Thank you for your wonderful comments about Katarina and our onboard team! We're delighted to hear that the vessel, food and drinks exceeded expectations, and that our Captain, crew and Sail Croatia Representative made your experience so enjoyable. We're sorry that you found Vela Luka quieter than anticipated. Vela Luka is a scheduled destination on our Elegance itinerary, and while the seasonal operation of local businesses and transport providers is outside of our control, there were a number of options available during the stop, including a wine tasting excursion, Vela Spila and arrangements for guests interested in visiting nearby Proizd. The Captain's Dinner was also held onboard that evening. We appreciate your feedback regarding the late-season experience and have shared this with our Operations Team. We're very pleased that you and your group otherwise had such a wonderful experience aboard Katarina, and we hope to welcome you back in the future!

Thank you for your lovely comments about Katarina and our onboard team! We're delighted to hear that the food, vessel, Captain, crew and your Sail Croatia Representative exceeded your expectations. We're sorry that you found Vela Luka quieter than anticipated. Vela Luka is a scheduled part of our Elegance itinerary and, while local businesses and services operate independently and may vary throughout the season, a number of options were available during the stop, including a wine tasting excursion, visiting Vela Spila and arrangements for guests wishing to visit nearby Proizd. The Captain's Dinner was also held onboard that evening. We really appreciate your feedback regarding the late-season itinerary and have shared your comments with our Operations Team for consideration. Most importantly, we're so pleased that you had such an exceptional experience aboard Katarina, and we hope to welcome you back to Croatia in the future!

Thank you for sharing your review 3 star following your bareboat Yacht Charter aboard the catamaran Skyfall. We’re pleased you enjoyed the beautiful Adriatic and the catamaran overall. We’re sorry to hear about the issues with the toilets and headsail and have shared these comments, along with your suggestion regarding the kitchen equipment, with our team for review. Thank you again for your valuable feedback.

Thank you for your feedback. We’re delighted to hear you found the crew great and the ship clean, well maintained and thoughtfully laid out. We’re sorry you were disappointed to miss the Blue Cave and Mljet, particularly as these were destinations you were looking forward to. While itinerary changes can occasionally be necessary due to weather, sea conditions and local operating circumstances, we appreciate that alternative stops may not always feel comparable to those originally planned. Unfortunately, other caves along the route are not necessarily suitable or accessible for our vessels or able to be substituted at short notice. We appreciate your feedback and are sorry these changes impacted your overall experience.

Thank you for your 3 star review. We’re delighted you enjoyed beautiful Croatia, swimming in the Adriatic, the fabulous food onboard, and particularly the professionalism of our crew and quality of the ship. We appreciate your comments regarding the scheduling and would have liked the overall experience to have felt more personal. Port timings and local conditions can sometimes impact the planned cycling and daily schedule, but we understand the disappointment when this results in shorter activities. Your feedback regarding the guidance ashore and optional excursions is also valuable, as we want these experiences to genuinely enhance our guests’ time in Croatia. Thank you for sharing your experience and we hope to have you onboard again in the near future.

Thank you for your feedback, and we’re pleased to hear that everything else about your experience was positive. Due to a last-minute operational change, the vessel originally allocated to your departure did need to be changed, and we apologise for any disappointment or confusion this caused. However, your booking was for our Premier ship category, and the replacement vessel was also a Premier ship, meaning there was no downgrade in the category booked. Thank you again for travelling with us and for your understanding regarding the last-minute vessel change.

Thank you for taking the time to share your feedback. We’re delighted to hear that you found the staff, food and itinerary wonderful and that you enjoyed beautiful Croatia. We are sorry that your cabin did not meet your expectations; however, we would like to clarify that your booking was for our Premier ship category, and Mali Luka is a Premier ship within this category. Our Premier ships offer a comfortable style of small-ship cruising rather than a luxury experience, and bookings are made by ship category rather than a specific vessel. This is why the individual ship is confirmed closer to departure. We also outline in our FAQs prior to booking that cabins across our Premier ship fleet vary in size and configuration and may feature twin beds, a double bed or a bunk-bed style arrangement. While we always endeavour to accommodate guest preferences, a particular cabin layout cannot be guaranteed within this category. For guests looking for a higher standard of accommodation and amenities, or who would prefer to select their specific ship and cabin type when booking, we also offer our Luxury Cycle product. We appreciate your feedback and are pleased that, despite your disappointment with the cabin, the staff, food and itinerary were highlights of your experience.

Thank you for taking the time to share your feedback. We’re pleased to hear your kind comments regarding Tasi and Toni and the support they provided throughout your cruise. We’re sorry to hear that other aspects of your experience did not meet your expectations. Our team is in direct communication with you regarding the concerns raised, and your feedback has been reviewed in detail with our Management and Operations teams. Thank you again for taking the time to share your experience.

Thank you for taking the time to share your feedback. We’re delighted to hear that you had a great vacation and particularly appreciate your 5-star rating for the flexibility of the tour, including the balance of cycling, swimming, exploring and sailing. We’re sorry that some aspects of the ship did not meet your expectations. You travelled on our Premier ship category, which is designed to provide a more comfortable small-ship experience, rather than a luxury product. For guests looking for a higher standard of ship, amenities and overall comfort, we also offer our Luxury Cycle product. We also appreciate your comments regarding the meals and onboard drinks offering and pricing, which we will share with the relevant team for review. Thank you again for travelling with us. We’re pleased that, despite these areas of feedback, you ultimately had a great holiday and enjoyed the overall Cycle Croatia experience.

Thank you for taking the time to share your feedback. We’re sorry to hear that some aspects of the experience, particularly the food, did not meet your expectations. We would, however, like to clarify that the schedule you experienced reflects the way our small-ship cruises are designed to operate. Ships generally depart in the morning, with time spent cruising and enjoying swim stops along the route, before arriving at the next destination in the early afternoon. The ship then remains in port overnight, giving guests the afternoon and evening to explore the town, enjoy activities and have dinner ashore at their own pace. We appreciate that this style of cruising may not suit everyone, but for many guests the combination of cruising, swim stops and extended time ashore is an important part of the experience. Thank you again for travelling with us and for sharing your feedback.

Thank you for taking the time to share your feedback. Firstly, we’re delighted to hear your wonderful comments about Anita, and we’ll be sure to pass these on to her. We’re sorry that your overall experience onboard Romantic Star did not meet your expectations. Having reviewed the feedback from this departure as a whole, guests generally rated their experience highly, so your 1-star rating does stand apart from the broader feedback received. While we understand that you booked independently and paid the single supplement, we would also like to clarify that you were travelling alongside a larger group of approximately 12 friends onboard, rather than travelling solo. Our Elegance cruises welcome guests travelling independently, as couples and as part of groups, and naturally the social dynamic between guests will vary from departure to departure. We appreciate that food is also a matter of personal preference and are sorry that the meals were not to your taste. Your comments regarding your dietary requirements and the service you experienced have also been shared with the relevant team. Thank you again for travelling with us, and particularly for recognising Anita’s efforts throughout your week.

Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations, particularly regarding communication from your Onboard Representative. Our itineraries are designed to offer a balance of destinations and swim stops, although these can be subject to change due to factors such as weather conditions and port availability. We appreciate that clear communication around these changes is important and are sorry if this fell short during your trip. Regarding the additional transport costs, certain optional transfers and excursions are not included in the cruise price, as outlined in our trip information. We appreciate your comments and will share your feedback with the relevant team as part of our ongoing review of the guest experience.

Thank you for taking the time to share such detailed feedback. We’re delighted to hear how much you enjoyed the sailing experience and destinations, and particularly appreciate your 4 star ratings for both our staff and the food onboard. We also appreciate your 3 star rating and feedback regarding the ship itself. As you mentioned, this is not a luxury sailing experience; your booking was on one of our Standard category ships, which is the most budget-friendly option within our Navigator cruises and offers more basic accommodation and amenities. Showering towels are not included within this category, as outlined in our Pre-Departure Information. For guests looking for a higher level of comfort, we offer ship categories with higher-quality amenities and additional inclusions, at a higher price point - such as the Ensuite and Premier ships. We’re pleased that overall you felt the trip represented good value for money and that the destinations and sailing experience were the real highlights of your week. Thank you again for travelling with us!

Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed the destinations visited and that you were generally happy with the ship and crew throughout your trip. We are, however, sorry to hear that the food onboard did not meet your expectations and that this impacted your experience. The onboard food was reviewed, and we have since received some excellent feedback from guests travelling aboard Esperanza, particularly regarding the food, which we have been pleased to see. Thank you again for travelling with us and for taking the time to share your experience.

Thank you for sharing your review! We’re so pleased to hear that Simon was able to make such a lasting impression and help make your trip unforgettable - we’ll be sure to pass your wonderful comments on to him. We’re sorry to hear the cleanliness onboard didn’t meet your expectations. While air-conditioning is not an advertised inclusion on our Standard ships and is instead a feature of our Premier ship category, we appreciate your feedback, particularly as this vessel happened to have air-conditioning available onboard. We’ll certainly take your comments on board and pass them on to the crew and relevant team. Thank you again for your feedback, and we hope to welcome you back for another adventure with us in the future!

Thank you for your review. We understand that the generator was an important feature for your group and that its failure affected the way you had planned to enjoy your bareboat Yacht Charter. As a gesture to recognise the inconvenience caused, we agreed on a compensation arrangement with you during the charter, which we were pleased you were happy with at the time. Whilst all vessels undergo regular maintenance and checks throughout the season, unfortunately equipment failures can sometimes occur unexpectedly. In this instance, the generator could not be repaired during your charter. We’re therefore naturally disappointed to see this review, particularly as we did work with you during the charter to address the issue and provide compensation. That said, we understand your disappointment and appreciate you taking the time to share your experience. We will continue to review how we can best support guests when an important onboard feature unexpectedly becomes unavailable.

Thank you for taking the time to share your review. We’re pleased to hear that sailing through Croatia was a highlight of your trip, and we also appreciate your positive ratings for our crew and meals onboard, which you rated 4 and 5 stars in our internal feedback. Our Navigator cruises are designed as social experiences, with a shared atmosphere and opportunities for guests to meet and socialise throughout the week. While our Guide does their best to bring the group together and encourage interaction, the social experience also naturally depends on individuals being open to meeting and engaging with one another. That said, we do take your comments onboard and will continue to review ways we can encourage interaction within the group, including different ice-breakers and introductions at the beginning of the cruise. We have also reviewed the feedback received from other guests on this departure, including from fellow solo travellers, and were pleased to see that the departure was highly rated overall. We’re therefore sorry to hear that your experience did not reflect the same positive experience shared by many of your fellow guests. We’re glad you enjoyed the Croatian sailing experience and appreciate you sharing your feedback with us.

Thank you for taking the time to review us and share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our internal reports, we were unable to find any record of concerns regarding a leak or any plumbing issues in your cabin. As outlined in our pre-departure information, we have a clear onboard reporting process to ensure that any issues can be addressed as quickly as possible. Unfortunately, as these concerns were not reported to your Onboard Representative during the trip, our team was not given the opportunity to investigate or resolve them while you were onboard. Our Captains work hard to provide the best possible experience based on weather and port conditions and at times, the itinerary and port locations may need to change during the week as advertised. Upon checking with our Operations team, we were pleased that even though due to port availability you were docked in Stari Grad, a bus transfer to Hvar Town was organised giving everyone free time to explore Hvar Town. We do appreciate you taking the time to provide your feedback, as it helps us continue to review and improve our services.

Thank you for taking the time to review us and share your feedback. We are sorry to hear that your experience did not meet your expectations. After reviewing our internal reports, we were unable to find any record of concerns regarding a leak in your cabin or issues with your meals during your cruise. As outlined in our pre-departure information, we have a clear onboard reporting process to ensure that any issues can be addressed as quickly as possible. Unfortunately, as these concerns were not reported to your Onboard Representative during the trip, our team was not given the opportunity to investigate or resolve them while you were onboard. We appreciate you taking the time to provide your feedback, as it helps us continue to review and improve our services.

Thank you for taking the time to share your feedback. We're pleased to hear that you found our crew to be appropriate, and we appreciate your comments on the overall experience. As our vessels operate within busy working harbours, daily schedules can vary depending on port availability, harbour authority requirements, and operational considerations. While this can occasionally impact time in port or swimming opportunities, these decisions are made to ensure the smooth and safe operation of each cruise. We also appreciate your suggestions regarding the availability of complimentary tea and coffee, additional pillows, and swimming stops. Guest feedback such as yours is valuable, and we'll be sure to share your comments with the relevant teams as we continue to review and enhance our onboard experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you on board again in the future.

Thank you for taking the time to share your feedback. While mechanical issues can occasionally arise unexpectedly, we're pleased that our crew responded promptly and worked hard to restore the AC as quickly as possible. We're sorry to hear that other aspects of the trip did not meet your expectations, and we appreciate your comments. Feedback such as yours is valuable and helps us continue to review and improve the guest experience.

