Thank you for your feedback. We’re pleased you enjoyed Croatia’s incredible scenery, had a great experience with your Representative and met some wonderful people along the way. Small-ship cruises are designed with sailing in the morning, a midday swim stop and arrival into port in the early afternoon, giving guests the afternoon and evening to explore before remaining moored overnight. While this balance of sailing, swimming and exploring is an intentional part of the experience, we appreciate it may not suit everyone. We’re sorry to hear of your concerns regarding the glasses onboard, which we take seriously and will raise with the relevant team. Itinerary changes can also occasionally be necessary due to weather and sea conditions, even when skies appear clear, or port restrictions and availability. Thank you again for sharing your experience, and we’re glad you still enjoyed many aspects of your week exploring Croatia.

Thank you for taking the time to share your feedback. We’re pleased to hear your kind comments regarding Tasi and Toni and the support they provided throughout your cruise. We’re sorry to hear that other aspects of your experience did not meet your expectations. Our team is in direct communication with you regarding the concerns raised, and your feedback has been reviewed in detail with our Management and Operations teams. Thank you again for taking the time to share your experience.

Thank you for taking the time to share your feedback. Firstly, we’re delighted to hear your wonderful comments about Anita, and we’ll be sure to pass these on to her. We’re sorry that your overall experience onboard Romantic Star did not meet your expectations. Having reviewed the feedback from this departure as a whole, guests generally rated their experience highly, so your 1-star rating does stand apart from the broader feedback received. While we understand that you booked independently and paid the single supplement, we would also like to clarify that you were travelling alongside a larger group of approximately 12 friends onboard, rather than travelling solo. Our Elegance cruises welcome guests travelling independently, as couples and as part of groups, and naturally the social dynamic between guests will vary from departure to departure. We appreciate that food is also a matter of personal preference and are sorry that the meals were not to your taste. Your comments regarding your dietary requirements and the service you experienced have also been shared with the relevant team. Thank you again for travelling with us, and particularly for recognising Anita’s efforts throughout your week.

Thank you for your review. We understand that the generator was an important feature for your group and that its failure affected the way you had planned to enjoy your bareboat Yacht Charter. As a gesture to recognise the inconvenience caused, we agreed on a compensation arrangement with you during the charter, which we were pleased you were happy with at the time. Whilst all vessels undergo regular maintenance and checks throughout the season, unfortunately equipment failures can sometimes occur unexpectedly. In this instance, the generator could not be repaired during your charter. We’re therefore naturally disappointed to see this review, particularly as we did work with you during the charter to address the issue and provide compensation. That said, we understand your disappointment and appreciate you taking the time to share your experience. We will continue to review how we can best support guests when an important onboard feature unexpectedly becomes unavailable.

Thank you for taking the time to share your review. We’re pleased to hear you enjoyed the experience with your Skipper and fellow guests. We have reviewed our internal communications and can see that you attempted to contact us by phone and live chat on several occasions, but these were outside our Sales Team’s operating hours. Our team responded as soon as they were back online and addressed your questions. We also provide detailed information on our website, in pre-departure information, and through the Online Account, which can be accessed at any time. With regard to the itinerary, due to the nature of yachting in Croatia, itineraries can be subject to change, as outlined to guests in advance. This can be due to factors such as weather conditions, port restrictions and other operational considerations. We’re sorry that the itinerary did not meet your expectations and appreciate your feedback.

Thank you for taking the time to review us and share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our internal reports, we were unable to find any record of concerns regarding a leak in your cabin or issues with your meals during your cruise. As outlined in our pre-departure information, we have a clear onboard reporting process to ensure that any issues can be addressed as quickly as possible. Unfortunately, as these concerns were not reported to your Onboard Representative during the trip, our team was not given the opportunity to investigate or resolve them while you were onboard. We appreciate you taking the time to provide your feedback, as it helps us continue to review and improve our services.

Thank you for taking the time to share your feedback. While mechanical issues can occasionally arise unexpectedly, we're pleased that our crew responded promptly and worked hard to restore the AC as quickly as possible. We're sorry to hear that other aspects of the trip did not meet your expectations, and we appreciate your comments. Feedback such as yours is valuable and helps us continue to review and improve the guest experience.

Thank you for your thoughtful review. We're delighted to hear you enjoyed the excellent weather, friendly and attentive crew, and the exceptional food prepared by our chef and galley team. It's also wonderful to know our Tour Manager helped make your experience memorable. We also appreciate your constructive suggestions regarding the itinerary and activities. Guest feedback like yours is invaluable, and we will certainly take your comments into consideration as we continue to refine and enhance our cruising experience. Thank you again for sharing your experience with us.

Thank you for taking the time to share your feedback. We're pleased to hear that you found the cycling fantastic and that you enjoyed exploring Croatia by bike. It's also wonderful to know that you found both guides friendly, helpful, and knowledgeable, and that you were comfortable on your bike throughout the trip. Croatia truly is a beautiful destination for cycling, and we're pleased that these aspects of your holiday left a positive impression. We appreciate your comments regarding the route grading. Our ratings are intended to reflect the overall average difficulty of the tour, and as you noted, daily rides can vary depending on the terrain and itinerary, with some days being more challenging than others. Regarding the cabin issue, our understanding was that the concern related to the shower hook in your bathroom. This was addressed during the scheduled cabin service and we apologise for any inconvenience caused in the meantime. We're sorry to hear that the food did not meet your expectations and clearly there is room for improvement based on your feedback. It has already been passed on to the relevant parties for review. Thank you again for travelling with us and for sharing your thoughts.

Thank you for taking the time to share your feedback. We're delighted to hear that you thoroughly enjoyed your cycling experience around the islands and that Marin and Martin helped make your trip so memorable. We're sorry to hear that certain aspects of the onboard experience did not fully meet your expectations. We appreciate your comments regarding the cleanliness of the vessel and cabin, the location of your cabin, the food quality, and your interactions with the crew. We understand how these factors can impact overall comfort and enjoyment, and we will ensure your feedback is shared with our team and the vessel operator for review and consideration. It's wonderful to hear such positive comments about your guides, who work incredibly hard to create an enjoyable and safe experience for our guests. We will be sure to pass on your kind words to Marin and Martin. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your review. We are delighted to hear that you enjoyed the itinerary and that you were pleased with your cabin aboard Tempera. However, we are sorry to learn that the dining experience and onboard service did not meet your expectations and detracted from your overall enjoyment of the cruise. We understand how important both the quality of the food and attentive service are to the overall holiday experience, and we regret that these aspects fell short from your perspective. While reviewing feedback from this departure, we noted that the meals provided fell slightly below the high standards we strive to deliver to our guests. Your comments regarding both the food and service have been shared with our team for their review and consideration, as guest feedback plays an important role in helping us identify areas for improvement. While we are pleased that there were elements of the cruise you enjoyed, we are sorry that the overall experience did not feel reflective of the value you expected. Thank you again for your constructive feedback and recommendation. We truly value guest insights as they help us continue to improve our experiences.

Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the cycling routes and the incredible scenery - this is such a key part of the experience, so it’s great to know this aspect delivered. We’re sad to hear that elements of your onboard experience did not meet expectations. Having reviewed feedback from all travellers on your departure, the ship received an average score of 4.58 out of 5, so it’s disappointing to hear that your personal experience fell short of this, and of what you were expecting from your trip. Dionis is part of our Premier ship category, which offers a comfortable and sociable cruising experience, and we’re sorry to hear that aspects such as your cabin and onboard service did not reflect this for you. Your comments regarding maintenance, comfort, and crew engagement have been shared with our operations team so they can be reviewed directly. I can see at the time of enquiry you requested a Single Supplement to ensure you had a private cabin to yourself, rather than sharing with another guest. With regards to the Single Supplement, this is set at 50% of the per person price across the industry, as cabins are designed to accommodate two guests, and the supplement reflects sole occupancy of that space. For guests seeking a more spacious onboard environment, larger cabins, and additional onboard features, we do offer our Premier Plus ship range on our Cycle Croatia cruises, which may be a better fit depending on preferences and of course budget. Thank you again for your feedback, and we’re glad you were still able to enjoy the cycling and the stunning Croatian islands.

Hi Robin, thank you for taking the time to review your cruise with us this season. I am pleased to see your kind words regarding the staff and carefully planned itinerary, it is great to read you enjoyed all of the beauty Croatia has to offer. We appreciate your more constructive feedback on the food. Red meat is very popular in Croatian cuisine, but I will pass your feedback regarding meals on board onto the relevant team. I'm sorry that the hot tub was not working during your cruise with us, Robin. Thank you for joining us this summer!

Dear Kris, Thank you for taking the time to review your cruise with us this season. It is a shame to read that you felt the option you booked did not meet your expectations. We offer a wide range of different ship types to suit everyones budgets, offering different levels of accommodation and comfort. For example, our Premier ship cabins, offering spacious cabins with ensuite bathrooms and AC. I wanted to provide some more information on the decision to change the itinerary during your cruise. I can see that due to unfavourable weather, it was reported that the Captain did need to make some changes to the itinerary, I'm afraid. Due to the increase in wind and rocky seas, a swim stop was also not possible due to safety reasons. Our Captains are responsible for the safety of both the vessel and all guests onboard, and in accordance with our Terms and Conditions, they may adjust the itinerary if necessary to maintain this. I'm pleased to see that after missing Hvar earlier in the week, the Captain made sure to make this stop later during your cruise so that guests did not miss out on visiting this destination. Although some changes needed to be made due to the weather in Croatia, I can confirm that all other destinations were visited as per your itinerary, and just Mljet was skipped as a result of bad weather. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. I can see from our reporting that you did not raise any issues with your Sail Croatia Representative whilst you were on board Mala Kate, which is a shame as our crew could have organised additional cleaning of your cabin and emptying of bins. We have reached out to you directly to discuss your feedback further, Kris. Thank you, Cayley

Hi Gina, thank you for taking the time to share your feedback. We’re really pleased to hear you had a positive experience with the captain and crew, they will be very happy to hear your kind words. We're however truly sorry to hear that your experience didn’t meet your expectations. As per our website, our vessels are traditional-style sailboats and they primarily operate under engine power for reliability and scheduling purposes. That said, we do offer sailing holidays with our Private Yacht Tours. On these tours, you will use a dinghy to go ashore, to the beach and within secluded bays, so perhaps this was more the experience you were looking for rather than one of our cruises you had booked. In terms of swim stops and beach access, we aim to offer daily swim opportunities, where possible. The ships do need to keep to a schedule, and take into consideration sailing times, weather, port traffic and other activities planned, so the time guests have to swim from the ship does need to be limited. Once the ship arrives into port, the islands have many beaches and locations for swimming, so guests can go for a further swim if they choose to do so. As for the breakfast timing, we’re sorry you felt it was too limited. I will be sure to pass these comments onto our Operations Team in Croatia. Thank you again for your review Gina!

Hi Dan, Thank you for your review. We're sorry to hear your cruise didn’t meet your expectations. We have a thorough process in place for handling complaints onboard, which includes raising any concerns with your Tour Manager and, if needed, escalating them to our customer service team so we can address them promptly. This process is outlined in your pre-departure documents and on the Sail Croatia app. We’ve reviewed our internal records and found no report of your concerns during the trip, and it appears the complaints process was not followed. Unfortunately, we’re unable to resolve issues that aren’t brought to our attention at the time. While food preferences can vary, we’ve reviewed feedback from your specific departure and found the average food rating was 4.3/5 from fellow travellers. Your comments have been noted and are appreciated. Hvar is one of the most vibrant destinations in Croatia, known for its beaches, restaurants, and nightlife. Guests looking for a party atmosphere typically head to popular venues such as Hula Hula Bar or Nautica Bar, famous for their flaming Jäger trains. While noise restrictions apply to ships docked in many Croatian ports to respect local communities, these don’t affect the nightlife onshore - guests simply head off the ship to enjoy their evening. Information on tipping - including guidelines on etiquette and suggested amounts - is available on our website, in pre-departure documents, and on the Sail Croatia App. Given the information provided in advance of your cruise, we were surprised to hear that the tipping process was unexpected. Tipping, while not customary in countries like Australia and New Zealand, is widely practised and appreciated in Croatia and across Europe. Many locals rely on the summer tourism season to earn the majority of their annual income, and while we pay all our staff a fair and competitive wage, tipping is a customary and appreciated way to acknowledge good service. It’s always optional but very much valued. Sail Croatia offers a relaxed, hassle-free way to explore Croatia by small ship. With accommodation, transport, and some meals included, guests can enjoy a unique travel experience while visiting beautiful destinations along the coast at their own pace. Thanks again for taking the time to share your experience. Thanks,

Dear Henning, Thank you for taking the time to share your feedback. We genuinely value all input, as it helps us improve and ensure that our trips meet the diverse expectations of our guests. We understand that you felt the cycling routes were shorter than expected and that there could have been more opportunities for swim stops. We aim to balance both activities in a way that suits the varying preferences of our guests, but we appreciate your thoughts and will certainly take them into consideration. Regarding the information provided by the cycle guide, it’s our goal to ensure that all guests have the context and details they need for a safe and enjoyable experience. However, we understand that preferences for information can vary, and we will review how we can provide a balance between giving useful details while not overwhelming our guests. Upon checking our internal reports, there were no reports of issues regarding the air-conditioning in your cabin. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Your feedback is invaluable to us so we do thank you for taking the time to provide it. We hope to welcome you back on another adventure soon.

Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.

Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!

Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.

Dear Jeremy, Thank you for your review. We are pleased to hear you found Croatia lovely and we hope you enjoyed visiting the various islands. We're sorry to hear the cruise didn't meet your expectations. We couldn't find any correspondence regarding the age range advised to you, however this cruise type is open to all ages over 18, but typically appeals to a more mature traveler. We aim to offer a variety of meals using fresh local produce, so we regret any disappointment in this area and water toys aren't included, but can be brought on board. We provide detailed pre-departure information via email and on your Online Account, which includes everything you need to prepare for the cruise. We appreciate your input and thank you for your review!

Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.

Dear Jack, Thank you for leaving us with your review. Our Standard Ships are popular with budget conscious, independent travellers on extended travels throughout Europe. Our Premier and Ensuite ships offer the added benefit of air-condtioned cabins compared to our Standard ships which you chose to travel on. We regret any issues experienced during your cruise. It is common for the more traditional, wooden ships, which are full of charm and history, to face occasional leaks during severe weather conditions, which was unfortunately experienced in the small part of the dining room during your week. Your comments help us in our ongoing efforts to maintain and enhance our vessels. Thank you.

Hi CJ, Thank you for taking the time to leave us a review. We cater to many dietary requests on our cruises, and I can confirm that the crew onboard your ship were aware of your partner's nut allergy. While we take every precaution to reduce the likelihood of cross-contamination, due to the nature of the small kitchens onboard our ships, we cannot guarantee a completely nut-free environment. As outlined in our terms and conditions, all special requests must be advised in writing at the time of booking. We received your request the day before departure. Although we strive to pass on any reasonable requests to the relevant supplier, we cannot guarantee that every request will be met unless specifically confirmed. It is essential to obtain written confirmation that a special request will be complied with, especially where it is crucial for your safety. We have been in contact with the appropriate parties, including the Operations Team, Captain, Crew, and the Onboard Representative. We can confirm that peanuts are not a standard ingredient in burritos. Additionally, there were no nuts intentionally added to the meal. While we strive to ensure the safety of our guests, it is standard practice that individuals with severe nut allergies carry their medication with them. We appreciate that your partner had the necessary precautions in place and are relieved to hear there was no allergic reaction. Given that there was no allergic reaction, we regret that we cannot offer a refund for something that could have happened. We appreciate you raising this matter and providing us with feedback, as it is only through feedback like yours that we can continue to improve our services.

Hi there, thank you for your review. We are pleased to hear that the Tour guides were really great and that the rides were awesome. We are disappointed to hear that your view of the cabins did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure and the cabins received an average score of 4.73 out of 5, however we appreciate your suggestion for improvements which we have shared with our Operations team. Once again thank you for joining us this spring.

Hello Phillip, we wish to thank you for taking the time to review your Cycle cruise with us this season. We are very happy to read you had a fun trip and the weather was on your side, this is great! We are also pleased that you found the crew to be genuine and friendly. We are sorry to hear that you found the food bland and we will make sure that this feedback is passed onto our Operations team for improvement. Thank you for a wonderful week on board exploring Croatia with us.

Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.

Hi Nikita, thank you for your review. We are pleased to hear you enjoyed your time in Croatia and its beautiful coastline. However, we are disappointed to learn of your lack of enjoyment onboard. The drinks prices are set per ship and an estimated price list is available for your perusal via our website. The bedding configurations onboard our Navigator cruises are not confirmed until 1 week prior to departure, and these can either be made up of; bunk bed, twin bed or double bed configurations. I can see that a double bed wasn't requested in this instance. In regards to the water cooler, water is available onboard this boat 24/7 from outside the saloon area and you are welcome to re-use your own water bottle. Upon checking our internal reports, I can see that our Onboard representative had tried to make you as comfortable as possible whilst your partner was unwell by bringing tea and water to your cabin, and even offering further medical assistance - we hope that he has made a full recovery.

Hi A, thank you for your review. We are disheartened to hear of your experience and we hope that you were able to enjoy other aspects of your cruise. Our Premier ships include a mid-week cabin service which includes rubbish removal, floor and bathroom cleaned and a bed linen change. Additional towels can be provided upon request. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the meals served, our chefs aim to provide a variety of meals using fresh, local produce and we are pleased to see that the overall feedback rating for the meals served during your week was rated 4.6 out of 5 stars. We understand that there was another group onboard who experienced sickness for less than 24 hours, due to reasons not relating to the cruise. Upon checking our internal reports, there were no reports of issues with the air-conditioning onboard. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Again we thank you for your feedback, and we hope you enjoyed your time in Croatia as a whole.

Hi there Karen, thank you for taking the time to review your cruise with us this summer and provide us with further feedback.

Thank you for your review. We appreciate your kind words about the tour leader and crew, and we're glad they were able to enhance your journey. We are disheartened to hear of your disappointment with the accommodation. It's important to us that our guests have a comfortable stay. We would like to mention that our Ensuite cabins are of a similar size to the Standard cabins, and our website provides images that depict the layout of the bathrooms, including the shower over the sink. We regret that you didn't have an optimal experience, but we encourage guests to notify us of any issues during their cruise, as our team is always ready to address concerns promptly. Our resolution process aims to ensure guest satisfaction, and had we been informed during your cruise, we would have taken immediate steps to find a suitable solution. Thank you for all your comments and thank you for travelling with us this season.

