/s
"Hi, thank you for your feedback on your Elegance cruise. We are happy to hear you enjoyed the boat surroundings, found your cabin to be very nice and enjoyed your 3-course lunches. However, we are sorry to hear there was a smell in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. Upon checking our reports, I could not find any notification from you to a member of staff. Had we been made aware of the smelly cabin issue, we would have resolved this immediately for you. The Wi-Fi onboard is subject to data limits and network coverage whilst at sea, however I have passed your comments onto our Operations Team so they can check if additional upgrades are available. Towels for showering are provided in your cabins, however if you require additional towels for swimming these can be requested on-board. With regards to your comment about the drinks prices, these do vary and our prices range from 180-380 Kuna (£18-£40) per bottle of wine. The wines are professionally selected and are also stocked based on the feedback from all guests and local availability. Regarding the cash only bar tab, this is something we are looking into for the future cruises - thank you for your feedback on this.
Booking process should show availability. You select a cruise that you want and it shows as available only to get an email shortly after that that boat/cabin is not available. I booked late, under the impression that there were heaps of spots remaining as the website said so only to end up in the worst room on the worst boat. No big deal in the end but annoying. Zero attempt by Sail staff to get everyone introduced together. Unfortunate weather meant we had to divert first night, no ones fault. Swim stops were few and far between, other ships seemed to have a lot more in better locations. missed the second last stop because of weather and went straight to dubrovnik. Weather was blue skies and no wind, I heard its because the boats don\'t want to pay docking fees. Staff very friendly. Food was actually good on boat, recommended restaurants were awful. Drinks wayyy to expensive, should be on par with mainland $5 AUD for a beer is a bit much for young people. Still fun.
- Marcus, 13/09/2016 05:19, Travelled Solo
Hi there, thank you for your review regarding your Navigator Split to Dubrovnik cruise.It is great to hear that you found the crew friendly, you enjoyed the food on-board and that you had fun on your cruise. In regards to availability of our cruises, our prices don't reflect availability and this is noted under the pricing grid for each cruise. We prefer to speak with our customers and we feel by doing so, adds value to their experience with us, and enables us to assist them in finding the best suited cruise for them. In the case of bad weather, or even the chance of bad weather, the Captain may have to alter the itinerary and will visit a different island and port, to ensure the guests are safe yet still get to experience Croatia. I can assure you this has nothing to do with avoiding port fees as pricing is similar at all ports. At the time of docking, the weather may seem to be perfect however, in the early hours this can change drastically and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. In regards to the swim stops, when possible, the Captain will stop to give guests a chance to swim, however this depends on the weather and the scheduling of the ship. I am sorry that this wasn't communicated clearly to you when on-board. In regards to the drinks prices, these do vary and range from 1.96EUR ($2.60AUD) to 2.60EUR ($3.50AUD). Thank you again for taking the timing to let us know about your experience.
The food was cold and took too Long to serve. Iit was good food though and the chef is fabulous. There was a young girl on board who appeared to do nothing and could of helped serve the food or collect the dirty plates. The billing system for drinks is very unusual and being cash only seems questionable. The ship and its facilities were first class and the cleanliness of the rooms could not be faulted. The sailors all worked very hard and continued to clean when we were at swim stops (which were also brilliant)). I lived all the ports and staying in port overnight was also excellent. It was a little disappoinring that our hostess wasn't more visual around the ship however she was very helpful when called upon - especially when we had a member of our group who had mobility issues. She made sure the car was nearby at the end of our trip so we didn't have to walk far. These were minor issues that did take the gloss off what was a spectacular cruise.
- Charlie, 06/09/2016 14:26, Travelled with Friend/s
Thank you so much for taking the time to provide feedback regarding your Elegance Split Return South cruise. It is fantastic to hear that you thought the ship was first class, the cabins could not be faulted, the food and chef to be fantastic and found your Representative to be very helpful. It sounds as though you had a lovely time. Your comments regarding the system used for bar tabs has been taken into consideration, and we are implementing a new system next season. I have passed your comments on to our Operations Team about the food being cold and the delay in being served, we understand that food quality whilst you're on holiday is a big factor so I am sorry that this had an impact on your cruise. In saying this, we are pleased to hear it was still enjoyable. Thank you again for your feedback.