Hi Tiffany, Thank you for taking the time to share your detailed review. We're pleased to hear that you enjoyed the itinerary and found the crew aboard your ship to be friendly and hardworking. We'll be sure to pass your kind words on to them. Mali Ante is a highly rated ship within our fleet, so we are sorry to hear that certain aspects of your onboard experience did not meet your expectations on this occasion. We offer a variety of vessels within our Explorer Cruise range to cater to different travel styles and budgets, allowing guests to select the ship that best suits their preferences. We have a thorough process in place for communicating and resolving issues during the cruise. Having reviewed our internal records, I can see that the concerns outlined in your review were not raised with the onboard representative during your trip. Had we been made aware of these issues at the time, our team would have done their best to investigate and address them while you were onboard to ensure you were satisfied with the outcome. As outlined in our pre-departure documentation and guest App, tipping is entirely optional. The crew onboard our ships are paid fairly for their work; however, gratuities are a widely recognised way for guests to acknowledge exceptional service. Many guests choose to leave a tip as a gesture of appreciation, however this is always at each individual's discretion. We appreciate you bringing these matters to our attention and thank you again for sharing your experience with us.

Thank you for taking the time to share your feedback. We're pleased to hear that you found the cycling fantastic and that you enjoyed exploring Croatia by bike. It's also wonderful to know that you found both guides friendly, helpful, and knowledgeable, and that you were comfortable on your bike throughout the trip. Croatia truly is a beautiful destination for cycling, and we're pleased that these aspects of your holiday left a positive impression. We appreciate your comments regarding the route grading. Our ratings are intended to reflect the overall average difficulty of the tour, and as you noted, daily rides can vary depending on the terrain and itinerary, with some days being more challenging than others. Regarding the cabin issue, our understanding was that the concern related to the shower hook in your bathroom. This was addressed during the scheduled cabin service and we apologise for any inconvenience caused in the meantime. We're sorry to hear that the food did not meet your expectations and clearly there is room for improvement based on your feedback. It has already been passed on to the relevant parties for review. Thank you again for travelling with us and for sharing your thoughts.

Thank you for taking the time to share your feedback. We’re really pleased to hear that you enjoyed the cycling routes and the incredible scenery - this is such a key part of the experience, so it’s great to know this aspect delivered. We’re sad to hear that elements of your onboard experience did not meet expectations. Having reviewed feedback from all travellers on your departure, the ship received an average score of 4.58 out of 5, so it’s disappointing to hear that your personal experience fell short of this, and of what you were expecting from your trip. Dionis is part of our Premier ship category, which offers a comfortable and sociable cruising experience, and we’re sorry to hear that aspects such as your cabin and onboard service did not reflect this for you. Your comments regarding maintenance, comfort, and crew engagement have been shared with our operations team so they can be reviewed directly. I can see at the time of enquiry you requested a Single Supplement to ensure you had a private cabin to yourself, rather than sharing with another guest. With regards to the Single Supplement, this is set at 50% of the per person price across the industry, as cabins are designed to accommodate two guests, and the supplement reflects sole occupancy of that space. For guests seeking a more spacious onboard environment, larger cabins, and additional onboard features, we do offer our Premier Plus ship range on our Cycle Croatia cruises, which may be a better fit depending on preferences and of course budget. Thank you again for your feedback, and we’re glad you were still able to enjoy the cycling and the stunning Croatian islands.

Thank you for taking the time to review your cruise with us! We are delighted to hear you had a great week on board and enjoyed the daily swim stops, food and socialising with new people, whilst exploring the islands together. It is very important to us to set the right expectations for our guests, so we do list additional costs on both our website and the Pre-Departure Information that is emailed to our guests one week prior to your cruise. Regarding your comment re the clubs, we do completely agree with you and as with any nightclub in any country, it is very important to remain vigilant and the more awareness guests have, the better. We appreciate you as a valued guest of ours and appreciate your feedback, thank you for this and for a fantastic week in Croatia.

Hi Charlene, Thank you for your detailed feedback and for highlighting the many positives – we’re pleased to know you enjoyed the swim stops, food, guidance from Mario, and the quality of the bikes, which we’re glad to hear impressed you enough to consider purchasing for yourself. We also appreciate your suggestions regarding a written itinerary, intercom, and cycle breaks, which have been passed on to our Operations Team. We are disheartened to read your comments about one of the Guides, as he has consistently received high praise throughout the season. We’re glad the issues with the light and safe were addressed during your stay, and we will share your note about clearer instructions with our team. Your comments are valuable as we continue striving to enhance our guests’ experience.

Hi there, thank you for your review. We’re really pleased to hear that you found the Tour Manager and crew exceptional, and that the ship was always clean and well cared for – we’ll be sure to pass your kind words on. As per our website, Navigator Cruises are our most popular party cruises for independent, like-minded travellers between the ages of 18 and 39. The product is available on 3 types of ships - Premier, Ensuite and Standard. I can see you were accommodated in one of our Standard cabins. Standard ships are a great option if you want excellent value for money and don't mind compact cabins or shared showers and toilets. For a more varied age demographic and a wider range of experiences, we would suggest our Explorer Cruise, which typically appeals to those aged 20's - 60's, however is open to all ages over 15+ and offers a variety of ship types to suit different budgets and comfort preferences - all Explorer ships include ensuite and air-conditioning. Tipping is always optional, with guidance provided in your pre-departure document, as we aim to be fully transparent about costs. Despite your personal disappointment, we’re pleased to hear you would still recommend the trip and hope to welcome you on one of cruises in the future!

Hi Robin, thank you for taking the time to review your cruise with us this season. I am pleased to see your kind words regarding the staff and carefully planned itinerary, it is great to read you enjoyed all of the beauty Croatia has to offer. We appreciate your more constructive feedback on the food. Red meat is very popular in Croatian cuisine, but I will pass your feedback regarding meals on board onto the relevant team. I'm sorry that the hot tub was not working during your cruise with us, Robin. Thank you for joining us this summer!

Dear Kris, Thank you for taking the time to review your cruise with us this season. It is a shame to read that you felt the option you booked did not meet your expectations. We offer a wide range of different ship types to suit everyones budgets, offering different levels of accommodation and comfort. For example, our Premier ship cabins, offering spacious cabins with ensuite bathrooms and AC. I wanted to provide some more information on the decision to change the itinerary during your cruise. I can see that due to unfavourable weather, it was reported that the Captain did need to make some changes to the itinerary, I'm afraid. Due to the increase in wind and rocky seas, a swim stop was also not possible due to safety reasons. Our Captains are responsible for the safety of both the vessel and all guests onboard, and in accordance with our Terms and Conditions, they may adjust the itinerary if necessary to maintain this. I'm pleased to see that after missing Hvar earlier in the week, the Captain made sure to make this stop later during your cruise so that guests did not miss out on visiting this destination. Although some changes needed to be made due to the weather in Croatia, I can confirm that all other destinations were visited as per your itinerary, and just Mljet was skipped as a result of bad weather. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. I can see from our reporting that you did not raise any issues with your Sail Croatia Representative whilst you were on board Mala Kate, which is a shame as our crew could have organised additional cleaning of your cabin and emptying of bins. We have reached out to you directly to discuss your feedback further, Kris. Thank you, Cayley

Dear Ethan, Thank you for taking the time to review your cruise with us this summer - we are so pleased to have you on board! Yes, your onboard Representative will certainly make recommendations on where to eat your evening meals. Guests are given the freedom to dine at the suggested locations or choose somewhere else if they prefer. Additional costs are detailed in the Pre-Departure Information sent to guests one week prior to departure. It is important to us that we set the right expectations for travellers, ensuring they can budget appropriately. Please rest assured that guest feedback is very important to us, and the suggestion on the BBQ will be passed on to the relevant teams so that we can make improvements where necessary. Thank you for a fantastic week in Croaita!

Thank you very much for your 3 star review! It is wonderful to hear you had fun onboard one of our cruises. Upon checking with our Operations Team, we learnt that indeed there was a technical issue onboard and the registration sadly didn't go through. We do truly apologise for the inconvenience and we have promptly arranged the refund for the cost of the fine. We do appreciate your understanding and hope to have the opportunity to welcome you again.

Thank you for taking the time to review us and for sharing your experience with us! We truly appreciate your feedback. We're so pleased to hear that the crew made you feel welcome and went above and beyond throughout your trip. They work hard to create a positive atmosphere onboard, and your kind words will mean a lot to them. We’re sorry to hear that the overall experience fell short of your expectations. You were accommodated onboard one of our Ensuite ships, which offer comfortable accommodation with private ensuite facilities as advertised. We do offer higher category ships operating on our Navigator cruises such as Premier ships for guests seeking upgraded facilities, however these are accordingly priced at a higher point. On some of the ships the Above Deck cabins are located on 2 levels, i.e. on the main deck and on a top deck. We highlight this information on our website under FAQ's titled ""What is the difference between Above Deck and Lower Deck cabins?. We do understand how disappointing it can be when friends are accommodated on separate levels and we are sad it wasn't possible to accommodate you on the same level in this instance. In terms of any itinerary changes and overnight mooring, our Captains work hard to provide the best possible experience based on weather and port conditions. In light of this, the itinerary and port locations may need to change during the week. We present this information clearly on our website and our Booking Terms so our travellers are well informed prior to travel. We are grateful you travelled with us and have taken the time to share your thoughts. While we are disappointed that you wouldn't recommend us, however we hope you will come visit with us again at another opportunity!

Hi Gina, thank you for taking the time to share your feedback. We’re really pleased to hear you had a positive experience with the captain and crew, they will be very happy to hear your kind words. We're however truly sorry to hear that your experience didn’t meet your expectations. As per our website, our vessels are traditional-style sailboats and they primarily operate under engine power for reliability and scheduling purposes. That said, we do offer sailing holidays with our Private Yacht Tours. On these tours, you will use a dinghy to go ashore, to the beach and within secluded bays, so perhaps this was more the experience you were looking for rather than one of our cruises you had booked. In terms of swim stops and beach access, we aim to offer daily swim opportunities, where possible. The ships do need to keep to a schedule, and take into consideration sailing times, weather, port traffic and other activities planned, so the time guests have to swim from the ship does need to be limited. Once the ship arrives into port, the islands have many beaches and locations for swimming, so guests can go for a further swim if they choose to do so. As for the breakfast timing, we’re sorry you felt it was too limited. I will be sure to pass these comments onto our Operations Team in Croatia. Thank you again for your review Gina!

Hi Larry, thank you for your review and for your kind words about our guides and crew – we’re delighted you enjoyed the overall experience. We regret to read about your booking experience. As outlined in our FAQs, cabin types vary by ship and are based on 2 people sharing – with configurations including twin beds, bunk beds, or one double bed. Whilst preferences can be requested at booking, we cannot guarantee specific layouts due to each ship’s unique cabin setup and limited availability. Final cabin allocations are confirmed a week before departure. We appreciate your understanding and hope to have the opportunity to welcome you again.

Thank you for taking the time to provide us with your review and share your feedback following your recent Cycle Cruise with us. We're always grateful to hear from our guests, as it helps us continuously improve the experience we offer. We're sorry to hear that the group size and varying riding speeds impacted your enjoyment. Our Cycle Cruises are designed as guided group experiences, and as such, we aim to accommodate a wide range of cycling abilities. To manage this, each ride is led by two experienced guides—one at the front and one at the back—ensuring no one is left behind and that the group remains safe and supported throughout the journey. We appreciate your comments regarding the distance of some rides. Please note that all daily itineraries, including ride durations and distances, are made available in advance of booking. This allows guests to choose the trip that best matches their expectations and ability. Some days do feature shorter rides for safety, logistical, or scenic reasons, and all routes are carefully risk assessed to suit the group setting. While we understand that some guests may prefer longer or more individually tailored rides, our Cycle Cruises are intentionally designed as shared adventures—focused on group camaraderie, support, and exploration at a pace suitable for a diverse range of participants. That said, we do value your input and will take your feedback into consideration as we continue to refine our itineraries and offerings. We thank you again and we hope to welcome you again in the future on another journey!

Thank you for taking the time to review us! We’re delighted to hear that you found our Captain very skilled, our crew hardworking, and the ship in a great condition. It’s always rewarding to know our team contributed to a safe and enjoyable experience. We're truly sorry to learn that the food during the Captain's dinner and BBQ did not meet your expectations. We understand how important meals are in shaping the overall travel experience. Your comments regarding the menu containing too much meat and poor quality of coffee are especially valuable, and we’ll be sharing them with our team as we work to refine and expand our offerings to better cater to a wider range of dietary preferences and expectations. While we regret that your experience didn't leave you feeling confident to recommend us based on the meals provided, we appreciate your honesty. Feedback like yours plays a crucial role in helping us to improve, and we hope to have the opportunity to welcome you back in the future with enhancements that reflect your input.

Hi Marion, thank you so much for taking the time to share your feedback. We’re really pleased to hear that you found our guides exemplary - their passion and professionalism are something we’re proud of. Regarding your concern about the group size, we understand that safety is a top priority, and it is for us also. That’s why we always ensure there are two experienced guides on each ride – one leading at the front and one supporting at the back – to manage the group effectively and maintain safety throughout the journey. We appreciate your suggestions about complimentary refreshments and branded water bottles. These are great ideas, and we’re always looking for ways to enhance our guests’ experience, so your input has been noted for future planning. Thank you again for riding with us – we value your insights and hope to welcome you back on another tour soon.

Hi there, thank you for your review! We're glad to hear you enjoyed the friendly staff, cleanliness of the ship, and the Captain’s Dinner. However, we are sorry to hear of your disappointment with some aspects. In regards to the Wi-Fi, it is subject to download limits and coverage can be inconsistent while out at sea. We aim to provide as much informaiton for the excursions offered and details are transparently outlined on our website. We appreciate your comments on the coffee machine. Coffee and tea is available during saloon hours, with additional snacks upon request. We strive for competitive drink prices and appreciate your suggestion of including wine with the Captain’s Dinner. Your feedback is valuable, and we appreciate all your comments, thank you.