Hi Jess, thank you for taking the time to review your cruise with us this season. We are sad to read this as we receive such high rated feedback from other travellers for your cruise and ship throughout the season, so this is a shame. It is not possible to pre-book twin or double bedding on the Navigator cruise type Jess, so I can confirm you did not book for two single beds, I'm afraid. Our ships can be twin, bunk, or double bed cabins as stated in the FAQS, and also on the Premier Ship page. Feedback is very important to us and I will be sure to pass your comments on to the relevant teams. Thank you for joining us this season in Croatia.

Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.

Hi Ruby, thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for this ship and throughout the season in general. We do understand it is very hot in Croatia during the summer, especially when you joined up which can make it difficult to sleep. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. As feedback is very important to us, I will be sure to pass your comments onto the relevant teams. Thank you for joining us.

Thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for your ship throughout the season in general. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. As you have provided your review anonymously I am unable to check if you have raised any of the issues mentioned in your review with your representative onboard. I have however checked with our Operations Manager and no issue has been raised with him on your departure which is an action required if you are unhappy with the actions of your representative and their service. We do thank you for your feedback and thank you for joining us.

Hi Jack, thank you for sharing your feedback with us regarding your recent Sail Croatia - Hideout Cruise. I will be sure to pass your comments and kind words regarding Ioana onto the team, she will be so pleased to hear this, so thank you for your kind words here. It is wonderful to also read you were happy with the food served on board. We are disappointed to hear that your experience did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure, and we have received 5 Stars across both of our ships that departed on the Hideout Cruise. Our Standard and Ensuite ships have fans inside the cabins for additional ventilation and are more suited to the budget conscious traveller. For guests that prefer air-conditioning, our Premier ships are guaranteed to have AC in all cabins. The differences in ship categories are available on our website prior to booking with us. We have a comprehensive process in place to address any issues that may arise during your time onboard the cruise - this is provided via your pre-departure information and reiterated in the Welcome Speech. Our representatives are there to assist you with any concerns or challenges you may encounter. However, if you feel that your issue was not adequately resolved, we encourage you to escalate it to our Operations Manager and/or Managing Director. They will ensure that your concerns are thoroughly addressed and appropriate actions are taken. Thank you, Cayley.

Hi Benjamin, Thank you for taking the time to write your review. It is fantastic to hear you had a fun week onboard! Regarding transparency, we strive to ensure accurate and transparent billing for all our guests. You are welcome to ask for a daily tally of your bar tab to be able to keep track of what was consumed during the cruise. It is easy to lose track of these as the week goes on so it is always good to check daily. We do appreciate your feedback and any suggestions are always welcome as we are always looking to make improvements. Please rest assured your feedback has been passed on to the relevant departments. Thank you again and we do hope to see you with us again!

Hi there! Thank you for taking the time to write your review and share your experience with us. Your positive comments regarding the food is lovely to read and we are so pleased you enjoyed the meals served by our team on board. Your feedback is important to us, so the points you have mentioned will be communicated with the relevant departments. Due to health and safety reasons, it is not permitted for guests to freely socialise between boats at swim stops. Once docked in harbours, or off the ships, guests of course can socialise with lots of different travellers from other boats. The Pirate Party is no longer part of our itineraries and as per our website, this has been replaced with our Blue & White Party in Makarska.

Hi Conor, Thank you for taking the time to provide feedback on your recent trip with us. We are glad to hear that you were still able to enjoy your trip, thanks to the people you met and the places you visited. However, we understand some aspects didn't meet your expectations. Regarding the pricing of drinks, we would like to clarify that the prices may vary between ships and information about this can be found on our website under our 'Travel Resources'. We want to assure you that our crew and representative on board work diligently to facilitate a great week for all our guests and that our crew's intention is to enhance your experience. Furthermore, the feedback we received from your departure week was predominantly positive. However, we take all feedback seriously and are committed to addressing any concerns raised. We appreciate your feedback and if there is anything else you would like to discuss, please feel free to reach out to our customer support team directly.

Dear Marta, thank you for taking the time to review your cruise with us this season. I am very sorry to hear you felt this way about your experience. Unfortunately we are unable to guarantee the weather, so it is a shame that you did not have the best weather during your time with us. Overall for your departure I can see most guests that joined the cruise have said in feedback that they would recommend us, so I am sorry to hear this is not the case for you. Thank you for joining us Marta and for taking the time to review your experience.

We appreciate your review Tammy, thank you. We are so disappointed to read your comments. Some ships provide amenities however, this is unique to each ship and to avoid disappointment, we encourage guests to bring their own. Wifi is subject to download limits and coverage. We have taken all your comments into consideration and we appreciate you taking the time to share this with us.

Thank you for your review Kalee. We are sorry to hear you were unhappy with your cabin arrangements and boat in general. I have gone through all the feedback ratings and we were given 4 stars for the 'boat overall'. Our chefs prepare all meals in their small gulleys located onboard the boat, aiming to provide a variety of meals however we understand that this is not always to everyone's taste. Soap, shampoo and conditioning is not included and we advise guests to bring their own onboard to avoid disappointment. Triple cabin consists of a small double bed and single bunk, as advised prior to booking this room type. As they are the same size as a twin share (2 people per cabin) we provide a 10% discount. I understand that you were moved to another cabin free of charge. We hope this was more than suitable. After reviewing the organisation of the cruise by the Onboard Representative, they were rated all 5 stars which includes; destination, organisation and friendliness. We thank you for your review.

Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.

Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you

Thank you for your review Chloe. We are really pleased to hear you met some amazing people on your cruise. We have high expectations and aim to provide our guests with lovely, fresh meals week after week, so we are very disappointed to hear the meals served didn't meet your expectations. Dietary requirements are passed on to the chef, and we encourage guests to introduce yourselves to the chef and discuss any additional requests with them. The bar is open during the day, generally up until midnight unless instructed by the crew - we appreciate you bringing this to our attention and we will discuss further with our Operations Team to ensure our high levels of service are maintained. Thank you.

Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.

Hi Matt, thank you for your review. We hope you enjoyed your time in Croatia overall. We have a variety of Premier ships and each is unique in style, however will include; air-conditioning, ensuite and larger cabins. All our cabins include bedding and a shower towel for your use. Upon checking our reports, I can confirm that this wasn't raised with your Onboard Representative. Having a look at the feedback provided for your Onboard Rep/Host, they had received all 4-5 star ratings, which includes; destination, organisation and friendliness. We are sorry to hear you were disappointed here. Thank you again for your review Matt.