Firstly I\'ve done your cruise 3 times now on various boats and trips and routes. I think you do a great job and everyone has a really good time. There are a few things I\'d like to mention. One is your website, it\'s a little confusing and I say this as I understand your concept and how it works now but it took me a few trips to work it out, and I can tell the passengers didn\'t understand the levels of boats really and there were some younger ones on the young professional cruise who didn\'t know you could go on the premier plus but do the 18-35\'s and I think it\'s a shame as it would have been better for them. They loved it all the same but I know what they are missing. The young professionals has a lot of couples and for me was almost like going on my own as didn\'t want to intrude and couples like to be with other couples so at times I was alone on the young professionals. I also think rather than book all on line till the website is clearer people should call and it should be explained.
- Nicola , 05/09/2016 07:41, Travelled with Friend/s
Thank you for your feedback - it was great to have you join us for the 3rd time! We are always looking at ways to improve our website and make it as clear as possible so that our guests can find the right cruise for them. To make it easier for guests using our website, under our Navigator cruise for example, we have prices for all our available Navigator boats as well as images of our Navigator boat types which show our boat range, from Standard to Premier Plus. We also have an online cruise assessment which is available to assist our guests in finding the right cruise for them. If a guest is unsure about which cruise to book, we are of course here to assist. We are pleased to hear some of the younger travellers had a good time overall and glad you also had a great time with us. Thank you again for your feedback.
Croatia... you cant go wrong with this place, the water the cities, the people, the parties and the weather is amazing!!! However, I think the organisation and timing of the port visits could be better. I did Split to Dub and our second port (which was apparently amazing) we missed due to doing the first excursion "Rafting". well the "Rafting" was more like a 3-4 hour paddle down a river, wayyyy to long and I wouldn't recommend doing. Other ports like Hvar would have been better if we didn\'t have to leave so early in the morning so we could take in all the night life. Further to Hvar, Sail Croatia should also try sort out tables at Hula Hula. The place gets busy and when we arrived we couldn't get a spot to sit and enjoy.
- Chris, 31/08/2016 02:30, Travelled with Friend/s
Thanks for your feedback on your Navigator Split to Dubrovnik cruise. We are happy to hear you enjoyed Croatia as a whole, enjoyed the weather, parties, cities and people! We are sorry to hear you missed out on the second destination Makarska due to partaking in the Rafting excursion. We do mention on our Excursions page that the Cetina River Rafting is not extreme and is suitable for beginners and those of Intermediate experience. One of the highlights of our Split to Dubrovnik route is that you get the opportunity to spend two nights on Hvar Island, (Stari Grad and Hvar). We don't have a partnership with the popular Hula Hula Bar as they are an independent company however, this is something to look into - thank you for your comments on this.
I was very disappointed in this your due to the fact that I was combined with a very large group who had booked together and further, several older couples. I am a young solo traveller and was not put with other like minded individuals. The group I was put with seemed to be more like an explorer group and even though Nagivators are designed for 18-35 year olds there were people on board that were much older. This did not make my time fun at all. Further, I feel it was selfish for sail Croatia to place such a combination of people together, given that I had paid so much for the trip. I will not be booking with sail Croatia ever again.
- Georgia , 29/08/2016 07:48, Travelled with Friend/s
Hi there and thank you for your feedback on our Navigator Return cruise. We have had a look into this for you and can see that we had a good mix of couples, groups of friends and 6x single travellers on-board your boat - with most travellers aged from mid-late 20s. We see that you also had a friend book on your boat - and we hope they enjoyed their cruise also. We always aim to get a good mix of guests on our boats, taking into consideration age, nationality, gender, solo travellers, couples and groups. However, this heavily depends on who has booked. We hope you enjoyed Croatia as a whole and we thank you for providing feedback.