Hi Malcolm - thank you for your review. We're glad to hear you found us to be a good company to travel with. For everyone's safety, we were sorry to see that a swim stop wasn't possible due to the unusually poor weather conditions, and we understand this affected your experience. We’re pleased to see that the hostess received all 5-star reviews for your departure. Once again thank you for your feedback.

Hi Pall, thank you for sharing your feedback with us. We're pleased to hear that you enjoyed your trip and found our staff friendly and helpful, though we're sorry to learn that some aspects didn't meet your expectations. Regarding the temperature in your cabin, we’d like to mention that the AC units onboard also have a heating function. Our Onboard Rep would have been more than happy to assist with this, had they been made aware of your discomfort. We appreciate your feedback on the meals. While breakfast met expectations, we'll pass your comments on to our team regarding the lunches served. In terms of the cycling pace, our Cycle cruises are designed for the more active traveler who enjoys a faster-paced itinerary. However, for those seeking a more relaxed experience with plenty of time to take in the scenery and capture photos, we offer other options such as our Explorer or Elegance cruises. These might be more suited to a leisurely travel experience in the future. Thank you again for your feedback. We hope to welcome you back onboard soon for another adventure.

Dear Henning, Thank you for taking the time to share your feedback. We genuinely value all input, as it helps us improve and ensure that our trips meet the diverse expectations of our guests. We understand that you felt the cycling routes were shorter than expected and that there could have been more opportunities for swim stops. We aim to balance both activities in a way that suits the varying preferences of our guests, but we appreciate your thoughts and will certainly take them into consideration. Regarding the information provided by the cycle guide, it’s our goal to ensure that all guests have the context and details they need for a safe and enjoyable experience. However, we understand that preferences for information can vary, and we will review how we can provide a balance between giving useful details while not overwhelming our guests. Upon checking our internal reports, there were no reports of issues regarding the air-conditioning in your cabin. We have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information. Following this process ensures that no incident is left unreported and gives us the best chance to resolve this during the cruise for you. Your feedback is invaluable to us so we do thank you for taking the time to provide it. We hope to welcome you back on another adventure soon.

Dear Sarah, Thank you for sharing your feedback on your recent Flotilla Tour with us. We’d like to confirm that the yachts used during your tour had been in operation throughout the season and were not added at the last minute. It is quite common in Croatia and across the sailing industry for skippers to sleep in the salon area on these types of yacht tours. We also appreciate your suggestions regarding the air conditioning and the need for additional lighting in the cockpit area. Your feedback is invaluable as we continually seek to improve our guests' experience. Thank you once again, and we hope to welcome you aboard for another memorable trip in the future. Kind regards,

Dear Nathan, thank you for taking the time to provide us with your review and feedback regarding your recent Sail Croatia Navigator cruise. It is wonderful to hear that your bartender was amazing and he was the highlight of the trip for you! We will be sure to let him know. We clearly advise our travellers when booking a Triple bed cabin that these are the same size as twin share hence why we offer 10% discount when a Triple bed cabin is booked. Thank you again for your feedback.

Thank you for your review - we’re pleased to hear that you found our crew, staff, and service to be excellent. However, we regret to learn that the boat did not meet your expectations. We maintain a high rating of 4.7/5 stars for this departure, and our internal reports did not indicate any air-conditioning issues raised by yourself or any other guest. We encourage guests to raise any concerns with our Onboard Rep so we can address them swiftly. For transparency, we provide detailed imagery and information about each of our Explorer ships on our website to help guests make an informed decision about their accommodation. We appreciate your input and comments as we continue to enhance our services.

Dear Alexander, thank you for taking the time to provide your feedback on your recent Navigator Cruise. We appreciate hearing about your experience, and we are always striving to improve our services. We welcome your comments regarding our representative, so thank you for this. Please note that bars and nightclubs are not part of our cruise inclusions and are beyond our control. However, your feedback is valuable to us as we continually look to enhance the overall guest experience. We hope to have the pleasure of welcoming you on board again in the future!

Dear Tom, Thank you for your review. We are pleased to hear you met some great people on your cruise and we hope you enjoyed Croatia as a whole. We're sorry to hear that your experience did not meet your expectations. The ship you booked is part of our Standard category, which is our most budget-friendly option. For guests seeking more comfort and amenities, we offer higher-category ships at different price points. We strive to provide clear information on our website, including photos and details for each ship category. We appreciate your comments, thank you.

Dear Jessica, thank you for sharing your review of your recent Navigator Cruise. We appreciate your feedback. Thank you for the feedback regarding the food, bartender, and chef. Rest assured, your feedback will be passed on to the team. We hope to welcome you again in the future!

Dear Caris, Thank you for taking the time to leave a review and for completing our feedback form. We are delighted to hear that you enjoyed your experience with the crew and the swim stops, and we truly appreciate the high scores you provided on the feedback form. While we always strive to provide the best possible experience for all our clients, we unfortunately cannot guarantee or control the bookings and other clients we receive, including the ratios. As per your enquiry and request, we booked the Ensuite ship category for you. Please note that we do offer higher-tier options, such as our Premier and Premier Plus ships, which were available at the time of your booking. Should you have wished to upgrade, we would have been more than happy to arrange this for you. Once again, thank you for your feedback, and we hope to welcome you on board again in the future. Kind regards,

Thank you for your feedback, Daniel. We are pleased to hear the crew and rep were 5 stars however, we are are sorry to hear that your overall experience did not meet your expectations. As per our email correspondence, our FAQs and ship pages outline that bed configurations on our Navigator cruises can include double beds, and bedding configurations are not guaranteed at the time of booking. We understand how this situation might be disappointing, however, we aim to make this transparent via our website to avoid any disappointment and to set expectations. We also offered alternative cruise dates with waived cancellation fees to accommodate your preferences, but these options were not taken up. All the couples were in double bedded cabins. Regarding the group bookings, we strive to balance the needs of all guests, and we regret that this impacted your enjoyment. We are pleased that the overall customer feedback rating for your week onboard was 4.62/5 stars. Your feedback is important to us, and this is appreciated.

Thank you for taking the time to review your recent Sail Croatia Navigator cruise. We truly appreciate your feedback and are delighted to hear that you enjoyed your experience with us. We understand that having more opportunities to explore the beautiful islands is important to you. Our team is always striving to enhance our itineraries, ensuring that our guests have ample time to discover the unique charm and beauty of each destination. We value your input and hope to welcome you back on board soon. Your insights help us to create unforgettable experiences for all our guests. Thank you once again for your valuable feedback.

Hi Michael,a, thank you for your detailed feedback and for sharing your positive experiences on our trip. We're delighted that you enjoyed sailing around the Adriatic, swimming, the excursions, and the hospitality of Marjan and Luiis. Our Navigator cruises are aimed at those aged 18-39 years, so there will be travellers onboard within this age range. We aim to ensure a good mix on all our ships, athough it depends on who has booked any given date, taking into consideration solo travellers, genders, groups, and couples. Details about excursions are found on our website and the inclusions and further information are provided in our pre-departure materials. Our Sales Team is always available to answer any questions you may have to help with budgeting purposes. We thank you for your comments and we hope that you were able to enjoy your time overall.

Hi Jessica, thank you for your feedback and for providing us with 5-star feedback. We're pleased to hear that you enjoyed the crew, guide, and fellow travelers. We aim to ensure a good mix of people on all our ships, however it does heavily rely on who has booked taking into consideration solo travellers, groups, friends, and couples. Our pre-departure information and website outline the inclusions and our Sales Team are available to answer any questions you may have around budgeting for your cruise. We appreciate your suggestions and will consider them as we strive to improve our services.

Hi Kate, Thank you for sharing your feedback with us and for providing 5-star ratings for the crew and boat in general, it is appreciated. The excursions offered are through 3rd party providers and changes can occur at any time. We understand that excursions are a significant part of the experience, and we regret any inconvenience caused by their cancellation. It's great to see from your feedback you were able to enjoy other aspects of the cruise.

Hi Chloe, Thank you for taking the time to share your feedback and we appreciate your 5-star rating for the Rep, Boat in General, Meals served and Crew. We are pleased to hear you enjoyed your time on the cruise. We are disheartened to hear of your disappointment regarding the Cave Party and theme night. As the themed parties are through external providers, we do not have control over their operating times or schedules as these can change at any time. We understand that dealing with daily cash requirements can be frustrating, and we will strive to provide clear communication and transparency in these areas by highlighting additional costs on our website and in our pre-departure information.Your feedback is valuable to us, and we will use it to enhance our services and ensure a better experience for future travelers. We appreciate your understanding and are glad to hear that you still enjoyed your time despite any issues experienced.

Hi Shirley! Thank you for your 3-star review. It's great to see from the feedback you provided, that you enjoyed other aspects of the cruise and would recommend us, that's wonderful, thank you! There is a mid-weekly cleaning service where towels and bedding are changed, and rubbish is removed. If guests are in need of further towels, these can be provided upon request. Prior to your cruise, we request height details and each bicycle is adjusted and tailored to match your height. In regards to the bike tools, our guides will have these available if needed and they can be requested for personal use. As for the meals, we understand that strenuous cycling each day requires proper nourishment, due to this we offer hearty 3-course lunches to fuel you for your cycling adventures. In saying this, we appreciate your comments and suggestions, and these will be shared with the relevant team for continual improvements.

Hi Jayne, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you found our guides to be wonderful! Thank you for your further feedback which has been passed on to the relevant departments. All information regarding the itinerary and level of difficulty each day can be found on our website and is available before making the selection and booking. Our experienced sales consultants are also available for any questions that may arise during the booking process and assist with making informed decisions. Thank you so much for joining us!

Hi Jonathon, Thank you for your feedback. It's great to know that the crew were friendly and welcoming, however we are disappointed to hear the ages onboard were misaligned with your expectations. Our Explorer cruises are designed to offer a diverse and inclusive experience for travelers of all ages over 15 years. Whilst we do attract a wide range of guests, including young professionals and the 'young at heart' travellers, age demographics can vary from one cruise to another. We aim to create a welcoming atmosphere for everyone, and we're glad to hear you had a great time onboard. We'll take note of your comments regarding room conditions and food offerings to further enhance our services, and we appreciate your feedback provided for the onboard meals, rating us 4-5 out of 5 stars, thank you. We hope you'll consider cruising with us again in the future.

Hi Julia, thank you for your review! We are pleased to read you were happy with the crew on board and your Sail Croatia Representative, thank you for this. Our Navigator cruises are designed for 18-39 year old travellers looking to socialise, party and meet others, so often some of the guests on board will consume alcohol. This is of course entirely up to each individual. With regards to ship types, the difference between each category can be found on our website and on the Navigator cruise page. I can confirm the Standard ship category you booked is the lowest price and usually aimed at guests on a budget, and usually perfect for travellers backpacking across Europe! Thank you so much for joining us in Croatia this summer.

Hi Lachlan, thank you for taking the time to review your cruise with us this season. Feedback is important to us, so I will be sure to pass on the comments you have raised, thank you for this. I understand it can be frustrating when there are changes to an itinerary, however this is at the Captain's discretion and usually due to safety reasons, which is our number one priority. Thank you for joining us.

Hi Sarah, thank you for taking the time to share your experience with us. We are really pleased to hear you enjoyed your time on the cruise and Croatia as a whole. We are disheartened to hear of the issues raised. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Upon viewing the feedback you provided, we are happy to know you enjoyed the Captain's Dinner and other aspects of your cruise. We are disappointed to read about the drawer handle and pillow - we have a rigorous process in place for any issues that arise onboard, which is outlined in your pre-departure information and following this process ensures that no incident is left unreported. Had we been made aware, we would have resolved this immediately for you. We understand that coffee is important to some, so we provide filtered coffee which is available during breakfast hours and complimentary instant coffee is also available during the day. You also have the option of capsual coffee payable via your bar tab. We appreciate your comments and are thrilled to know that the issues raised didn't deter from your overall enjoyment onboard.

Hi Courtney, thank you for taking the time to share your experience with us. We are pleased to know you enjoyed your time in Croatia with your fellow travellers and amazing crew. The safety and well-being of our customers is important to us, and we understand that weather-related itinerary changes are made at times, which can result in limited swimming time - we do hope you were able to enjoy some of the amazing local beaches during the week. We are disheartened to read your comments regarding your Rep as we pride ourselves on having the best local and experienced Reps that provide helpful information and recommendations to enhance your journey, and we are pleased your rep was rated 4.4 out of 5 stars for your week. We thank you for all your comments and we hope that you will consider giving us another opportunity to provide you with a more enjoyable cruise experience in the future.

Hi Marisa,Thank you for your review. It's great to hear you enjoyed the boat, route and swim stops. All cruises include 3-course lunches which is usually a starter, main and dessert - I'm sorry to hear you were unhappy with the lunches served, our chefs aim to provide a variety of meals using fresh, local produce. Thank you for your comments on the breakfasts you enjoyed, and we appreciate your comments regarding the coffee. Our chefs and kitchen staff follow strict food hygiene and cleanliness protocols to ensure the safety and quality of the meals we serve on board. Upon checking our internal reports we can confirm that there have been no reported cases among our passengers or crew during the period of your cruise. From our reports I can see that our Waiter offered help, and our Rep checked in with you when you were feeling unwell and offered medical assistance however, we didn't receive a response. From the feedback you provided at the end of your cruise, we're pleased you enjoyed other aspects of the cruise and would recommend us to others. Thank you.