Hi there and thank you for your review. We hope you were able to enjoy Croatia whilst you were there and immerse yourself in the beautiful country and culture. We are sorry to hear of your disappointment with some aspects of your cruise. Breakfasts are offered to all guests and the opening times are advised by the Onboard Representative. The chef will always provide more breakfast options upon request. The chef aims to provide fresh meals using local produce, they operate out of a small kitchen and we understand that not all meals are to everyone's taste. We appreciate your comments here and these will be passed on. Lookng at the meal feedback for your week onboard, the average rating was 4 stars. We are sorry to hear you didn't enjoy the swim stops like you had in the past, our captain aims to provide a good balance between land vs sea, mooring up into secluded bays for all guests to enjoy. We do hope that the issues experience didn't detract from your overall enjoyment, as this is certainly not a reflection of the high standards we expect week after week. We hope that you join us again in the future and we thank you again for your review.

Hi there Anthony, thank you for your review. We are really pleased to hear that your rep Mate was helpful and professional and made your trip enjoyable. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning, cabin door lock, broken fridge and key for internal locker. I understand that on the 2nd day the Captain was made aware there was no hot water, and this was rectified within 20 minutes. We operate a mid-week cabin service which includes changing of bedding. I'm afraid paddle boards are not included on our cruises however, at times past guest may leave their water toys onboard for others to enjoy. Upon checking the feedback for the week, guests have provided 4-5 star ratings from the meals onboard to the cabins and Tour Guide. We really do hope that your time in Croatia was enjoyable and that the issues experienced didn't detract from your overall enjoyment.

Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.

Hi Hilary, Thank you for your review. I'm pleased you had a great time on our cruise and to hear that it exceeded your expectations is just wonderful! We know that your guide Ivana would have provided you with a wealth of knowledge, and detailed history about each destination. It's lovely to hear you had a nice time Hilary and after reading your feedback for breakfasts, you rated this 5- stars, and would highly recommend our cruise to others, thank you. However, we are disappointed to read of your dissatisfaction with the lunches onboard, mainly being too salty or not enough salad. Our chefs generally create a meal plan for the week, and aim to provide meals using fresh local produce, catering to a wide range of palettes and tastes, however we understand that this is not always possible. If our chef is made aware, they will look to make immediate improvements for the overall satisfaction of guests onboard. All your comments have been passed on to the chef via our Operations Manager and we will look to improve our services wherever possible. Thank you.

Hi Steven, Thank you for taking the time to submit your review. We are pleased to hear you enjoyed some aspects of your cruise and we thank you for your comments on the kitchen staff and Maria, however we are sorry to hear of your disappointment in some areas. Our extensive range of excursions are our most popular and have received raving reviews so we are disappointed to hear this. Our ships are equipped with both alcoholic and non-alcoholic beverages , if there is a particular beverage you wish to enjoy then the staff can try to source this for you. We have a vigorous process in place for any issues that may arise on our cruises, upon checking, I am unable to locate any reports for the incident which took place. I have also spoken with your representative Boris, and he has advised that a towel was requested at one of your swim stops, as there was water on the floor but there were no incidences of anyone falling on your cruise. We hope that you enjoyed your time in Croatia overall, and that the issues onboard didn't detract from this.

Hi Karla, Thanks for taking the time to submit your review. We are really pleased to hear you enjoyed the cycling aspect of the cruise, the beautiful locations and the meals served. I just wanted to clarify a few points raised in your review; WIFI is subject to download limits and coverage. On all our ships there are designated smoking areas, we thank you for making us aware of your experience here and we will be looking into this further. All our ships are equipped with medical supplies and means to get to the nearest hospital if required. We thank you for your suggestion regarding the uniform - this has been passed on to the Operations Manager. Breakfast times are displayed on the board and advised by your representative, upon request, the crew can of course provide you with additional servings. We are sorry to hear the service was not up to standard and we will certainly be highlighting this to the captain for future improvements. Tipping is optional on all our ships and completely at your discretion. We do hope that you enjoyed your time in Croatia and hope that these issues didn't detract from your overall experience.

Thank you for your review. We are glad to hear you enjoyed your cruise experience overall. However, we are sorry to hear that you were disappointed with some aspects, which I wish to clarify for you. Our airport transfers will collect you from the airport and drop you as close as possible to the hotel. As your hotel was based in central Split, this is a highly pedestrianised area and does not allow vehicle access I'm afraid. We are sorry that this was not made clear prior to your arrival. We have designated smoking areas, generally towards the back of the boat however, we do appreciate your comments on this and we will pass this on to the Operations Team. Thanks for your suggestion of a variety of tea bags, we will pass this on to the relevant team. We appreciate all your suggestions here, thank you!

Hi there and thank you for your review. Upon checking the onboard feedback submitted, we are pleased to see you rated the crew 5 stars, the onboard meals 4 stars and the boat in general 4 stars, thank you. We are sorry to hear of your cabin issues. I have checked our internal records and cannot see that these issues were reported to our onboard rep. Had these issues been raised, we would have resolved them with urgency. We understand that due to strong winds the ship was unable to depart Vis, so for the safety and wellbeing of all guests, the captain decided to remain in Vis where you rep organised a museum visit and wine tasting excursion. We hope that the issues onboard didn't detract from your overall experience onboard and in Croatia as a whole. Thank you again for all your comments.

Hi there and thank you for your review. We really appreciate all your comments and suggestions for improvements. All our ships are thoroughly cleaned prior to the arrival of new guests, so we are sorry to read of your disappointment with the cleanliness. I have checked our internal records, and cannot see any reports of this to our crew. This would have been rectified immediately upon notifying our onboard rep. However, I have highlighted this to the Operations Manager, thank you. We understand that there was a schedule change due to strong winds, and the alternative option was to go back to Vis where museum visit and wine tasting was organised for you. We appreciate your comments on the guide, he has received 4-5 star ratings for this departure so we are disappointed to read your comments and these will be passed on to our Operations Manager for training and quality purposes. Upon checking the onboard feedback you submitted, we are happy to know you enjoyed the lunches and found the crew to be a welcomed inclusion. Thank you again for all your comments, this is appreciated.

Hi there. It's great to hear you had a really great trip! Our Standard ship cabins are smaller than the other ship types, this is stated on the website. I'm sorry to hear you were disappointed with the size of your cabin but pleased that you still enjoyed your time in Croatia. Thank you for joining us!