The room that I got was on the ensuite boat downstairs. Unbearable. Was so so hot down there, get no breeze through the hallway door, and when I opened the outside window a wave came in soaking my bed and ruining my phone. If your going to have rooms like this you need to make sure that the aircon on the boat works and if it doesn't work, get it fixed. I got really sick from this week due to lack of sleep and sleep in a saltwater soaked bed. Food was good, crew was good, activity options were good
- Nathan, 10/08/2016 04:32, Travelled Solo
Hi there and thanks for your feedback. We are pleased to hear the food on-board was good as well as the optional activities and crew - we will pass your comments on to them. In regards to the Lower Deck cabins, at times the rooms can become hotter during peak months. We advise, when safe, to open your port hole for ventilation whilst you are in your cabin to let air-flow through. As you booked an Ensuite Lower Deck cabin, we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type, (it is included on our Premier and Premier Plus boats). We are sorry to hear about the soaked bed. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues.I have searched our records and cannot see that you had reported this to a member of staff. Had this been reported, we would have rectified the bedding situation immediately. We are happy that you had a good trip overall and thank you for providing feedback.
One hell fun week on a boat - what more can you ask for! Only thing was that it was advertised as having air con, yet apparently it didn't work. It was so hot to the point that no one could sleep - basically had to drink ourselves silly to get an hour or two of sleep in before you become drenched. Made everyone ill and somewhat crazy! Anyways, ignoring that, so sick and full of good times!! The food will impress you! I would go for premium boats if you like sleep.... but lesser if you want to rage everyday. Thankgod for Marco, the sickest captain on Sail Croatia! Maria Mag
- Andrew, 02/08/2016 11:00, Travelled with Friend/s
Hi - thanks for your feedback on our Navigator Return cruise. It's great to hear you had a good time on the cruise and found the food impressive. We will pass your comments on to captain Marco! In regards to the cabins on-board our Ensuite boat, air-conditioning is not included on this boat type. This is included on our Premier and Premier Plus boats and we recommend booking these boat types if you would like an air-conditioned cabin. Thanks again for your feedback and hope to have you join us again in the future.
Had a great time, however, the ratio of girls to guys was way too unbalanced on our boat, we were 28 girls and 5 guys, where 14 of those girls came as a group and kept to themselves most of the time. This limited group socialising. And then hearing about other boats who were having so much more fun as their group socialised more. Was a great cruise, make some cool friends nonetheless.
- Mary, 01/08/2016 21:12, Travelled Solo
Thank you for your feedback on our Navigator Dubrovnik to Split cruise. It's great to hear you had a good time on this cruise and made some new friends. We always aim to get a good balance on-board all our boats taking into consideration age, gender, nationality, group makeup - friends, solo travellers and couples. However, at times this is not possible as it heavily depends on who has booked what boat. We would like all our guests to socialise with other groups on-board, but it is down to the individual. In saying this, we had several boats on this route which hopefully provided you with a more sociable atmosphere in being able to mingle with travellers from other boats. Thanks again for your feedback.
We have a few negative issues; 1. They should have a different system in placed for the way drinks would be tallied up. 2. We had a wonderful leader but the way she was treated by others on our boat, was uncalled for. The other crew members ie Captain should have intervened when abusive/threatening language was used at the leader.
- Susan, 29/07/2016 03:55, Travelled with Friend/s
Thank you for your feedback - We hope you enjoyed the cruise with us. Thank you for your kind comments on your leader - I will be sure to pass these on to her. With regards to the bar tab, we are implementing an improved system for next season so thank you for your comments on this. Regarding the leader being verbally abused, we do not tolerate this type of behaviour to our leader or guests - guests are dealt with accordingly as we have strict procedures in place for any such behaviour. We are currently investigating further. Thank you.
More time on the islands and less on the boat
- Rebecca , 25/07/2016 21:04, Travelled with Friend/s
Food was below average. The rent of the week was perfect
- monique, 18/07/2016 02:44, Travelled with Friend/s
- Katharine, 30/06/2016 09:07, Travelled Solo