Hi Arlene, Thank you for taking the time to review your cruise with us this summer. We are so pleased to hear you had an amazing time on board, this is wonderful! I will be sure to pass your comments regarding maintenance on to the Operations Manager as I can see from our internal reporting system these were not raised whilst you were on board, so thank you for bringing this to our attention now so that the crew can fix these issues immediately. Many thanks for a fantastic week on board!

Hi there Karen, thank you for taking the time to review your cruise with us this summer and provide us with further feedback.

Hi there Sean, thank you for your review and for taking the time to provide your feedback on your Flotilla Tour with us this summer, it was a pleasure to have you join us. We are so happy to read you had a wonderful time and you would recommend the tour, this is fantastic! I will be sure to pass your kind words onto Danny. Feedback is important to us, so we do appreciate this from you and it will be passed onto the relevant teams. I believe some inclusions, like the Blue & White Party you may have read on the Navigator Cruise page as this is not an inclusion on the Flotilla Tour. Thanks again for a great week on board.

Hello Sarah, thank you for your review and feedback of your cruise with us this summer. I'm very pleased to see you enjoyed the quality of your ship Tuna and the fantastic chef on board, thank you for these comments! I'm surprised to see your 2* review as feedback submitted at the end of your cruise was very positive, overall. We're disappointed to hear that the tour guide's enthusiasm and other aspects of the cruise did not meet your expectations, Sarah. We do appreciate your feedback and this will be passed onto our Operations Manager in Split. We do hope to welcome you back on board with us in the future. Thank you!

Thank you for your review. We appreciate your kind words about the tour leader and crew, and we're glad they were able to enhance your journey. We are disheartened to hear of your disappointment with the accommodation. It's important to us that our guests have a comfortable stay. We would like to mention that our Ensuite cabins are of a similar size to the Standard cabins, and our website provides images that depict the layout of the bathrooms, including the shower over the sink. We regret that you didn't have an optimal experience, but we encourage guests to notify us of any issues during their cruise, as our team is always ready to address concerns promptly. Our resolution process aims to ensure guest satisfaction, and had we been informed during your cruise, we would have taken immediate steps to find a suitable solution. Thank you for all your comments and thank you for travelling with us this season.

Hi Britney, thank you for your review. We greatly appreciate your positive feedback about the boat, cabin, crew, and Ivanna, our wonderful host. We're glad to hear you enjoyed your daily breakfasts, and upon checking our internal records, I can see that the fumes issue was resolved promptly after following our resolution process - thank you for following this process. We are also pleased to acknowledge your valuable feedback on our food service, Captain's Dinner and cabin experience. Your suggestions about meal options, and snack availability are noted, and we'll consider these for future improvements. The location of the Captain's dinner can vary as there are a number of factors that contribute to the location however, you will always be updated by your Onboard Representative once the location is confirmed. Your insights are important to us, and we're committed to enhancing your overall experience. We hope to welcome you back aboard in the future, providing you with an even more enjoyable journey.

Hi Pierre, thank you so much for taking the time to review your cruise with us this summer in Croatia. I am quite disappointed to read your review, especially as I can see guests from your week on board provided both positive reviews and feedback of their experience. In saying this, we do appreciate you taking the time to provide us with your feedback and this will be passed on to our Operations Manager in Split, thank you for your points raised.

Hi there and thank you for taking the time to review our cruise. We are really pleased to hear you had a great time onboard, thank you. We understand that towels can get dirty during the cruise, upon request the crew will be able to provide an additional towel. We understand budgeting is important for guests, so we have a few readily available blogs available on our website which details approximate drink prices onboard our ships. Great to hear that these issues didn't detract from your overall enjoyment on the cruise. Thank you for choosing to travel with us this season and we hope to have you join us again in the future.

Hi Erica, thank you for taking the time to review your cruise with us this summer. It is wonderful to read you had an amazing week on board and made some friends for life! I am quite disappointed to see some points did not live up to your expectations. Inclusions and any additional costs can be found on the Navigator cruise page, your pre-departure information and the FAQs section on the website to allow guests to budget ahead of time. You joined us on board a Standard ship which is our most budget-friendly option for a Navigator cruise and it is the cheapest price in the market. Our Standard ships offer shared bathroom facilities, so showering towels are not provided. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. Our higher category ships such as the Premier and VIP Navigator ships provide more space onboard, ensuite bathrooms and AC, so we highly recommend checking this prior to booking your cabin to avoid disappointment. Thank you again for joining is in Croatia Erica and we would love to welcome you on board again soon.

Thank you for sharing your experience with us. We are pleased to hear that you found our crew amazing and enjoyed the meals onboard. We are however sorry to hear you were unwell during your cruise which had an affect on your overall experience. We aim to get a good mix of travellers onboard our ships, and whilst our Reps work tirelessly to ensure group dynamics are balanced, this is not always possible as it ultimately depends on the individuals onboard. We understand budgeting is important for guests, so we have a few readily available blogs on our website which details approximate drink prices onboard our ships, and also the type of prices to expect at local restaurants which are updated regularly. We appreciate your feedback as it is valuable to us, and we hope to have you onboard again in the near future.

Hi Jess, thank you for taking the time to review your cruise with us this season. We are sad to read this as we receive such high rated feedback from other travellers for your cruise and ship throughout the season, so this is a shame. It is not possible to pre-book twin or double bedding on the Navigator cruise type Jess, so I can confirm you did not book for two single beds, I'm afraid. Our ships can be twin, bunk, or double bed cabins as stated in the FAQS, and also on the Premier Ship page. Feedback is very important to us and I will be sure to pass your comments on to the relevant teams. Thank you for joining us this season in Croatia.

Hi Simon, thank you for taking the time to write your review and provide us with your feedback. We do understand it is very hot in Croatia during the summer, especially during your sail. To help with the summer heat and offer more comfort, we do have in our offer yachts equipped with air-conditioning for travellers who prefer this option. Sea Legend, your chosen yacht as advertised doesn't come with air-conditioning. Check in and check out times are readily available on our website under FAQ's. We advise that early check-in may sometimes become available on the day of check-in if the yacht doesn't need to have any repairs or require additional cleaning from the previous charter. Sadly, early check-in wasn't available on your week. Check-out is at 8:30am on the day of check-out so we ask guests to return the night before to prevent delays with the check-out. Rigorous safety checks, repairs and cleaning must be completed before the yacht is ready for the next guests. This information is clearly outlined in our Booking Terms which must be read and accepted prior to booking. We thank you again for your time, your feedback and for travelling with us.

Hi Olivia, thank you for taking the time to write your review and provide us with your feedback. We are disheartened to read of your disappointment with the accommodation provided onboard. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. Thank you again for your feedback and we do hope to see you with us at another opportunity on one of our Premier ships.

Hi Ruby, thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for this ship and throughout the season in general. We do understand it is very hot in Croatia during the summer, especially when you joined up which can make it difficult to sleep. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives in-depth information of the amenities to ensure that our advertising accurately represents the accommodations provided. We highly recommend checking this prior to booking your cabin to avoid disappointment. You booked and were accommodated on one of our Standard ships where cabins are with shared facilities and don't have air conditioning as advertised. I would recommend booking next time accommodation onboard a Premier ship where cabins have private ensuite facilities and air conditioning as advertised. As feedback is very important to us, I will be sure to pass your comments onto the relevant teams. Thank you for joining us.

Thank you for taking the time to write your review and provide us with your feedback. It is a shame to read you were unhappy with certain aspects of your cruise, especially as I can see we received a lot of positive feedback from guests during your cruise and for your ship throughout the season in general. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. As you have provided your review anonymously I am unable to check if you have raised any of the issues mentioned in your review with your representative onboard. I have however checked with our Operations Manager and no issue has been raised with him on your departure which is an action required if you are unhappy with the actions of your representative and their service. We do thank you for your feedback and thank you for joining us.

Hi Sarah, thank you for taking the time to write your review. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided great feedback for the cruise and the service provided by our onboard Rep. However, we are disappointed to learn that your experience did not align with the rest of the group's positive feedback and this will be passed on. Thank you again for your feedback and we hope to welcome you back at another opportunity.

Thank you for sharing your feedback about your recent cruise experience. We appreciate your positive comments about the activities, destinations, and group dinners. It's also great to see from your feedback rating that your overall experience was 5-stars and that you would also recommend us to others. However, we are disheartened to read of your disappointment caused by the room you were assigned. We have our 'ship types' displayed via our website so guests can view images and details about each ship category. This gives indepth information on the amenities to ensure that our advertising accurately represents the accommodations provided. Your feedback is important to us so thank you for all your input.

Hi Thomas, Thank you for taking the time to provide us with your review and your constructive feedback. It is wonderful to read that the ship, the crew, your representative and the sights and sounds of visited destinations didn't disappoint. Your feedback regarding having 2 x sets of keys per cabin is very welcomed and has been passed on to our Operations team and the Captain. Regarding the mix of travellers onboard your cruise, our cruises aren't specifically sold or booked as solo traveller cruises and everyone is welcome onboard. The final mix of travellers is inevitably dependent on any bookings that we receive and I can see we did have some other solo travellers booked apart from yourself. We are sad to hear that the overall mix wasn't to your expectations and satisfactions, however, it is great to see that overall, based on your submitted feedback, you would still recommend us. Thanks again for joining us this season!

Thank you for your review - we are pleased to hear your onboard Rep was legendary, especially as this was his first week. It's also great to see from feedback provided, you both enjoyed every other aspect of the cruise, rating them all 5 stars and would recommend us! We are however disappointed to read your comments about the food. Our chefs aim to provide a selection of meals using fresh, local produce. We understand that at times this is not to everyone's taste, so we will highlight this to the appropriate department and we thank you for bringing this to our attention. In regards to the Captain, I have been advised that the levels of service were no different this week than previously - we have taken your comments onboard and appreciate them. Thank you for choosing to travel with Sail Croatia.

Hi Edward, thank you for taking the time to review your Navigator cruise with us this season - it was a pleasure to have you on board. We're very happy reading that you enjoyed your Sail Croatia experience, this is great. With regards to your feedback on fellow travellers, I will be sure to pass this onto the relevant teams. All of our Navigator cruises are open to guests aged between 18 and 39 years old, so the age range is quite wide and our Reps work hard to create a good group dynamic that everyone on board can enjoy. I can see you had other solo guests on your cruise, which is always nice to see. We hope to see you join us again! Thank you.

Thank you for sharing your feedback regarding your Sail Croatia experience. Regarding the age range on board we appreciate you bringing it to our attention. We have the correct age noted on our Navigator pages and will update the link provided. The activities offered are a highlight for many guests and we understand the frustration when activities do not meet expectations. Your feedback regarding the pricing has been noted, and we will pass it on to the appropriate department. In regards to food poisoning, upon checking our internal records I can see on the 3rd July you had notified the onboard representative that you were unwell the night before. The onboard representative assisted immediately and no further issues were reported hereafter. There were also no incidences relating to food poisoning onboard. Regarding the check-in time, we aim for a check-in from 10:30am. Any delays in the process will be communicated to our guests. Thank you for sharing your concerns, and we value your input. If you have any further questions or require additional assistance, please feel free to reach out to us.

Hi Aysha, Thank you for your review. I'm pleased to hear you enjoyed the swimming, food and Croatia as a whole. Upon checking the feedback you submitted, we are pleased to know you would recommend us! However, we are disheartened to hear of your disappointment with some aspects. The boat you were on is advertised on our website and is in the main video for Standard ships. Furthermore, we follow strict Health and Safety procedures and each ship is inspected by the Registry of Shipping and certified each year before the start of the season. Upon checking our internal reports, I couldn't find anything relating to leaks - had we been made aware, this would have been resolved immediately. The drinks prices are estimated only, and up to date prices are available onboard. Our internal reports confirm that all guests were made aware of the slight itinerary change, and the boat had visited all destinations outlined on the itinerary, however Mljet was replaced with Korcula due to port restrictions. Like most travel operators, we include our markup in the overall package to provide a convenient and seamless experience for our guests. We hope that these issues didn't detract from your overall enjoyment.

Hi Jack, thank you for sharing your feedback with us regarding your recent Sail Croatia - Hideout Cruise. I will be sure to pass your comments and kind words regarding Ioana onto the team, she will be so pleased to hear this, so thank you for your kind words here. It is wonderful to also read you were happy with the food served on board. We are disappointed to hear that your experience did not match those of your fellow travellers onboard. I have checked the feedback collected for this departure, and we have received 5 Stars across both of our ships that departed on the Hideout Cruise. Our Standard and Ensuite ships have fans inside the cabins for additional ventilation and are more suited to the budget conscious traveller. For guests that prefer air-conditioning, our Premier ships are guaranteed to have AC in all cabins. The differences in ship categories are available on our website prior to booking with us. We have a comprehensive process in place to address any issues that may arise during your time onboard the cruise - this is provided via your pre-departure information and reiterated in the Welcome Speech. Our representatives are there to assist you with any concerns or challenges you may encounter. However, if you feel that your issue was not adequately resolved, we encourage you to escalate it to our Operations Manager and/or Managing Director. They will ensure that your concerns are thoroughly addressed and appropriate actions are taken. Thank you, Cayley.

Thank you for taking the time to leave us a review and provide us with feedback. It is great to hear you enjoyed your time onboard our Navigator cruise. We strive to ensure accurate and transparent billing for all our guests when it comes to the bar tab. You are also welcome to ask for a daily tally of your tab as one can easily lose track of what has been consumed during the week. Regarding the pricing, Croatia has only recently adopted Euros as a currency and we are going through a phase of adjusting the local pricing. We are sorry to hear you didn't find the BBQ to be of good value. Please rest assured your feedback has been passed to the Captain. All local tourist tax is payable locally rather than packaged in a price of the holiday. You will find this is a standard practice across the industry in various destinations and not just Croatia. Thank you again for your feedback and do come and see us again!