Hi there, thank you for your review and for joining us this season in Croatia. I am sorry to hear you were disappointed with some points of the tour. Our company name is Sail Croatia and we do offer multiple different options to our clients along the Adriatic coast line. We have our Under 39 Yacht Tours on sailing boats, cruises on small motor cruises and also Private Yacht Tours, also on sailing boats. Our website does clearly show the vessels used for each option and on our Navigator cruise page also gives you more information on our Standard ships which is what you booked with us. Thank you for your feedback here and I do hope this did not deter you from having a great time in Croatia. Thank you for joining us.

Hi there and thanks for your review. It's great to hear that the crew were a great inclusion on your cruise. The ships used on our Navigator Premier page vary in style, some more traditional, rustic wooden ships and others more modern steel ships. Our Premier ships offer spacious cabins, (generally 6-8m2) with ensuite and air-conditioning. The jacuzzi may not be available at all times due to conditions such as electricity consumption, fresh water usage onboard and weather conditions however, we will be investigating this further. We are so happy to hear that you enjoyed the food - it's not easy producing great meals for so many people with a limited kitchen but the chefs manage to do that which is amazing. Thanks again.

Thank you for taking the time to leave us with your review and feedback of your Navigator cruise with us this season. We are so pleased to hear that you were happy with the staff on board and that they really made the trip for you. I understand we have been in touch with you via email with regards to your comments on the double bedded cabin. Bedding arrangements are never guaranteed on our Navigator cruises, I'm afraid. This was advised prior to booking and travel. Your further feedback has been passed onto the relevant departments and I do hope this did not deter you from having an amazing time in Croatia. Thank you for joining us.

Thank you for taking the time to provide us with this feedback. I am pleased to read overall you did like your ship Marija Magdelena - one of our Ensuite ships. As per our website our Ensuite ships do not have air-conditioning in the cabins included, however our Premier ships do. If you would like air-conditioning we advise booking a Premier ship. Your Representative will provide you with recommendations in each location, however it is entirely up to you how you spend your time in Croatia. You're welcome to eat where you'd like in the evenings. I will however pass this feedback onto our Operations Manager, thank you. I hope this did not deter you from having a great time in Croatia. Thank you for joining us.

Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.

Hi there and thank you for your review. We value your comments, especially as this is your 3rd cruise experience with Sail Croatia. We're sorry to hear there were issues with the jacuzzi, at times it may not be available due to conditions such as electricity consumption, fresh water usage onboard and weather conditions. Upon checking our internal reports, I can see that your Representative was in constant communication with you regarding the swim stop rules. We advise all our guests that everyone must stay close to the boat, for health and safety reasons, this is also reiterated in our Pre-departure information, our Sail Croatia App and advised during your welcome speech. We are sorry to hear this had happened - upon checking our records, once the swim stop concluded, the sailor called out to all guests to advise the swim stop was over. As you were further away and behind another boat, our sailor didn't see you, nor did you hear the call out, so the boat had departed. After speaking with your representative, Kate was immediately apologetic and offered to reduce your bar tab and provide a free bottle of wine as a gesture. We will pass your comments on to our Operations Manager to ensure that our sailors reiterate the importance of the swim stop rules. Thank you again for all your comments here and we do hope that the issues onboard didn't detract from your overall experience.

Thank you for your review - we appreciate all your comments. We are pleased to know that you would recommend us to family and friends and that you enjoyed your accommodation and the inclusion of the lovely staff onboard. Our chefs aim to cater to all tastes and at times, we understand that this may not be possible. However, upon request the chef may be able to provide you with more of the foods you enjoy. We appreciate your comments on the coffee machine and this will be passed on to the captain. We find that having breakfasts and lunches included on our cruises, gives our guests just the one meal to budget for and gives guests the opportunity to go out and try the delicious local cuisine for dinner. Our representatives provide guests with all the information for each port daily as we feel our guests enjoy receiving this information just as you are arriving into port. Thank you for choosing to sail with us!

Thank you for your review. Just a few points I wish to highlight for anyone thinking of joining our cruises, our cruise manager's are available 24/7 and are available to provide you with all the information and assistance you require. We do have strict noise curfews in place which varies from port to port and is outlined in our Ship Rules via your pre-departure information. For the safety of all guests, the captain decided that it was best to dock in Stari Grad (on Hvar Island) for the 2 nights due to severe storm announcements. I understand your cruise manager had organised transfers to and from Hvar. We are really pleased that you enjoyed the company of your fellow travellers and upon checking our feedback for your departure, we are also happy to see that some of the other travellers in your group enjoyed their cruise experience. Thank you again for your review.

Hi there, thank you for your review. I've looked further into the ages of the passengers that were on board Cristal with you and around a third of your fellow travellers were in their thirties or under. The rest of the passengers on board were in their forties, fifties and 4 were in their sixties. Our Explorer cruises are designed for young professional and ‘young at heart’ travellers looking to blend socialising, sightseeing and relaxation with an average age on-board from 25-60. In your review you mentioned Navigator cruises which is a different type of cruise to the one you booked which was an Explorer cruise. Our Navigator cruises are for passengers aged 18 to 35 years old looking to party, socialise and explore Croatia. I have passed your comments onto our Operations Manager with regards to the crew on board Cristal. Thank you for brining this to our attention and for joining us this season :)

Hi there, thank you for taking the time to leave us a review. I'm sorry to hear you were disappointed with some aspects of your Navigator cruise. Excursions are subject to minimum and maximum numbers. Also, due to limited time in each location, some excursions do occur at the same time as others, it's not always possible to take part in more than one excursion at the same destination, I'm afraid. I've looked into your comment regarding the air-conditioning on board and you were booked onto an Ensuite ship where air-conditioning is not included in the cost of the cruise. I've been advised the captain did offer air-conditioning to the whole ship at an additional cost per person, per day and when this was not working for the final 2 days of the cruise this was then refunded back to everyone. It is not possible to swim in the ports as it is not safe to do so. This is a rule on board all of our ships as we would not want you to come into any harm by swimming where the ships are docked. Daily breakfast and a 3 course lunch is included in the cost of your cruise, however snacks between meals are not included. We have a process in place which is shown in your pre-departure information, so if you do have any issues at all on board we hope to resolve them before you disembark. I have looked into this further and I cannot see that you left the cruise early or raised any of these concerns with your on board Representative. We appreciate you taking the time to provide us with this feedback and we hope that you enjoyed other aspects of your cruise and that the issues onboard didn't detract from your overall experience and Croatia as a whole. Thank you.

