The boat we where on the Mala Kate was shit, Pay the little bit extra and go on a better boat. This was my first time on a sailing boat Croatia and I expected more. The rooms were dirty, bins never cleaned , alcohol cleaned up yes. The captain took us of cause multiple times, did not stop at certain swim spots and missed actual islands throughout the whole journey. Honestly a partial refund would be expected as the experience on this was not what was promised nor the correct destinations visited. The boat was way out of ratio from male to female also.
- Kris, 12/08/2025 04:33, Travelled with Friend/s
Dear Kris, Thank you for taking the time to review your cruise with us this season. It is a shame to read that you felt the option you booked did not meet your expectations. We offer a wide range of different ship types to suit everyones budgets, offering different levels of accommodation and comfort. For example, our Premier ship cabins, offering spacious cabins with ensuite bathrooms and AC. I wanted to provide some more information on the decision to change the itinerary during your cruise. I can see that due to unfavourable weather, it was reported that the Captain did need to make some changes to the itinerary, I'm afraid. Due to the increase in wind and rocky seas, a swim stop was also not possible due to safety reasons. Our Captains are responsible for the safety of both the vessel and all guests onboard, and in accordance with our Terms and Conditions, they may adjust the itinerary if necessary to maintain this. I'm pleased to see that after missing Hvar earlier in the week, the Captain made sure to make this stop later during your cruise so that guests did not miss out on visiting this destination. Although some changes needed to be made due to the weather in Croatia, I can confirm that all other destinations were visited as per your itinerary, and just Mljet was skipped as a result of bad weather. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. I can see from our reporting that you did not raise any issues with your Sail Croatia Representative whilst you were on board Mala Kate, which is a shame as our crew could have organised additional cleaning of your cabin and emptying of bins. We have reached out to you directly to discuss your feedback further, Kris. Thank you, Cayley
I was told a couple weeks before our sail that unfortunately I was being put in a double bed with another male. I sent several emails back and forth and their response was always “it’s in the FAQs” and they couldn’t help me so bad luck. When I arrived to the ship I found out there was serval couples staying in 2 x single beds so the issue could have been resolved if they actually wanted to. Also they allowed a group of 20 friends/couples to book the ship (40 on the ship) (also a group of 7 so 13 people were strangers) It ruined everyone’s trip because they weren’t there to make New friends they were there to party with old ones and they had the monopoly on every thing in terms of dinners and that. It really ruined the vibe because everyone felt on the outside because they would take over the ship and leave the rest out, we made our own fun but would be nice. Very disappointing overall, the crew and rep were 5 starts but management side before the ship has sailed in the downfall.
- Daniel, 26/07/2024 07:54, Travelled with Friend/s
Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.
- facilities on the boat were well below par. - representative did not get involved with the clientele on the boat - ratio of boys : girls was absolutely out of balance. Will not be recommending this , very unfortunate
- Charlie, 27/07/2022 05:41, Travelled with Friend/s
Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.
Everything
- Naci , 14/07/2022 14:36, Travelled with Friend/s
The tour was incredibly poorly organised. The company completely fail to train their staff in how to deal with any form of issue outside of the schedule. This included no solution to cancelled trips, no ability to deal with onboard conflicts and issues, and making consistent promises that were not delivered. I did a Topdeck tour at half the price 3 years ago, and I would suggest it is a much better option than this. Sail Croatia failed on every front. The only exception to this was the crew and captain, who made the tour more tolerable.
- Dominic, 06/06/2022 05:24, Travelled with Friend/s
Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.
More thought taken into who should be in the groups. Our boat consisted of 4 groups of people. One group of 15 boys from Sydney who we never saw come out of there rooms, a group of 7 from Sydney and only 2 groups of 2. Of that 85% male and everyone was Australian. Couldn’t do many of the group activities because the 2 major groups didn’t want to participate. Whilst everyone was nice, when you have such big groups of prexisting friends it doesn’t create a social atmosphere because people get comfortable in the groups. We also got hyped up for certain nights only to be disappointed, we went to a foam party which had no foam and also nobody else in the club but on that island we found out the next day other travels were taken to clubs that were busy and had great atmosphere’s. We had a change of host in the second day who arrived on the 3rd day. He was better but up until that we had no direction what to expect or what we were doing. I could keep going but not enough letters remaining!
- George, 14/08/2019 19:01, Travelled with Friend/s
Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.