Hi Sarah and thank you for your review. I have checked the details, and your boat had a well-balanced mix of travellers onboard, including 8 solo travellers. We are pleased to inform you that our internal reporting shows that the majority of guests on your ship provided five-star feedback for the cruise and the service provided by our onboard Rep. I have checked your feedback also, and we are pleased to know that you rated us 4-5 stars in other areas and would still recommend us, thank you. We do hope to have you join us again in the future.

Hi Benjamin, Thank you for taking the time to write your review. It is fantastic to hear you had a fun week onboard! Regarding transparency, we strive to ensure accurate and transparent billing for all our guests. You are welcome to ask for a daily tally of your bar tab to be able to keep track of what was consumed during the cruise. It is easy to lose track of these as the week goes on so it is always good to check daily. We do appreciate your feedback and any suggestions are always welcome as we are always looking to make improvements. Please rest assured your feedback has been passed on to the relevant departments. Thank you again and we do hope to see you with us again!

Hi Catherine, thank you for your review and for taking the time to provide us with further feedback on your cruise. We are so pleased that your cruise was fantastic, we were happy to have you join us for the week in Croatia. I will be sure to pass your kind words and comments onto Vishko, thank you for this. Your feedback is very important to us and the points raised will be passed over to the relevant departments where improvements will be made where possible. Thanks again for joining us this season!

Hi there! Thank you for taking the time to write your review and share your experience with us. Your positive comments regarding the food is lovely to read and we are so pleased you enjoyed the meals served by our team on board. Your feedback is important to us, so the points you have mentioned will be communicated with the relevant departments. Due to health and safety reasons, it is not permitted for guests to freely socialise between boats at swim stops. Once docked in harbours, or off the ships, guests of course can socialise with lots of different travellers from other boats. The Pirate Party is no longer part of our itineraries and as per our website, this has been replaced with our Blue & White Party in Makarska.

Thank you for your review. We appreciate your understanding that we have no control over the weather conditions, but we do acknowledge the impact it had on the activities during your trip. We value your feedback, and I will promptly forward your comments to our operations team.

Thank you for your review. We appreciate you taking the time to provide us with information about your experience with us. We pride ourselves on having the best local, knowledgeable and helpful reprentatives and as you had high expectations, we are sorry to hear that our guide did not display the customer service experience that we are proud to maintain. Your feedback regarding your Onboard Representative will be investigated further in light of your review, and I would like to reassure you that our Operations Manager has this to hand. Whilst we are unable to advise on outcomes here, if any further support and training is required to ensure such experiences do not occur, this will be actioned immediately. Again, we thank you for your review and we do hope that you enjoyed all other aspects of your cruise with us.

Hi Christine, thank you for your 3 star review. We will ensure that your kind words on Stjepan and the Bar Manager are passed on. It is a shame to hear that we did not meet your expectations when it comes to the food. Guest feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for providing us with this feedback and for joining us in Croatia this season.

Hi Brian, thank you for your review and for joining us in Croatia this season. I am sorry to hear we did not meet your expectations on this occasion. Please be assured that your feedback is very important to us and your remarks will be passed onto the relevant team so that improvements can be made. Thank you for this and also for your kind words on Stjepan, I will be sure to pass this along to him. Thank you!

Thank you for your 3 star review and for taking the time to provide feedback on your cruise with us this season. Your comments have now been passed onto the relevant teams and changes are already set in place so that improvements can be made. We thank you for bringing this to our attention and love to read you would join us again - we would love to have you! Thank you for a great week exploring Croatia with us.

Hi Therese, Thank you for taking the time to provide us with your feedback. At times if there is bad weather, smell can occur in the bathroom emitting from the shower drains. This is due to the movement of the ships on the water whereby this movement opens up airflow at the back of the pipe and into the bathroom. This is addressed in the Welcome Speech by the Sail Croatia Representative on board. Your points raised regarding BBQ and decor have been noted and this will be communicated with the relevant teams so we can make improvements where possible. Your feedback is very important to us, so we appreciate this and wish to thank you.

Hi Kaz, thank you for joining us this season and also for your review. Feedback is important to us and we appreciate that you have taken the time to write to us with your recommendations. There are many benefits to travelling to Croatia outside of peak season, including cheaper cruise and flight prices, as well as fewer crowds of tourists. I will be sure to pass your comments and suggestions onto the correct teams so that we can make improvements where possible, thank you for bringing this to our attention and for sharing your experience with us.

Hi Martin, thank you for taking the time to review your Elegance cruise with us this season. Your feedback is very important to us, so we appreciate that you have taken the time to write to us with your suggestions. There are many benefits to travelling to Croatia outside of peak season in April and May, including cheaper cruise and flight prices, as well as fewer crowds of tourists - this is usually down to personal preference. I will be sure to pass your comments regarding drinks onto the relevant team, thank you for bringing this to our attention and we are pleased that you had a good time. Thank you!

Hi Charlotte, thank you for your review! We are so pleased to read that staff and the experience itself were amazing. We are so sorry to hear you were unwell and do hope that you can come with us again to enjoy to the full experience.

Hi Daniela, thank you for your review. We appreciate your comments regarding Dino and Sime and we will be sure to pass your lovely comments on to them. It's great to know you enjoyed your room onboard the boat, we agree, they are spacious and light. In regards to the food, we have passed your comments on to the Chef via our Operations Manager and we appreciate you highlighting this to us so we can look to improve this aspect of our cruise. Thank you.

Thank you for your review. We appreciate your 4 star feedback rating for the boat overall and 5 stars for the crew, thank you. We have high expectations for all our meals served onboard, and our chefs aim to provide guests with lovely meals. We are sorry to hear you did not find the meals enjoyable and we will take your comments onboard for future improvements. We appreciate you taking the time to post your review. Thank you.

Thank you for your review Kalee. We are sorry to hear you were unhappy with your cabin arrangements and boat in general. I have gone through all the feedback ratings and we were given 4 stars for the 'boat overall'. Our chefs prepare all meals in their small gulleys located onboard the boat, aiming to provide a variety of meals however we understand that this is not always to everyone's taste. Soap, shampoo and conditioning is not included and we advise guests to bring their own onboard to avoid disappointment. Triple cabin consists of a small double bed and single bunk, as advised prior to booking this room type. As they are the same size as a twin share (2 people per cabin) we provide a 10% discount. I understand that you were moved to another cabin free of charge. We hope this was more than suitable. After reviewing the organisation of the cruise by the Onboard Representative, they were rated all 5 stars which includes; destination, organisation and friendliness. We thank you for your review.

Thank you for your comments here David, these will all be taken onboard and we hope you enjoyed all other aspects of your cruise.

Thank you for your review - we are happy to know you found the crew to be of great value, thank you. We aim to provide a variety of meals suitable for all guests, however we understand that at times this is not to everyone's individual taste. Thanks for all your comments here.

Thank you so much for your review. We are so pleased to hear you enjoyed your time onboard Roko and found it beautiful, much like the country. We are sorry to hear you did not receive our high levels of customer service that is expected from all members of staff - we thank you for making us aware. We do have a process in place for any issues that may arise onboard and if we are made aware at the time, we can quickly resolve these matters. I have checked our reports and cannot see that any issues were raised with the Onboard Rep. Thank you for your comments regarding the meals served, it's great to hear that you found breakfasts enjoyable. Upon request the chef will of course provide you with more servings and is always open to suggestions. We offer daily cabin cleaning and a mid-week thorough cleaning service with linen and towel change. If our crew members were made aware of the dust/hair, this would have been resolved immediately to ensure this does not happen again. We thank you for voicing your concerns here, and we do hope that you were able to enjoy all other aspects of the cruise.

Thank you for your review - we are pleased to hear that the bar staff and crew were great. We thank you for your groups 3 and 4 star reviews. However we are sorry to hear of the issues experienced onboard. We would have been able to resolve these issues for you immediately if we were made aware at the time. We thank you for bringing this to our attention and this will be passed on to the Operations Team.

Thank you for your review Stan, we value your feedback as a 3rd time devoted Sail Croatia guest. On our Elegance cruises we offer daily cabin service with mid-weekly linen change. If you ever need any additional cleaning, the crew are always more than accommodating. I have checked our internal reports and can't see that this was raised with any of our crew members or Onboard Representative to get this resolved for you. In regards to the meals, the chef is more than happy to provide more servings upon request. We are pleased to hear that the key was resolved and that the bottle of champagne was gifted to the newly wedded couple. We appreciate all your comments here Stan and we hope that these issues didn't detract from your overall enjoyment onboard. Thank you.

Hi Heidi - Thank you for your review. We are pleased to hear you had a fantastic time with us, however we are disappointed that as a valued 3rd time returning customer of ours, you found there was a difference in standards. In regards to the cleanliness onboard, the crew are always on hand to assist wherever possible and if they are made aware, any spills will be cleaned up immediately. The ship goes through a thorough cleaning regime prior to your sail and during the week we complete daily cabin cleaning services plus a mid-weekly thorough clean throughout the cabin including linen change. We will pass your comments regarding the glasses on tables to the captain via our Operations Team. I can see from our internal records that there was a slight change in itinerary due to strong winds and for the safety of guests, the captain decided to change this slightly. This can happen as explained in your pre-departure information. The original itinerary was as follows: Dubrovnik, Mljet, Hvar, Stari Grad, Split, Makarska, Korcula, Dubrovnik. The adjusted itinerary was as follows: Mljet, Makarska,Split, Stari Grad, Hvar , Korcula, Dubrovnik. I understand the Onboard Rep had communicated this to all guests, so they were made aware.Smoking onboard is permitted in open areas of the ship. I understand that the cushion covers were being prepared and were not ready until the 2nd day of the cruise, this was explained to all guests onboard also. We do thank you for all your comments here Heidi, and we appreciate you taking the time to share your review with us. We hope to have you back with us again in the near future.

Thank you for your review - we are sorry to hear that you were unimpressed by the customer service provided. We pride ourselves on providing guests with as much information as possible, to ensure they are ready for their cruise with us. Information is emailed to guests, can also be found on your Online Account and we have information on our website. Toilet paper and clean towels can be provided upon request - we are disappointed to hear that you had to request this multiple times and we will be speaking with our Operations Team regarding this. We hope you enjoyed your time in Croatia as a whole and the issues didn't detract from your overall enjoyment. Thank you

Thank you for your review here Eve. I'm happy to hear you found the ship crew and guides to be of good value. We are very sorry to hear of your disappointment with the meals served - upon checking the average ratings for your week onboard, the chef was rated 4 stars. Upon request, the chef would be more than happy to offer more of the foods you can eat as they are used to all kinds of dietary requirements. We value each piece of feedback provided and we encourage our guests to share their experience in their own words with no pressure, so we are disappointed to read this. It's reassuring to know that all guests would recommend our cruise and rated us overall 4-5 stars. We thank you for providing your review, as it is only with such comments we can look to improve our services wherever possible. Thank you

Hi Issy, Thank you for your 5-star review. We are really pleased to hear you enjoyed your time on the boat and had a fabulous time in Croatia. However, we are sorry to hear you were disappointed with some aspects of your cruise. We pride ourselves on having the most knowledgable, friendly and local Representatives. Before the season commences, our Reps go through rigorous training and shadow work, so they are confident prior to their first departure solo. I have checked, and can see that the feedback for the Reps was 4-5 stars. On all our ships we have a midnight curfew which is to ensure those that wish to party on, can do so in the towns - visiting the best local bars and clubs, and those that wish to stay onboard and get an early night, can do so in peace. In early June, most bars and clubs are open to public however, we understand that Covid has caused a slight delay in opening times. Swim stops commence each day and the onboard rep will advise everyone of the daily schedule - I'm sorry to hear you missed some of them. Thank you for your comments on the onboard staff - we will pass this on :-). I'm pleased that overall you enjoyed your time on the boat and in Croatia as a whole.

Thank you for taking the time to post your review. We are so pleased to hear that you enjoyed the Dalmatian Coast, friendly crew and the most beautiful destinations along the way. However, we are disappointed to hear you were unhappy with some aspects of the cruise including the food, swim stops and cabin. Our chefs aim to prepare fresh meals using local produce each day out of their small gulleys, we understand that this is not to everyone's taste. Having a look at the feedback rating for the meals served, the average rating is 4 stars. The ships anchor out at secluded bays for each swim stop which means we are unable to moor into beaches as this would require authorisation from port authorities and generally, ships would need to be moored into the approved docks. However, beaches are easily accesible from most islands for you to enjoy once you arrive at your destination. The swim stops are planned out each week, however we hope that you enjoyed some of the islands you passed. Upon request, the Captain may have been able to stop momentarily for pictures. We are sorry to hear you experienced some issues with the smell in your cabin. We have a rigorous process in place for such issues and if raised with the Onboard Representative, this will be resolved immediately. Upon checking our internal records, I cannot see that this was reported to our team onboard. The cruise ends at 8:30am on the Saturday. Thank you again for your review and we do hope that the flaws mentioned did not detract from your overall lovely experience.