Thank you for your review - we appreciate your comments. The excursions offered are optional and we're sorry to hear that none of the excursions appealed to you. Our swim stops generally take place in secluded bays in the middle of the Adriatic Ocean overlooking the coast and the sites are spectacular. Upon speaking with the representative, she confirms that the construction site was near the town centre during the time of sail. In regards to swimming in the port, we mention in our Ship Rules (emailed to you prior to the cruise and available onboard) that swimming at the port is prohibited as a safety precaution as there are generally many ships docking and departing so is not a safe swimming zone. We do hope that you enjoyed other aspects of the cruise and that these issues didn't detract from your overall experience.

Hi there, thank you for taking time to leave us a review. We are really pleased to hear that you liked the accommodation on board and that you were impressed with the on board staff. Thank you for your comments on the food. Our chef tries to cater to a wide range of tastes, however at times we understand this is not always possible. We will pass your comments onto the relevant team so we can improve in the future. Thank you.

Thank you for your review. We hope that you did enjoy some aspects of the cruise, and Croatia as a whole. We are really pleased to hear that Boris and Ivan provided you with great service. Baggage service is not an inclusion on our cruises however, is a great suggestion which we appreciate and will pass on to the relevant team. Linen service occurs mid-week and upon request, additional towels can be given providing there are extra supplies. There is just one point in your review that I just need to clarify for other travellers considering booking with us. We have a process in place outlined in our Pre-departure information, our Welcome Speech and via our Sail Croatia App, which provides guests with information on how to raise any concerns whilst on the cruise. Having a look through our reports, I cannot see anything being reported to our Rep, crew or Operations Manager. Given the opportunity, we will always try to rectify the situation immediately so you remain happy on our cruise. Thanks again.

Thank you for providing us with a review. I can see that you had booked a cabin on our Ensuite ship as we had no availability on our higher category ship - Premier. We have a guide and a representative travelling with our cycle guests daily, one at the front and one at the back. We feel that this allows for flexibility and to ensure that all fitness levels are catered for. Those of a higher fitness level are more than welcome to stick with our guide at the front. Daily scheduling is outlined by the representative each day, as this will provide you with all the information required before taking off on your cycle journey. We hope that you were able to enjoy other aspects of the cruise and we thank you again.

Thank you for your review. We understand that there were adverse weather conditions at the time of your cruise which is unavoidable and very unfortunate. Alternative solutions were offered however, as the weather effected the most part of the week, our Rep did everything possible to ensure everyone was enjoying themselves as much as possible. Snacks is something that we may look into for future seasons, we thank you for your comments here. We are sorry to hear about the meal options provided, our chefs try to cater to a wide range of tastes but at times, this is not possible - your comments will be passed on to the appropriate team. Thanks again!

Thank you for your review. Upon checking your feedback for the week, we are really pleased to know you found the cleanliness of the cabin and meals to be 5-stars, thank you. In regards to the clubs and bars in Croatia, these are not guaranteed and are all subject to season opening times. Each of our boats are operated individually by the captain and crew, we are sorry to hear you found the overall experience was not as expected. We appreciate your comments regarding the crew, stereo speakers and party lights - all your comments will be passed on to the relevant department to look into this for you. We understand that there were adverse weather conditions at the time of your cruise which is unavoidable and very unfortunate. Alternative solutions were offered however, as the weather effected the most part of the week, our Rep did everything possible to ensure everyone was enjoying themselves as much as possible. We understand that some guests decided to depart early due to this. We hope that the issues didn't detract from your overall experience in Croatia and we thank you again for all your comments.

Thank you for your review. I can see from your onboard feedback, provided to us at the end of your cruise, that you gave us a rating of 5-stars, this overall rating includes; the staff, onboard meals, ship in general, optional excursions and your onboard representative. Thank you for this. However, we are sorry to hear of your disappointment mainly regarding the items left in your cabin. We do state on our Pre-departure information, and via the welcome speeches onboard, that all items must be removed from your cabin at the end of your cruise and that Sail Croatia will not be held liable for any lost items. I can see that you had also emailed us once you realised the items were left behind. Our process is that any left items found by the cleaning staff will be handed to our Lost Property team and logged via our internal records. However, once followed up with our Operations Team unfortunately no items were found by the cleaning staff. We have since provided you with an insurance letter so that you can recover the costs of the items via your Insurance company. We do hope that the result of your lost property didn't deter from the amazing 5-star experience you had onboard. Thank you again for your review!

Thank you for your review. We are pleased to hear you enjoyed the cycling aspect of the cruise and found the company and staff were great fun! We appreciate your comments on the accommodation and food, and this will be passed on to the appropriate departments. Thank you again!

Thank you for taking the time to provide us with your review! Feedback is extremely important to us, as it helps us to improve our products and services. I have passed your comments to our Operations Manager, who will address the points raised with the appropriate parties directly to see where improvements can be made. It is great to hear you have enjoyed the food, the accommodation provided and that you were well looked after by our whole team. We hope to see you with us again soon!

Thank you for taking the time to provide us with your review! Our Navigator cruises are aimed at travellers aged 18 to 35 years old. The ages of travellers on board are dependant on the bookings we receive on any given departure, but will be in said age bracket. We do hope to see you with us again!

Thank you for your review. Customer satisfaction is important to us, and we’re sorry to hear that meals didn't meet your expectations. I have looked into all reviews provided for your departure and have found that rating and traveller satisfaction was very high for this week. Thank you for your recommendation in regards to wine and cheese being offered on the first night. We will be sure to pass your feedback to our team. We thank you again for submitting your review and we hope that you enjoyed your time in Croatia overall.

Thank you for your review. Tea & Coffee availability is something we are currently looking into for future seasons. Thank you for your suggestion of more hanging space and pegs, this will be passed on to the Operations Team for potential future improvements. Thank you.

Hi there and thank you for your feedback on our Cycle cruise. We are pleased to hear you found our bicycles to be in great condition. We see that you were booked on our Ensuite boat - we provide a fan in each of our Ensuite cabins as air-conditioning is not included on this boat type. We recommend booking a room on our Premier boats if you prefer air-conditioned cabins. I'm sorry to hear you had an issue with your door - we have rigorous processes in place and upon searching our records, I couldn't see that you had raised the door issue with a crew member or representative. Had they been made aware of these issues, they would have rectified this as soon as possible for you. Swim stops generally take place daily however, at times it may not be possible due to the weather conditions or guests on the boats requesting to get to the next destination earlier. If it isn't possible, your captain/crew would advise the reasoning behind this. We hope you had a great time overall.