Hi Kieran, thank you for your review. We are continuously improving our customer experience by ensuring our website is easy to navigate. Check-in time onboard is from 10:30am - 12pm, however please note that your boat may not be ready by this time as mentioned in your pre-departure documentation. The boat left promptly at 1pm as scheduled. We do advise that dinners, drinks and excursions are at an additional cost so that you can budget for this, we have prices for drinks and excursions available. We're happy to know you enjoyed the inclusions of breakfasts and lunches. However, are sorry to hear this was too party orientated. Our Navigator cruises are aimed at under 39 year old travellers looking for a more party type cruise. Perhaps the Explorer cruise may be a better option as this has a good balance of socialising, relaxing and exploring. We encourage reviews and feedback to be provided privately, in your own words - we will be investigating further, thank you for making us aware. Thank you again for all your comments Kieran as this is the only way we can look to improve our services where possible. Thank you.

Thank you for your review. We are very pleased to hear you found the swim stops incredible and Croatia as a whole, amazing. Thanks for your comments regarding your skipper - we're pleased to hear he was helpful and knowledgeable - we will ensure your comments are passed on to him to enjoy. I have checked and can see that air-conditioning is included in the communal areas. The cabins are suitable for two people sharing. The pump for the bathroom is quite common onboard yachts. We have images on our website for both Premier and Standard options, which include images of the saloon, sleeping area, decking and kitchen, we also have the cabin plans visible for transparency. I'm really sorry to hear that as a past guest you wouldn't recommend us. We do hope that you do join us again so that we can ensure your trip is our expected 5-star service. Thank you.

Hi Charlie, thank you for your review. I can see you booked our Navigator cruise on a Standard ship, which is our most cost effective and budget travel option. Having a look at the feedback for your Onboard Representative, they received all 5 star ratings. The balance of genders depends customer demand for any given ship, and is unfortunately outside of our control. We aim to get a good mix onboard taking into consideration age, gender, nationality and group makeup. This heavily depends on who has booked. I can see that all guests that provided feedback for your week would recommend us to others. We are sorry to hear you won't be recommending us in future. Thank you again for providing us with your review.

Hi Andrew - thank you for your review. We appreciate your comments in regards to the ventilation. I can see you booked our Premier ship which includes air-conditioning, ensuite and spacious cabins. Our chefs aim to provide a variety of meals using fresh local produce, whilst we understand this is not to everyone's individual taste, we are sorry to hear you were disappointed with the meals served and your comments will be passed on to the Operations Team. We aim to get a good mix of travellers onboard our boats, taking into consideration age, gender, nationality and group makeup. However, this can vary and heavily depends on who has booked for any given departure. Thank you again for your review!

Hi Matt, thank you for your review. We hope you enjoyed your time in Croatia overall. We have a variety of Premier ships and each is unique in style, however will include; air-conditioning, ensuite and larger cabins. All our cabins include bedding and a shower towel for your use. Upon checking our reports, I can confirm that this wasn't raised with your Onboard Representative. Having a look at the feedback provided for your Onboard Rep/Host, they had received all 4-5 star ratings, which includes; destination, organisation and friendliness. We are sorry to hear you were disappointed here. Thank you again for your review Matt.

Hi Kate - thank you for your review, we appreciate it. We are really happy to hear you had a great experienced and enjoyed the company of your fellow travellers. We have 4 ship types available; Standard, Ensuite, Premier and Premier Plus on our Navigator cruises. I can see that you booked an Ensuite ship which includes ensuite and a fan in your cabin. Air-conditioning is not included on our Ensuite ship, however we are pleased to hear your Captain turned this on in the communal areas downstairs free of charge. Having a look at the ratings for this room for previous departures, the feedback given was 5 stars for the previous two departures. I have confirmation from our Onboard Representative that the fan was in working order in your cabin. I would highly recommend our Premier or Premier Plus ship in future as this includes air-conditioning and more cabin space for added comfort. Thank you again for your feedback.

Hi there and thank you for your review. We hope you were able to enjoy Croatia whilst you were there and immerse yourself in the beautiful country and culture. We are sorry to hear of your disappointment with some aspects of your cruise. Breakfasts are offered to all guests and the opening times are advised by the Onboard Representative. The chef will always provide more breakfast options upon request. The chef aims to provide fresh meals using local produce, they operate out of a small kitchen and we understand that not all meals are to everyone's taste. We appreciate your comments here and these will be passed on. Lookng at the meal feedback for your week onboard, the average rating was 4 stars. We are sorry to hear you didn't enjoy the swim stops like you had in the past, our captain aims to provide a good balance between land vs sea, mooring up into secluded bays for all guests to enjoy. We do hope that the issues experience didn't detract from your overall enjoyment, as this is certainly not a reflection of the high standards we expect week after week. We hope that you join us again in the future and we thank you again for your review.

Hi Nick, thank you for your review. We agree - Croatia is absolutely gorgeous and we are pleased you enjoyed your time. We pride ourselves on providing local guides that have a wealth of knowledge and are passionate about their country and culture. Having a look at the ratings for your Onboard Representative, he had received all 4-5 star ratings for your week, which includes organisation, friendliness and information. We appreciate your 4 and 5 star feedback rating and we are sorry to hear of your disappointment here. Our Captain chooses a variety of secluded bays to swim in, for the enjoyment of all guests. I understand that there were some issues with the anchor for one day in Mljet, and whilst this was being rectified, there were complimentary drinks provided and all guests were happy with the resolution. You remained in Mljet overnight until the next morning. We do hope that the issues experienced didn't detract from your overall enjoyment Nick. We do hope to have you join us again in the future.

Hi Mike, Thank you for your review. We have our Sail Croatia check-in stand near the Marina for all guests upon arrival, and you are generally greeted by a Sail Croatia representative. I have checked our internal records, and cannot see that this was raised with our Operations Team so I am unable to comment on how you were greeted by a non-Sail Croatia staff member. I am however pleased to hear that the Manager was helpful throughout your journey, as no incidents were raised with us for the duration of your week in Croatia. We do hope that any issues that may have arisen did not detract from your overall enjoyment, especially as you have travelled with us in the past and had a wonderful experience. We do hope that you will join us again in the future Mike.

Hi Rey - thank you for your review. We appreciate you taking the time to review your cruise. Upon checking our reports, I can see that a mid-week cabin service was complete, including bedding and towel change on your boat - I could not see any issues being raised by yourself to your Onboard Representative. If this was missed for any reason, we would hope that guests would highlight this to their Onboard Representative. We understand that there was an incident onboard and our Rep, Captain and crew were on-hand to assist where possible. All swim stops are monitored and a member of staff is always on watch to ensure the safety of guests. Our Captain will chose the best secluded bays, these are in a variety of exclusive locations for your enjoyment. Thank you again for your review.

Hi Magi - thank you for taking the time to review our cruise. We are pleased that you enjoyed your quieter cabin and hope that you enjoyed your time overall. However we are disappointed to read that your children's cabin experienced noise issues. We have a rigorous process in place for any issues that arise, and the first step is to discuss with your Onboard Representative, if no action is taken then you are welcome to escalate to the Operations Manager and/or Managing Director. Having checked our internal reports, I cannot see that the noise issues were raised with our Onboard Representative. If they were raised, we would have found an immediate solution to ensure that everyone is happy onboard. We are disappointed we were not given the opportunity to rectify this issue whilst you were onboard. Thank you again for your review and we hope to have you join us in the future.

Hi there Chris, thank you for your review. We hope you enjoyed your time in Croatia and got to immerse yourself in the country and culture. We are disappointed to read your comments regarding the Tour Guide, as we pride ourselves on having the best, local, friendly and knowledgeable Tour Guides onboard all our ships. Upon checking our feedback for this week, your rep received mostly 5 star reviews with 1x 4 star review. The boat you were on was Ensuite which doesn't include air-conditioning. It is at the Captain's discretion whether this is turned on, we are pleased he included this free of charge. We encourage our guests to provide us with their honest review and tipping is completely at guests discretion. ,We are disappointed to learn that you felt pressured to provide this - your comments will be passed on to the Operations Manager. Thank you again for all your comments, we hope this didn't detract from your overall experience in Croatia.

Hi Eloise, thank you for your review. We are pleased to hear you had an amazing time onboard. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for handling any issues that may arise whilst you are on the sail, which is included in the Pre-departure information emailed to you before the tour. It can be found under ‘Resolving Problems Onboard’. Following this process gives us the opportunity to try to resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Guests are encouraged to report incidents themselves to their Onboard Representative, and if they feel no action is taken by their Onboard Representative, you are then welcome to escalate this to our Operations Manager and/or Managing Director. This ensures that no incident is left unreported, especially if we are made aware of the issue, and gives us the best chance to resolve this during the cruise for you. Upon checking our internal records, I could not find any reports raised to your representative regarding the air-conditioning. We thank you for your positive feedback rating provided after your trip with us, and we hope that you enjoyed your time in Croatia overall.

Hi Lucy, thanks for your review. That's correct - breakfasts are provided where guests can help themselves to the food onboard. In regards to the breakfasts, we appreciate your comments and this will be passed on to our Operations Manager and Head Skipper. I'm afraid floaties are not included onboard and can be purchased at the local markets. At times past guests may leave theirs onboard. However, there is a Stand Up Paddle board and snorkelling equipment for use. Blankets and linen is changed before every departure. We pride ourselves on providing knowledgeable, friendly and helpful skippers that share their passion for their country and culture, so I'm really sorry to hear that you found that the skipper lacked knowledge. We hope that you enjoyed the trip overall and that the above didn't detract from your overall enjoyment of Croatia as a whole.

Hi there, thank you for your review - we appreciate it. Thank you for your kind comments regarding your host Iona and the beautiful islands - we agree, they are simply stunning! Thank you for your feedback on the meals provided and this will be passed on to the chef. I have also checked the feedback regarding the meals for all other guests onboard the boat, on your departure date, and the ratings provided were all 4-5 stars for breakfast and lunch. We understand that the meals served are not always to each individual taste. We really do appreciate your comments regarding the wine onboard, water on the table at meal times and side plates which will be passed on to our team, thank you.

Thank you for your review. I have been in contact with our Operations Team and our Head skipper who have been made aware of your review. I can confirm that the skipper had advised everyone, openly, that his girlfriend was not allowed downstairs. After obtaining information, we understand that you had invited the skippers girlfriend downstairs into your room to change and the skipper came downstairs to check if everyone was ok - he did give her a quick kiss and left to go back upstairs however, his girlfriend remained downstairs with you to get ready. We understand that the Cave Party was closed however, an alternative option was offered and accepted by everyone onboard - you all enjoyed an evening of singing and dancing until the early hours, your skipper also paid your bar tab at the venue as you had left the bar without paying. The head skipper has confirmed that daily briefings were given and that you were always located towards the front of the boat at these times. The skipper has a free day during the week, which was in Hvar where guests were given the option to go out and explore or the skipper would book a table at Carpe Diem at midnight for everyone. This was agreed and the table was booked, however when the skipper returned the group no longer wanted to go which put the skipper in an awkward position. We hope that you still enjoyed your time onboard and got to see some lovely places and met some wonderful people. Thank you again for providing us with our review.

Hi Dominic, thank you for your review. We are pleased to know that the captain and crew were available onboard however, we are sorry to hear of your disappointment with the organisation onboard. We do have processes in place for dealing with any issues that arise and this is found onboard the cruise, in your pre-departure information and via our app. The first step is to contact your onboard representative, you can then escalate to the Operations Manager and if need be, the Managing Director. We pride ourselves on having knowledgeable, friendly and helpful representatives who share their passion for their country and culture. Having checked our feedback for the organisation of the cruise, I can see that most of our guests provided 5 star ratings. We are sorry to hear you were disappointed and we hope that this didn't detract from your overall enjoyment of Croatia as a whole. Thank you.

Hi Melissa, Thank you for your review. It's great to hear you enjoyed the Korcula Village Dinner, Wine Tasting and cycling around Mljet National Park. We agree, these are fantastic excursions and we love the Hora wine (and donkey's) also. It's nice to see from your feedback provided, you enjoyed your breakfasts onboard, rating this 4 stars, although not our usual 5 star service, we are glad you enjoyed the meals served each morning and we appreciate the fact that you would recommend us to others, thank you. Our onboard chef's aim to prepare delicious meals, using fresh, local produce, catering to all tastes, however at times, we understand that this is not always possible. Sea bream is a highly valued species of Adriatic white fish which would have been skill-fully prepared for you, especially as you had advised us of your dietary requirements. In saying this, we are sorry to hear that this became quite repetitive throughout the week. We have mentioned this to the onboard chef so that they are aware. We hope that this aspect didn't deter from your overall experience and we thank you for joining us this summer!

Hi Sue, thank you for your review. We are pleased to hear that you had a wonderful experience overall, enjoying some of the best locations with your fellow travellers. However, we are disappointed to read of your comments about the staff and the spa, your comments will be highlighted to our Operations Team, thank you for making us aware. We do hope that this didn't detract from your overall enjoyment onboard and in Croatia as a whole.

Hi Karla, Thanks for taking the time to submit your review. We are really pleased to hear you enjoyed the cycling aspect of the cruise, the beautiful locations and the meals served. I just wanted to clarify a few points raised in your review; WIFI is subject to download limits and coverage. On all our ships there are designated smoking areas, we thank you for making us aware of your experience here and we will be looking into this further. All our ships are equipped with medical supplies and means to get to the nearest hospital if required. We thank you for your suggestion regarding the uniform - this has been passed on to the Operations Manager. Breakfast times are displayed on the board and advised by your representative, upon request, the crew can of course provide you with additional servings. We are sorry to hear the service was not up to standard and we will certainly be highlighting this to the captain for future improvements. Tipping is optional on all our ships and completely at your discretion. We do hope that you enjoyed your time in Croatia and hope that these issues didn't detract from your overall experience.

Hi there and thank you for your review. We are pleased to hear you enjoyed the company of your fellow travellers and found the captain and crew helpful, and boat to be in good condition, thank you. I can see that we had 20 females and 16 males onboard your cruise, with 5 solo travellers. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise. We are disappointed to read your comments regarding the guide and bartender. We have passed these comments on to the appropriate departments to provide further support and training where required. We are sorry to hear you felt uncomfortable, we encourage guests to notify our Operations Manager for any issues that may arise onboard so that we can resolve them immediately. We hope that overall, you enjoyed most aspects of your cruise and Croatia as a whole. Thank you.

Thank you for your review. We are glad to hear you enjoyed your cruise experience overall. However, we are sorry to hear that you were disappointed with some aspects, which I wish to clarify for you. Our airport transfers will collect you from the airport and drop you as close as possible to the hotel. As your hotel was based in central Split, this is a highly pedestrianised area and does not allow vehicle access I'm afraid. We are sorry that this was not made clear prior to your arrival. We have designated smoking areas, generally towards the back of the boat however, we do appreciate your comments on this and we will pass this on to the Operations Team. Thanks for your suggestion of a variety of tea bags, we will pass this on to the relevant team. We appreciate all your suggestions here, thank you!

Hi Jen, Thank you for your review. We appreciate all your comments and suggestions. We are pleased to hear that your guide Anna was professional, welcoming and friendly and that the other guests onboard were a wonderful group of people. We are also really pleased to hear that the meals served and cleanliness of the ship were all to a high standard, and we appreciate your suggestion of having cold lunches on some days. However, we are disappointed to read your comments regarding the crew. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. Although our Reps are employed and trained by Sail Croatia, our ships and their captains are in charge of employing their own crew, ensuring their staff maintain a high level of service throughout the cruise and we are sorry to hear this was not the case. Having a look at the feedback for your week onboard, the crew have been rated 4-5 stars which includes the captain, chef, waiter and sailor. I have passed your comments on to our Operations Manager to highlight with the captain. Thank you again for making us aware and we hope to have you onboard one of our cruises again, to provide you with a 5-star experience!

Thank you for your review - we are really pleased to hear that the crew were helpful and friendly. However, we are sorry to hear about the meals served. Our chefs try their very best to cater to a wide range of palettes however, we understand this is not always possible. We thank you for your comments on this.

Hi there and thank you for your review. We are pleased to hear that the ship was of a high standard and the crew were a welcomed inclusion on your cruise. However, we are sorry to hear of your disappointments with some aspects of your cruise, mainly with the meals. Our chefs aim to provide delicious, home cooked meals using fresh local produce, so we are sorry to hear that the meals served were not to your taste. Having a look at the feedback received for your departure, the average rating for onboard meals was 4-stars. We pride ourselves on providing the best local, informative and friendly Tour guides so it is disappointing to read that you received limited information. Looking at the feedback received for your rep, he had received all 5-star ratings which is great. However, in light of your review we have highlighted your comments to our Operations Manager, thank you. We do hope that you were able to enjoy all other aspects of your cruise with us - fellow travellers, destinations, organised tours and excursions and that these issues didn't detract from your overall experience in Croatia.

Thank you for your review on our Cycle cruises, this is appreciated. We are really happy to hear that the guides, crew and your representative was helpful and friendly, but also you were onboard with a lovely group of fellow travellers. In regards to the Cycling aspect of the cruise, we aim to provide cycling holidays catering to all fitness levels, from beginners to advanced. On each of our cycle cruises, we advertise the cycle specifications for each day which includes the distance, difficulty, maximum altitude, total ascent/descent and surface levels. This is so that each of our customers can make an informed decision as to which route would be the best match. We understand that due to adverse weather conditions the captain decided for the safety and wellbeing of all guests, to continue to Split with minimal disruption to the end of your cruise. I can see that you are scheduled to join us again next season, and we are sure you will have an overall enjoyable experience! Thanks again.

Thank you for your review. We appreciate all your comments and have taken these onboard for future improvements. We are really happy to hear you enjoyed your time in Croatia, especially seeing the beautiful islands and daily swimming in secluded bays along the Adriatic - it's just bliss isn't it! Implemented in 2017, we removed all included water bottles from our fleet and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard and doing our part for environmental sustainability. Our chefs aim to provide a variety of meals, using fresh local produce - we are sorry that you didn't enjoy all the meals served, however we are pleased that you found the Captain's dinner enjoyable. We aim to get our guests into Hvar as this is one of the most popular destinations and busiest ports, so we hope you enjoyed your meal in this vibrant town. Next time, we would recommend booking an Above Deck cabin for the ease of having your cabin door opening on to the main deck and avoiding those flights of stairs. Thank you again for your review and for choosing to travel with us!

Hi there and thank you for your review. We are really sorry to hear you were disappointed with your accommodation for the week. Our lovely Tuna crew are highly experienced, completing numerous Cycle cruises over several years and I understand that our crew and representative did everything possible to ensure all guests were comfortable and enjoying their cruise experience so we are disappointed to read your comments here. In regards to breakfasts, additional supplies can of course be provided upon request, also we are sorry to hear that the crockery was not of standard - we will pass this on to our relevant departments, thank you.

Hi there and thank you for your review. Upon checking the onboard feedback submitted, we are pleased to see you rated the crew 5 stars, the onboard meals 4 stars and the boat in general 4 stars, thank you. We are sorry to hear of your cabin issues. I have checked our internal records and cannot see that these issues were reported to our onboard rep. Had these issues been raised, we would have resolved them with urgency. We understand that due to strong winds the ship was unable to depart Vis, so for the safety and wellbeing of all guests, the captain decided to remain in Vis where you rep organised a museum visit and wine tasting excursion. We hope that the issues onboard didn't detract from your overall experience onboard and in Croatia as a whole. Thank you again for all your comments.

Hi there and thank you for your review. We really appreciate all your comments and suggestions for improvements. All our ships are thoroughly cleaned prior to the arrival of new guests, so we are sorry to read of your disappointment with the cleanliness. I have checked our internal records, and cannot see any reports of this to our crew. This would have been rectified immediately upon notifying our onboard rep. However, I have highlighted this to the Operations Manager, thank you. We understand that there was a schedule change due to strong winds, and the alternative option was to go back to Vis where museum visit and wine tasting was organised for you. We appreciate your comments on the guide, he has received 4-5 star ratings for this departure so we are disappointed to read your comments and these will be passed on to our Operations Manager for training and quality purposes. Upon checking the onboard feedback you submitted, we are happy to know you enjoyed the lunches and found the crew to be a welcomed inclusion. Thank you again for all your comments, this is appreciated.

Hi there and thank you for your review. It was a pleasure having you join our Cycle cruise this season and we hope you enjoyed some aspects of your cruise. However, we are disappointed to read of your disappointment with the cycling and accommodation aspect of your cruise. On our website we display the cycle specifications including the distance, difficulty, max altitude, total ascent/descent and surface levels, this is so that our potential customer's can choose a route that best suits them. Our cycle cruises also offer a balance of relaxation, sightseeing and cycling, and gives our guests the opportunity to see some of the most amazing places. I see that you booked our Ensuite option, I would recommend a Premier cabin in future, as these are much more comfortable offering spacious cabins, ensuite and air-conditioning. We are pleased to hear that the issues were quickly resolved once our representative was made aware, we thank you for following our Resolution Process. We do hope that you join us sometime in the future on a Premier ship and perhaps on one of our more challenging routes, as we are sure you will enjoy yourself! Thanks again.

Hi there and thank you for your review. We are truly sorry to hear that our Northern route was your least favourite amongst the other cycle trips completed. We offer a range of accommodation styles to suit everyone's requirements and budgets, our Ensuite cabins exclude air-conditioning however, do have a fan for additional comfort. We recommend a Premier ship as these cabins are spacious, include ensuite and air-conditioning, so are perfect for the warmer months. We provide 1x bath towel, however you are welcome to request an additional towel subject to availability. We understand that you were scheduled to join this ship however, as you had friends on another ship, we managed to accommodate your last minute request and moved you from an Ensuite Lower Deck cabin to an Ensuite Above Deck cabin, where you were much more comfortable. On each of our ships there is a designated smoking area which is generally located towards the back of the ship. In saying this, I have highlighted the smoking issue to the Operations Manager to discuss further with the captain. We hope that you enjoyed the meals served, the tours of each location and the bike routes. We hope that overall the issues didn't detract from your overall enjoyment of Croatia. Thank you again!

Hi there, thank you for your review and for joining us this season in Croatia. I am sorry to hear you were disappointed with some points of the tour. Our company name is Sail Croatia and we do offer multiple different options to our clients along the Adriatic coast line. We have our Under 39 Yacht Tours on sailing boats, cruises on small motor cruises and also Private Yacht Tours, also on sailing boats. Our website does clearly show the vessels used for each option and on our Navigator cruise page also gives you more information on our Standard ships which is what you booked with us. Thank you for your feedback here and I do hope this did not deter you from having a great time in Croatia. Thank you for joining us.

Hi there, Thank you for your review. Our cruises are open to all travellers, smokers and non-smokers. On each of our ships there is a designated smoking area generally towards the back of the boat. We appreciate your comments and we hope that you enjoyed the wonderful locations, meals onboard and your informative and friendly representative. Thank you!

Thank you for taking the time to provide us with this feedback. I am pleased to read overall you did like your ship Marija Magdelena - one of our Ensuite ships. As per our website our Ensuite ships do not have air-conditioning in the cabins included, however our Premier ships do. If you would like air-conditioning we advise booking a Premier ship. Your Representative will provide you with recommendations in each location, however it is entirely up to you how you spend your time in Croatia. You're welcome to eat where you'd like in the evenings. I will however pass this feedback onto our Operations Manager, thank you. I hope this did not deter you from having a great time in Croatia. Thank you for joining us.

Thank you for your review. We are pleased to hear you enjoyed your time on our Navigator cruise, the accommodation and found the food to be a highlight! However, we are really disappointed to hear that some of the staff were unprofessional at times. This will be passed on to the Operations Manager - thank you for bringing this to our attention. Our cruises are popular with Antipodeans as well as travellers from other parts of the world. Sounds as though your cruise and departure date was well sought after my our Australian travellers😊.

Thanks so much for your review. We are sorry to hear you were disappointed with some aspects of the cruise. Our rep Zak has received raving reviews this season, so we are surprised to read your comments here. In regards to the bar tab, you are welcome to request a copy of this daily for budgeting purposes and to keep track of consumption. Tipping is optional and at your discretion and in no way should be pressured. We are glad you enjoyed some fun in the sun and had an enjoyable overall experience, we just hope that these issues didn't detract from your Croatian experience and we thank you again for your comments which will be addressed accordingly.

Thank you so much for your review. Thank you for choosing to spend part of your honeymoon with us. We are pleased to hear that your host Mia was very hospitable and attentive during the cruise. It's also nice to know that you enjoyed your accommodation onboard Crystal and found the cabins nice and spacious. The amazing swim stops are just lovely aren't they! We are sorry to read of your disappointment with some aspects which I wish to expand on; our Explorer cruises generally appeal to travellers who feel they fit within our 'young professionals and young at heart' description, however are open to all ages over 15 years as mentioned under our FAQ page. We appreciate you sharing your experience with us and we will be looking into further training for the bar staff and will pass your comments on to the Operations Manager to investigate further, thank you. We hope that these issues didn't detract from gorgeous Croatia as a whole. Thank you.

Hi there and thank you for your review. The passengers onboard our boats is heavily reliant on each individuals travel plans, requirements and requests for a particular ship type. On your departure date and Navigator route, we had 1x Standard boat and 1x Ensuite boat. It just so happened that we had two larger groups and 3x groups of two people that requested our Ensuite boat, with more interest from male travellers than female travellers for this particular boat type. As we don't discriminate, all travellers were welcome onboard Lastavica. The two boats on our Northern route cross over with boats on other Navigator routes, as well as boats from other companies, so there is plenty of opportunity to mingle with travellers of all demographics during your week. Looking at the onboard feedback you provided, I see that you rated all aspects of the cruise 5-stars - thank you for this. We appreciate your comments regarding the club organisation, and we will certainly pass this on to the relevant team. We hope that the issues with the genders didn't detract from your overall experience on our cruise and in Croatia as a whole.

Hi there and thank you for your review. We are pleased to hear the crew accommodated your dietary requirements and you were able to enjoy more of the foods you can eat daily. I have checked our records, and can see that your dietary requirements were noted and passed on to the crew via the Sales Team. We are sorry to hear that the crew were not aware of these requirements and we will be looking into this further. Having a look at your feedback for the week, we are really happy to see that you rated us 5 stars for everything and 4 stars for your lunch. We hope that this didn't detract from your overall experience on the cruise. Thank you.

Thank you for your review. We try to get a good mix on all our boats, taking into consideration a number of factors such as; age, nationality, gender as well as solo travellers, groups and couples to name a few. Having a look at who booked on your boat, we had 6 travellers of similar ages to you. In saying this our travellers are within the 18-35 years age range, the makeup of each boat heavily relys on who has booked. We hope that this didn't detract from your overall experience in Croatia as a whole.

We thank you for your review. We have a rigorous process in place for any issues that arise which are rectified immediately, if we are made aware. Upon checking our internal records, I cannot find any such reports raised with your representative and I'm sorry to hear about your cabin. Looking at your feedback for the week, we are pleased to know you found the crew great, the boat in general 5* and that you would recommend us to others, thank you!