Hi, thank you for taking the time to provide feedback on your Navigator cruise. We are proud of all the ships in our fleet and work hard to ensure that all ships in each category maintain a similar standard, so I am sorry to read that you were not happy with the Standard ship you had booked. Each ship is unique in style with some modern in style and others a more rustic style. Not all ships can provide deck chairs for all passengers due to the space on the main deck. However, we will be looking into the quality of the deck chairs for future cruises. We do have a range of ship types available, and our Premier ships are much more spacious in comparison to our Standard ships as there is limited cabin space on this ship type. Thank you again for your review.

Thank you for taking the time to provide feedback. I am sorry to hear that you felt the communication to passengers regarding itinerary changes wasn't clear. On some occasions the Captain may change the itinerary due to weather and does this for the safety of passengers. Whilst at the time of docking the weather may seem perfect, this can in fact change drastically within a few hours and the captain will be aware of this hours in advance. In ports such as Hvar where it is quite open and susceptible to rocky seas if a storm strikes the captain may decide to dock at Stari Grad where the port is fully protected. As the boats will be docked for around 12 hours, for the safety of our guests he will decide to dock at the safest port possible that offers the most protection from stormy weather. Customer service is very important to us here at Sail Croatia, and we want to ensure passengers have a positive experience whilst on their cruise, your comments about your Sail Croatia Representative have been passed on to our Operations Manager for further training in this area. We pride ourselves on supporting local businesses and work with local suppliers to provide excursions for our guests that cater to all budgets, we also have the excursion prices listed on our website to help with budgeting prior to the cruise. Thank you again for your review.

Thank you for your feedback regarding your Elegance cruise. I'm happy to read that you found the staff extremely friendly. I am sorry that it wasn't clearly communicated with you that cash is to be used on-board. We will be implementing a new bar tab system next season, and we are also currently looking at offering alternative payment methods in the near future. We have found that in the past passengers prefer having lunch on-board instead of evening meals as they like to experience the local cuisine in the evenings. Arrival time into port depends on port traffic, scheduling and weather - I am sorry that you found this to be too late. We have found that our guests prefer a swim stop before lunch, then after lunch we would make our way to the next destination. Swim stops can sometimes delay the arrival time at the next destination. In regards to your suggestion of having staff circulate the boat to take drinks orders, this is a great suggestion and I have passed this on to the Operations Team for improvements - thank you. We are always looking at ways to improve our services. Thank you again for taking the time to provide feedback and we hope that the issues onboard didn't detract from experiencing the beauty Croatia has to offer.

Hi there, thank you for your review. I am sorry to hear that you didn't enjoy your time on your Sail Croatia Cruise. We are very proud of the ships in our Premier Plus fleet and work hard to ensure they are all maintained to the same high standard. Our cabins are either fitted with double beds or twin beds which are fixed or can be pushed together to create a double. We try and accommodate everyone’s bedding preferences when doing our allocation, due to the high number of couples we have on-board, sometimes we can only accommodate them in a double bedded cabin if 2 beds are pushed together. We are sorry to hear about the porthole in your cabin. We have rigorous procedures in place for any issues that arise on-board our cruises, which is included in the pre-departure information emailed to you before the cruise and is outlined at the welcome speech. The first step is to communicate with the crew. If this does not resolve the issue, the second step is to contact our representative in which case we log this in our central reporting and manage the issue onboard until it is fully resolved and customers are happy. We also supply the contact details for our Operations Manager and Managing Director in the unlikely event you are disatisfied with any response from our team members. This procedure does then give us the opportunity to resolve an issue during the trip and follow up or check historical issues. We are always looking at ways to improve our services and understand that food plays an important part of your holiday so we appreciate your comments here, and will look into this. Thank you again for your review.

Thank you for your feedback, it's great to hear you had a good time overall. We confirm the ship name 1 week prior to departure, and shortly after we finalise the cabin allocation - we try and ensure this is done as soon as possible however may only be possible a couple of days before departure to accommodate any last minute bookings and changes we may receive. On some occasions it isn't always possible to accommodate passengers with their requested bedding arrangements due to the nature of bookings and the configuration of cabins as each boat is unique in style. However, we do understand your points raised and are looking at improving our system here for next season. We do hope that this didn't detract too much from your time in Croatia and hope you enjoyed your cruise overall. Thank you again for your review.

Hi there, thank you for taking the time to provide feedback. It is great to read that you found the ports gorgeous. In regards to the itinerary,our Navgiator cruises are aimed at 18 to 35 year old travellers looking to socialise, party and experience the Croatian night life. We find that passengers joining this cruise wish to experience the bars and clubs at each port, so the Sail Croatia Representative will organise this for them. We have Explorer cruises which are suitable for those wishing not to partake in a Navigator experience, and we would always recommend this for customers who would like to avoid partying. There are a number of organised cruises in Croatia which have quite large groups dining at different restaurants daily, we are one of the longest, well established cruise companies in Croatia. We have partners who we work with at each destination where guest can recieve discounts, free drinks and/or free entry. Customers are under no obligation to visit these bars, and are welcome to explore themselves or we can provide recommendations of other places to dine. You had booked on an Ensuite ship and air-conditioning isn't available on our Ensuite ships however the cabins do include fans. Air-conditioning is available on our Premier and Premier Plus ships. Thank you for your feedback.

Thank you for your feedback. I am sorry that you didn't find the staff friendly, your comments have been passed onto our Operations Team to discuss with the Captain of the ship. The bar is operated by the Captain and it is at his discretion what is sold, I'm sorry they were unable to accommodate you with your drink preferences. With regards to food on-board, Breakfast and a 3-Course Lunch is served every day. I'm afraid food from outside the boat, isn't allowed to be bought on by guests, however I have passed your comments on about having the option to purchase snacks on-board so this can be looked into. With regards to your comments about flexibility, the Captains are on a fixed itinerary, so whilst they try and ensure guests have enough time to swim as well as having enough time in the ports, swim stops may have to be missed or cut short so the ship can reach each destination on time and have space to dock in the ports. Thank you again for your feedback.