Thank you for your review. The captain and ship have sailed our Navigator cruises for several years, so we are disappointed to read your comments. Having a look through our rigorous reports, I can see that in Korcula the ship experience an electrical failure in the morning and was repaired by midday - this resulting in the ship missing out on Mljet. Your representative had organised a walk through the city in Korcula and as a gesture all guests onboard received a free BBQ. We hope that you enjoyed other aspects of the cruise and we thank you again.

Hi there. Many thanks for your review. I'm sorry to hear of your disappointment of the tour. I have looked through previous correspondence and can see you were advised we only had availability on our Under 35s Yacht Tours for your requested departure date, so we did not have any other options available for you at the time, I'm afraid. Our Under 35s Yacht Tours consist of a group of usually 6 to 8 yachts sleeping 8 passengers on each sailing together in a flotilla, so it usually a very social experience. I checked and can see your departure had 47 guests across 6 yachts to enjoy the social experience on board. Thank you for joining us this season :)

Thank you for your review. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We are sorry to hear of the issues mentioned. We have a very rigorous process in place for handling any such issues that may arise, and we will effectively resolve these immediately if we are made aware of the situation. Upon checking our reports, I cannot find any incident being raised regarding the bathroom, wifi, fans and electricity. In saying this, we will be raising these points to the Operations Manager for future improvements . Having a look at the feedback provided, we thank you for giving us 5-stars for your cabin overall and would recommend us to others, thank you. We hope these issues didn't detract from your overall experience.

Hi there and thank you for your review. We have a rigorous process in place for handling any issues that may arise whilst you are on our your cruise. Following this process gives us the opportunity to try and resolve an issue during the trip, and work with you in finding a suitable solution to ensure all parties are happy, if given this opportunity. Looking through our internal reports, we cannot find any record of your dissatisfaction with your cabin, nor have there been any incidents raised for such issues on your ship this season. As you had booked our Ensuite ship, there is a port hole in your cabin for extra ventilation. Air-conditioning is not included on this particular ship type, however we recommend our Premier ships for this amenity. We are pleased to know that your travel companion found all services on this cruise to be of high standards, with ratings of 4-5 stars. We hope that these issues didn't detract from your overall experience and again, we thank you for all your comments.

Thank you for your review. We aim to get the balance just right which gives our guests the flexibility of visiting both popular and more quieter destinations, as well as ensuring guests have enough time both on land and at sea, with some of our gorgeous swim stops in secluded bays overlooking the Adriatic. Pots of Tea and coffee is available free of charge during saloon opening hours and generally what happens onboard, is the daily schedule is outlined just after lunch, which includes sightseeing recommendations and important information on departure. We will certainly pass your comments regarding better communication channels to our Operations Manager. Thank you.

Thank you for your review. It's nice to hear that you found the boat excellent and the rooms well maintained, however we are sorry to hear your disappointment with some aspects. We try to get the balance just right so that all guests are catered for which involves having enough time at both land and sea and giving guests the opportunity to partake in our amazing swim stops. We find that the traditional band has been a welcomed inclusion for past cruises which our guests enjoy. Upon request, our crew can try and source a particular beverage if this is not available onboard. We aim to provide the best Cruise Managers that are informative and friendly, we appreciate your comments here and this will be passed on to the Operations Manager for improvements. Thank you.

Thank you for your review. Just a few points I wish to highlight for anyone thinking of joining our cruises, our cruise manager's are available 24/7 and are available to provide you with all the information and assistance you require. We do have strict noise curfews in place which varies from port to port and is outlined in our Ship Rules via your pre-departure information. For the safety of all guests, the captain decided that it was best to dock in Stari Grad (on Hvar Island) for the 2 nights due to severe storm announcements. I understand your cruise manager had organised transfers to and from Hvar. We are really pleased that you enjoyed the company of your fellow travellers and upon checking our feedback for your departure, we are also happy to see that some of the other travellers in your group enjoyed their cruise experience. Thank you again for your review.

Hi there and thank you for your review. We are really pleased to hear that the staff were incredible and we are glad to see your 5-star feedback rating on all aspects of the cruise, thank you! We understand that there were a few issues onboard which were immediately resolved by the crew. Thus being the generator being down for 24 hours, and I understand all guests enjoyed a free BBQ onboard for the inconvenience. The chef was unable to cook mid-way through the cruise due to the his injuries however, was still involved in the food preparation. Thank you.

Many thanks for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. Thank you for your comments on your Representative Zac, it's wonderful to hear he did such a great job on board with you and your fellow travellers. We do always try our best for an even mix of gender ratio, however this is not always possible due to the nature of bookings we receive. I've passed your comments on regarding the towels and speakers on board Navigator to our Operations Manager, thank you for brining this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thanks for joining us!

Hi there! Thank you for your review. I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. It is great to hear you did have a great time on board and that your Representative Zac was friendly, informative and caring towards you all. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this, thank you for drawing this to our attention. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board. Thank you!

Thank you for your review of your Navigator cruise with us this season. We're really are so pleased to hear what a wonderful Representative Zac was for you and the other 41 guests on board! I'll be sure to pass your kind words and thanks onto him and also our Operations Manager. I'm sorry to hear you felt this way about the crew and captain on board. I've advised our Operations Manager of this so that this can be improved for the future. Thank you so much for joining us this season!

Thank you for your review and your email with additional comments, this is appreciated. We are pleased to hear that the crew and your representative were fantastic with their efforts and were professional at all times. However, we are sorry to hear of your disappointment with some aspects. I have spoken with the representative Boris and he has confirmed that on day 3 of your cruise, chef Mate was unable to continue his role as head chef due to injuries. Given that it was such short notice, the captain was unable to obtain a chef replacement. However, the Captain then stepped in to resume this role with the chef assisting with the food preparation for the remainder of the cruise. I've had a look at the issues regarding the generator onboard and can see that this has been recorded via our internal records. I understand that the generator was down for 24 hours and that all guests received a free BBQ onboard due to this human error made by one of the crew, which has been followed up. We hope that these issues didn't detract from your overall experience, and we thank you again for bringing this to our attention via email, so that we could address them directly with you.

Hi there and thank you for your review. It's great to hear you enjoyed the inclusion of our knowledgeable guides and found the food excellent. We agree - the views are just stunning so we're really happy to hear you enjoyed the cycling aspect and the amazing scenery. We are family owned and each of the ships we work with are also family-owned and operated. Together we make up Sail Croatia. I have had a look into this for you and can see that the cabins that were allocated to you were directly opposite each other. There are a couple of points in your review that I just need to clarify for other travellers considering booking with us. We have a rigorous process in place for any issues that may arise on our cruises and this process is emailed to guests prior to departure, is available via your Online Account and pre-departure information, and is also reiterated onboard the ship by your Representative. Thank you for following this process and making your Representative aware of the leak in your cabin which had wet the end of the beds, we can see via our reports that this was resolved immediately. Upon checking our records, I cannot see that the flooded floors or the broken spring issues were reported to the Representative. As you booked an Ensuite ship, unfortunately Air-conditioning is not included in the cabin price. However, some ships are have the functionality of turning the air-conditioning on for the entire ship and this is charged at a per person rate. I can see that from the first day the Captain decided to turn this on for all guests to enjoy at no additional cost. The 20" wheels that are advertised on our website for our Cycle cruises have been trialed and tested, in saying this we are currently trialing a larger 26" wheel bicycle and may release these for future seasons. Thank you again for your review and we are glad you enjoyed parts of your cruise, and Croatia as a whole.

Thank you for your review. We hope that you did enjoy some aspects of the cruise, and Croatia as a whole. We are really pleased to hear that Boris and Ivan provided you with great service. Baggage service is not an inclusion on our cruises however, is a great suggestion which we appreciate and will pass on to the relevant team. Linen service occurs mid-week and upon request, additional towels can be given providing there are extra supplies. There is just one point in your review that I just need to clarify for other travellers considering booking with us. We have a process in place outlined in our Pre-departure information, our Welcome Speech and via our Sail Croatia App, which provides guests with information on how to raise any concerns whilst on the cruise. Having a look through our reports, I cannot see anything being reported to our Rep, crew or Operations Manager. Given the opportunity, we will always try to rectify the situation immediately so you remain happy on our cruise. Thanks again.

Thank you for taking the time to review our cruise. We are glad you enjoyed the trip overall and found it to be amazing, thank you! We agree, our Cycle cruises give the perfect balance of touring by sea and discovering by bike - we're so happy you enjoyed the views, the rides and the taste of all the towns. All our Ensuite cabins exclude air-conditioning, however do include a small fan for added ventilation. We will pass your thanks on the amazing captain and crew! We appreciate all your suggestions and ideas, and will certainly pass these on to the appropriate team - thank you and again, we are pleased you enjoyed your great adventure!

I want to thank you for your feedback, we do really appreciate this as this enables us to improve for the future. We're pleased to hear you liked Olimp and were happy with the size of the Lower Deck cabins and the ensuite also. Looking through our cabin feedback for Olimp from your departure I can see here that we have been rated 5 stars throughout for cleanliness. Your comments have been passed onto our Operations manager so that we can make the necessary improvements for the future. As the ships are small with very limited storage space on board it is not possible to have bottled water on board for the cabins, I'm afraid. We are also working towards eliminating single use plastics on board, implemented in 2017, we removed all included water bottles from our fleet (prior to 2017, each guest received 2 x water bottles daily), and replaced each ship with water coolers, promoting guests to bring their own reusable water bottle onboard. For this reason we also have refillable soap dispensers in the bathrooms rather than single use shampoo and conditioner bottles. We try our best to aim for a good balance of relaxing and exploring and a lot of reviews we receive do say that we often get the balance right. I'm sorry to hear you were not happy with the times spent at swim stops versus ashore. I have passed your comments here onto our Operations Manager. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time on board.

Thank you for providing us with a review. I can see that you had booked a cabin on our Ensuite ship as we had no availability on our higher category ship - Premier. We have a guide and a representative travelling with our cycle guests daily, one at the front and one at the back. We feel that this allows for flexibility and to ensure that all fitness levels are catered for. Those of a higher fitness level are more than welcome to stick with our guide at the front. Daily scheduling is outlined by the representative each day, as this will provide you with all the information required before taking off on your cycle journey. We hope that you were able to enjoy other aspects of the cruise and we thank you again.

Thank you for your review. We understand that there were adverse weather conditions at the time of your cruise which is unavoidable and very unfortunate. Alternative solutions were offered however, as the weather effected the most part of the week, our Rep did everything possible to ensure everyone was enjoying themselves as much as possible. Snacks is something that we may look into for future seasons, we thank you for your comments here. We are sorry to hear about the meal options provided, our chefs try to cater to a wide range of tastes but at times, this is not possible - your comments will be passed on to the appropriate team. Thanks again!

It is wonderful that you enjoyed Croatia and its beautiful scenery and were happy with the service provided by the on board staff. With regards to your comments on cabins not being sound proof, in the Pre-Departure Information we do suggest to bring along a pair of ear plugs so that you won't hear passengers passing outside your cabin or between boats. Your comments have been passed onto our Operations Manager so that we can improve on all of your suggestions for the future, thank you for your comments here. Although there is no drinking water inside your cabin there is a water cooler available for you to use at all times whilst the salon area is open. The tap water on board is not drinkable, I'm afraid. Regarding boats being moored up together, this is standard with most small ship cruises. The ships are smaller than the larger ocean cruise ships and this allows them to visit the smaller more intimate ports not accessible by larger vessels or where sometimes the larger cruise ships have to dock out at sea and use smaller tender boats to get ashore, meaning you would have less time exploring and will need to stick to time schedules. Harbours are therefore a lot smaller with limited space for mooring. We do appreciate you as a valued customer of ours and are glad the issues raised did not deter you from having a great time in Croatia. Thank you!

Thank you for your review. We are pleased to hear you enjoyed the cycling aspect of the cruise and found the company and staff were great fun! We appreciate your comments on the accommodation and food, and this will be passed on to the appropriate departments. Thank you again!

Hi there and thank you for your review. We are really please do to hear you found the captain amazing and informative and in regards to Lara and Tamara, we are happy to hear you were well informed prior to your cycle journey each day and well fed and served at the bar - we will pass your comments on to them. Map books are provided and given out at the beginning of the cruise, and we will be following this up for you. You are welcome if there are days where you would prefer to go off on your own and meet the rest of the group at a later stage, you would just need to make your Representative aware. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will advise you of this during the week. We have dedicated smoking areas, towards the back of the boat and we are pleased that this was all sorted for you. We thank you for all your comments and are pleased you had a fun week!

Hi there and thanks for your review. We hope you enjoyed your time on our cycle cruise. I can see that you booked a cabin on our Ensuite ship which is equipped with a mix of bunk and double beds. On some days, dinner may be provided instead of lunch if this fits in better with the day’s itinerary – the guide will always advise during the week. Thanks again!

Hi there and thank you for your review. It's great to hear the captain, guides and bar staff were very friendly and that overall, you had a great cruise. However, we are sorry to hear that you were disappointed with some aspects of the cruise. Dinner and lunches are organised to fit in and around the daily cycling schedule which can vary from day to day. Our chef aims to prepare more of the foods that you can eat daily, and you are also welcome to bring any special dietary foods onboard the ship. Availability on our ships can change daily, and it's always best to check with us for live availability so amendments can be made. Again thank you for taking the time to send your review.